Customer Service Administrative Assistant
Resume:
Jean Ostroga
Goodyear, AZ *****
************@*****.***
PROFESSIONAL EXPERIENCE
BRIDGEVIEW BANK GROUP VERNON HILLS, IL
Executive Administrative Assistant November 2004-August 2009
• Provided all administrative duties which included but not limited to:
Researching, compiling data, and preparing documents for consideration and presentation by executives.
Developing, maintaining and reconciliation of financial, litigation and customer tracking reports.
Preparing loan packages for outsourcing for legal litigation.
Performance of general office duties, such as composing/generating various correspondences, including confidential correspondence, maintaining calendars, meeting scheduling, customer service, customer outreach, building /maintaining various tracking reports, phones and travel arrangements.
Prospecting for new customers and determine financial product needs.
Implemented and administered the CDARs program.
Teller/Personal Banker-backup November 2004-July 2007
ODYSSEY HEALTH CARE ARLINGTON HEIGHTS, IL Admissions/Contract Coordinator June 2002-June 2004
• Obtained patient information which included but not limited to:
Meeting and interviewing appropriate individual(s) to complete documentation for admission and obtaining insurance coverage.
Verified insurance coverage with appropriate insurance company to ensure maximum coverage and reimbursement.
• Negotiated and executed contracts to provide inpatient care within nursing homes and hospitals.
• Performed general office duties, such as generating various correspondences, report tracking, calendar maintenance, meeting scheduling, customer outreach and phones.
• Provided back-up sales support to community service representatives.
GE FINANCIAL SERVICES SCHAUMBURG, IL
Employment dates November 1989-June 2001
Client Services Manager August 1999-June 2001
• Provided project management and client liaison services for both internal and external clients which included:
Analyzing, documenting findings and preparing recommendations for implementation of new systems, procedures, or organizational changes.
Consulted with various users to ensure successful functioning of newly implemented systems or procedures.
Continually reviewed forms, reports, processes and procedures and discussed with users regarding format, distribution, and purpose to identify issues and improvements.
Associate Marketing Manager June 1991-August 1999
• Co-managed a department with a $91 million budget which included:
Planning and preparing advertising/promotional material to increase sales of products or services which entailed budgeting, tracking results, coordinating /communicating with the various internal departments, such as sales, graphic arts, media, finance, research and customer service.
Co-managed a 200 member customer service unit.
Executive Administrative Assistant November 1989-June 1991
• Provided administrative support to Vice President, 4 Directors and 6 Marketing Managers.
Other:
• Volunteer – Red Top Home Owners Association Treasurer 2008-2011
• Manage 4 personal rental homes.
• Intermediate/Advanced skills in Microsoft Office, Word, Excel, PowerPoint. Past experience with Microsoft Project and Access.
EDUCATION
William Rainy Harper Community College Palatine IL
o AAS Marketing
o Certificate in Business Management
o Certificate in Retail Management
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