Engineer Technical Support

Ravi Teja Polina

E-mail: **************@*****.***

Phone: +1-510-***-****

OBJECTIVE

Seeking a position to utilize my skills and abilities in the Storage technologies industry that offers professional growth while being resourceful, innovative and flexible.

EDUCATION

Bachelor of Technology (B Tech) in the field of Electronics & Telecommunication Engineering from RVD University.

Overall Percentage: 71.2%s.

SUMMARY OF PROFESSIONAL EXPERIENCE

Total 4.5 Years of storage experience in both 3PAR and EMC.

Currently working as Technical Solutions Consultant on 3PAR storage Technologies from the past 1.5 year

Worked as a Storage Engineer on EMC Symmetrix Technologies for 3 years.

Troubleshooting issues with EMC Symmetrix DMX and EMC VMAX Storage boxes.

PROFESSIONAL EXPERIENCE

Wipro Technologies since Aug 25th 2008 – Feb 14th 2011…

Designation: Systems Engineer - (SAN Environment) from Aug 25th 2008

Client: EMC Data Storage Systems.

Job Profile:-

2nd level Remote Technical Support / Storage Administration to global clients for all Symmetrix.

Work directly with customer and field engineers resolving hardware and software issues via remote technical support, globally dispatch field Customer Engineers to resolve technical problems that require onsite maintenance.

Intervene on case escalations for which the storage boxes have called home with errors that require immediate technical support.

Conduct studies on performance data for Symmetrix DMX and recommend optimum values to the customers for optimized performance according to customer needs.

No schedule deviation beyond norms, Configuration Management, Inputs to status reports to customers.

Train and guide new employees about on job procedures and required policies, achieving company service goals within a fast paced, team orientated environment.

Performing the Upgrades to the EMC Symmetrix SAN environment as per the customer requirements within specified work window.

Upgrades include configuration changes to the Host – Storage Environments like VMware, Windows, and Solaris etc.

Performing critical changes like SRDF Install/De-install, Director Flag Changes, Memory Upgrades, Drive Add/Remove, Creating the devices and assigning them to the Hosts like VMware, Windows, IBM AIX, HP UX, and Sun Solaris.

Storage Technology Skills:

Troubleshooting and remote administration of EMC – Symmetrix, DMX series.

Health Checking of Symmetrix System through inline commands.

Replacement of fault hardware (Director Adapter, Disk Volume, Power Supply, battery) by running scripts.

All RAID levels configuration in Symmetrix system.

Hot spare and BCV configuration & Bin file configuration.

Dial-in to remote Symmetrix system through EMC Remote and troubleshooting the ongoing issues.

IMPL Symmetrix, VTOC Drives, Spin Up/Spin down Drives, Formatting Drives and replacement scripts.

Configuration and troubleshooting of Meta volume.

SRDF configuration and troubleshooting.

Good in Sym CLI, Storage Provisioning, and Zoning

Good in bin file configuration changes, Microcode and E-pack Upgrades.

HP Global Soft since Aug 25th 2008 – Feb 14th 2011…

Designation: Technical Solutions Consultant - (3PAR) from 2nd March 2011

• Perform ongoing system level remote support for HP-3PAR H/W & S/W.

• Respond to customers in a 'follow the sun' 24x7 call center environment - diagnosis, problem determination and ultimate resolution.

• Initiate, track and resolve customer's issues utilizing the 3PAR internal tools and technical infrastructure.

• Ensure clear and complete case level documentation.

• Maintain all case details accurately and up-to-date in CRM system.

• Interface with Escalation Engineers and colleagues regularly on complex issues.

• Act as a remote technical resource to any member of the 3PAR team.

• Meet Service Level Agreements and Customer satisfaction goals.

• Perform other duties as assigned.

CERTIFICATIONS:

1). EMC Proven Professional: Information Storage and Management Certification Exam: E20-001.

2). EMC Proven Professional SAN Specialist. Exam: E20-052

Brocade B Series – Zoning, ICL, port configuration

Cisco MDS – Zoning, VSAN, ISL etc.

EMC SAN Advisor, EMC SAN Manager, EMC Control Center ( ECC ).

CORPORATE TRAINING

Information Storage and Management Certification Course from EMC Data Storage Systems.

EMC Symmetrix Configuration Management Course from EMC Data Storage Systems

VMware VCP Certification Course.

VMware vSphere SRM Integration with Symmetrix SRDF

3PAR storage Training.

APPRECIATIONS:

1) An e-mail Appreciation from Mr.Kiren McGee, President of EMC GTS Symm Support.

2) An e-mail Appreciation from Customer Bob, Storage Admin, Accenture.

3) IDE Appreciation from the IDE Mr. Bob Mangola

4) Individual Performance award for Q3 at HP

PERSONAL INFORMATION

Date of birth: 10th Aug 1990

Father’s Name: Prasad Rao Polina

Gender: Male

Nationality: Indian.

Visa Details Holding US B1 Visa, Valid till December 2020

Languages known: English.

Total IT Experience 4.5 Years

Preferred Location Any Where

Notice Period 60 Days

Current Location Bangalore, India, Willing to Relocate to US.

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