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Customer Service Management

Vaughan, Canada
March 02, 2011

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Tara Lafrance

*** ********* ***, ******* **

(Cell) 705-***-****


Professional Profile

Dedicated and highly motivated professional combining support skills with superior time management. Consistently recognized for the ability to take initiative and complete tasks to highest standards. I am a forward thinker with the ability to effectively anticipate needs and avoid obstacles with all levels of concerns; highly organized with outstanding communication skills – able to represent your establishment with the highest degree of professionalism and support to all levels of contact. Having a life long desire to work effectively in the community, and assist people of various backgrounds; social, dependable, and adaptable individual who uses sound judgment when facing new challenges.

Key strengths include:


Emergency Response

Records Management

Computerized Systems

Leadership Skills

Customer Service

Medical Terminology

Medical Specialties

Human Anatomy


Health and Stress Management

Fire Communications Procedures

EMS Communications procedures

Emergency and Crisis Management

Police Communications Procedures

Relevant Skills and Experience

Patient Coordination

Strong written and oral communication skills

Meridian phone system, directing calls to appropriate personnel

Chart auditing, reviewed daily operations of a busy office

Clinical coordinating, organizing treatment plans for patients, medical clearance

Demonstrated commitment to maintaining strict confidentiality

Ability to meet deadlines and work effectively with more than one person concurrently

Excellent customer service skills, poised and professional

Collections & Accounts Payable/Receivable

Successfully collected payments from patients and insurance companies

Daily dealings with private insurance policies

Payroll, banking, daily deposits

Daily/Monthly/Yearly Reports

Monthly statistics

Computer Skills

Microsoft Word, Excel, Power Point, Internet, Outlook

Health Partner Gateway, Procura, ACS, Chin, Quick Books, Anzer

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