Customer Service Quality Control

Javonne Brock

**** ******* **** *** ****.

Suitland, MD 20746

*********@*****.***

OBJECTIVE:

In my eleven years of administrative and clerical experiences, I have outstanding Customer Services relations and Legal Administrative support. I am a dependable and mature individual who can take the responsibility of managing multi-task assignment.

EXPERIENCE

Account Operation Supervisor

WILLIAMS LEA CORPORATE INFORMATION SOLUTIONS 03/1999-01/2012

Manage staff at client location within law firm and maintain and effective team environment.

Oversee two other sites within the firm and conduct billing for both locations.

Manage and on-site contract account which provides a full service in reprographics, faxes and hospitality.

Perform closings and audits for billing through excel and PeopleSoft, manage payroll threw kronos and maintain budget.

Arrange for large meetings or conferences, reserving meeting room, and setup conferences rooms as requested.

Provide superior customer service to clients.

Assistant Shift Supervisor

Lex Reprographics 2/1996-03/1999

Maintained the centers production operation.

Oversee faxes,mail,and courier deliveries to ensure that appropriate procedures are being adhered to and review all

Purchase orders for accuracy before signing.

Responsible for supply inventory.

Coordinated training for document specialist and quality control operators.

Document Specialist

Night Rider Copy Service/Ikon 01/1994-2/1996

Responsibilities included, reprographics, quality control, bates labeling and scanning documents.

Maintained service and troubleshooting on all Xerox, Canon and Ricoh equipment.

Prioritized jobs in order to guarantee timeframes were being met.

Assisted with mail runs.

Ensured client satisfaction.

Administrative Assistant

FEMA, Washington, D.C. 8/1992-01/1994

Directly assist the attorney general with all administrative tasks.

Retrieved and distributed all incoming and outgoing mail.

Answered multi-phone line and forward call to the correct staff member.

Developed and maintained files.

Greet all incoming visitors.

SKILLS

Experience using PC’s, the Internet, Microsoft Windows 3.1,95, 98 and 2000

Experience utilizing government software (EASE, STARS, CPMIS & SIEBEL)

Faxing, Copying, Mailing, Conference room request, Maintaining supplies and printing

Typing Speed: 60 WPM

Intermediate Computer Skill Level in MS Office Suites (Word, Excel, Access, PowerPoint and Outlook)

Reference: Upon Request

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