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Field Engineer

Norcross, GA, 30092
August 09, 2012

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Hybrid of experience in both the Information Technology and Engineering fields with a strong hands-on background supporting Microsoft, Cisco, VMware, Dell, HP, SunGard, LaserFish, Intellusion, VTS, Siemens, XLReports, Cristal Reports, WoderWare, and Allen Bradley products. Responsible for complex troubleshooting Windows Servers (NT, 2000, 2003 and 2008), Microsoft Exchange Server (2003 and 2008), Microsoft Desktops (2000 Professional, XP and 7), Cisco 2900 L2 Switches, Cisco 3500 L3 Switches, Cisco 6400 Core Switches, Cisco Routers (1700, 2800). Install and support Microsoft services and roles (Domains, DNS, WINS, RAS, Terminal Services, FTP, IIS), Cisco EIGRP and OSPF, Management and Administration of vendor products such as Citrix, LaserFish, SunGard Accounting and Work order System.

Field support engineer for the three potable water treatment plants at the Claude H. Dyal Facility and the two non-potable water treatment plants at the Jerry Sellers Reclaim Facility, 48 Well Field Stations, 53 Lift Stations, Taylor Creek Reservoir, Aquifer Storage and Recovery Wells, Wewahootee Water Treatment Plant and eight Booster Stations. Provide support for FIX32, iFIX, VTS and WinCC SCADA systems, HMI, RTU, PLC, Motorola and MDS radios, Cisco Composite Network, Microsoft Windows 2008 data center and enterprise servers, Microsoft SQL 2008 Database, Microsoft Exchange 2010 Server, Help Desk Support for Microsoft Windows 2000 Professional, XP and System 7 Operating Systems and Office12.

Support for technical staff and engineers in application planning, equipment design, envisioning, planning, developing, stabilizing and deployment of capital projects. Consultant in determining the cause of computer systems errors, software programs and operating systems malfunctions.


KEY proficiencies:

Cisco Enterprise Network Design, STP, EIGRP and OSPF, EGP, IPsec, IPv4 and IPv6, WAN and Teleworker, VPN, VLAN, Device Security, IOS firewall and IPS, Voice, QoS and Wireless

Microsoft Windows 2008 Active Directory, DNS, DHCP, WINS, IIS, NAP, NAT, Routing and Remote Access, File and Print Services, EFS and DirectAccess, SQL, Mail and messaging

Process and Instrumentation, Plant Process Automation Systems, Automated Document Management systems, Site Security Management Systems, Office Automation

VMWare and Microsoft Hyper-V Services, WDS, GHOST, SysPrep and imaging, ISO

LaserFish Documment and Image Management System support and integration to Sunguard

SCADA aplications: WonderWare, WinCC, FIX32, iFIX, iHistorian, XLReporter, Cristal reports

Siemens, Rockwell and Alan Bradley processors and I/O devices, Semantic STEP 7 and TIA Portal Engineering Software (Professional, SCL, GRAPH, PLCSIM and Micro/WIN), FactoryTalk Suite, RSLinx and RSLogixs, Workshop for Siemens TIE505 controllers, TIWay, MOSCAD

Microsoft Visual Studio 2010 Software, Envisioning and Designing Production Applications, Designing and Developing User Interfaces, Component, Application Frameworks, Testing and Stabilizing Applications, Supporting Applications

Support for AUTOCAD 2010, ARCMIS, ARCGIS and ESRI, Citrix Server and Client

Microsoft Windows 7 Enterprise Desktop Support and Desktop Administration

Provided field support for small to medium size businesses in the central Florida area, the clients included: government agencies, engineering and law firms, beer and coke breweries, data centers, restaurants, bars and retail stores. Service and support customers with trouble shooting and repairs for networks, operating systems, server, mail and messaging, software and hardware problems.

KEY proficiencies:

Cisco Switch and router configuration for RIP, STP, EIGRP and OSPF, EGP, IPsec, IPv4, VPN, VLAN, Security, Voice QoS and Wireless routing

Microsoft Windows 2003 Active Directory, DNS, DHCP, WINS, IIS, NAT, Remote Access, File and Print Services, File sharing, SQL 2005, Mail and messaging 2003

Microsoft Visual Studio 2003 Software, Developing User Interfaces, Web Pages, .Net Frameworks, Supporting Applications

Microsoft Office 2003 Support

Support for AUTOCAD and MicroStation, GIS and ESRI

Microsoft Windows XP Desktop Support and Desktop Administration

Solaris, Oracle, Unix BSD, Linux and Red Hat, Apache, MySQL

Create dynamic, interactive and personalized Web sites; helping integrate, showcase and maintain complementary technologies as they emerge. Have programming and design knowledge and experience to create internal or external internet pages. Promote client services and products. Have creative, good illustration and layout skills, good communication skills and enjoy solving problems.

Experience in Web Design and Programming with a demonstrated knowledge in HTML, XML, JAVA Script (client-side) and ASP server-side scripting language, object-oriented programming, and web graphics design. Hands-on designer, coder, and implementation for client applications in a hybrid systems.

Knowledge of statistics, ORACLE, SQL and PL/SQL languages, JAVA, Visual Basic, HTML, JavaScript, VBScript, Perl, PHP, ASP and ASP.NET or .NET applications, and Adobe Acrobat (PDF) software.

Working experience in using Windows Internet Information Services (IIS) and Apache Web Servers, Oracle (9i) Application Server.

Products enhancements, debugging, and technology upgrades for new technologies.

Plan, coordinate, and supervise all activities related to the integration of software programs and applications into the organization’s information systems, responsible for testing interoperability of application modules under development by in-house software development teams. Proven communication skills, problem-solving skills, and a thorough knowledge of integration best practices are critical to successful performance.

This includes responsible for the design, installation, administration and support of enterprise Dynix/Windows Systems; experience with networking security, imaging, monitoring, SAN connectivity, hardware setup, and detailed troubleshooting techniques. Knowledge of SLES 8, Novell OES, Red hat, and BSD storage area networks, Identity Management, and directory services (Active Directory and eDirectory).

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