Sap Customer Service

PRASAD J

Sr.SAP EDI Consultant

imujc6@r.postjobfree.com Mobile: 91-897**-*****

Professional Summary

Over 7+ years of experience in IT Industry.

6+ years of Experience on SAP EDI Technology. Worked on different EDI sub systems.

Proficient in EDI - EDI Mapping from/to both SAP/R3 IDOCs and other EDI Standard File Formats.

Worked on different Standard EDI formats like ANSI X12, EDIFACT, VDA, CIF and ODETTE and also developed different EDI/IDOC Field mappings for different message types for outbound/inbound transactions using EDI standards files.

Done the setup of EDI system from the initial phase to final testing and implementation in numerous projects.

Setup and testing of EDI system for multiple enterprises as per the company standards and requirement of the enterprise.

Performed troubleshooting and solved the client issues pertaining to EDI application.

Performed quarterly review to keep a track on product feasibility and the requirement of any updates that may be required to ensure smooth functioning of the systems.

Done IDOC configuration and IDOC Testing from End-to-End EDI project and Good Knowledge on ALE configuration. Good knowledge on SAP SD, MM and FI-CO Functional Modules.

With ‘hands-on’ experience on mySAP IS-U (Energy Industry) and Customer Care System implementation project for the Reliance Energy. This would include performing analysis and documentation of the modules such as Customer Service, Device Management.

Good Knowledge on SAP XI, had taken internal training in IBM. Good Knowledge on Reports (ALV and Interactive), Batch Data Communication (BDC), SAP Scripts and Legacy System Migration Workbench (LSMW), BOR (Business Object Repository) and User Exits.

Professional Experience

Presently working as Sr. SAP EDI Consultant in IBM India Pvt.Ltd. Hyderabad, from Nov’ 07 to Till date.

Worked as SAP EDI Consultant in Capgemini Consulting India Pvt.Ltd. Mumbai from Apr’ 06 to Nov ’07.

Worked as SAP EDI Consultant in Capgemini Consulting India Pvt.Ltd through AG Technologies Pvt. Ltd.,

Mumbai from Aug’ 05 to Apr’06.

Worked as SAP Technical Consultant in Reliance Energy Ltd. through AG Technologies Pvt. Ltd., Mumbai from Dec’ 04 to Aug’ 05.

Technical Skills

ERP : SAP R/3, mySAP IS-Utility, Seeburger, GXS and TLE EDI systems.

Languages : ABAP/4, ALE, IDOc, C, C++, PL/SQL.

Web Development : ASP, JAVA Script, VB Script, HTML, and DHTML.

Databases : Oracle 8.0, SQL Server 7.0.

Operating Systems : Windows NT 4.0, Windows 9x/NT/XP.

Education

M.C.A (Master of Computer Applications) from Nagarjuna University. A.P.

B.Sc. (Bachelor of Science) from Sri Krishna Devaraya University, A.P.

Project #1.

Organization : IBM India Pvt.Ltd

Client : W. R. Grace & Co, USA

Duration : Jul’ 09 to Till date

Client Profile:

Grace is a leading global supplier of catalysts and other products to petroleum refiners; catalysts for the manufacture of plastics; silica-based engineered and specialty materials for a wide-range of industrial applications; sealants and coatings for food and beverage packaging, and specialty chemicals, additives and building materials for commercial and residential construction.

Grace has two operating segments, Grace Davison that provides specialty chemicals, materials and formulation technologies, and Grace Construction Products that produces specialty construction materials, systems and services that strengthen, enhance and protect structures.

Responsibilities:

TLE EDI & SEEBURGER [DEVELOPMENT and SUPPORT] Subsystems handling alone. Working on EDI enhancements. Created and updating AIDs (Application Information Documents) for the TLE EDI & Seeburger Sub systems.

TLE EDI Subsystem:-

Updating existing maps, troubleshooting and maintaining logs for both the processes.

Development mapping (EDI to IDOC vice versa) and TP setups.

Establishing VAN Connectivity networks for the Trading Partners.

And resolving the EDI / IDOC Inbound/Outbound Issues for the Trading Partners.

SEEBURGER System:-

Monitoring, Partner Profile Setups, Error mail notifications setting.

VAN connectivity settings & EDI / IDOCs issues monitoring.

Developed IDOC / EDI maps for the following Transactions for the client business requirements:

Outbound Invoice (810) X12 EDI Map, Inbound Orders Response (855) EDI X12 and Outbound ORDER (850) EDI X12 map for the different Trading Partners like BOISE,TARMAC,ASHLAND CHECMICAL CORP.

Outbound Payment ORDER (820) EDI X12 Map and Application Control Total EDI X12 (831) maps for the Bank of America Partner.

Inbound EDIFACT 850 ORDERS, Outbound EDIFACT 810 Invoice map and created 997 Functional

Acknowledgement mapping corresponding to the o/b 810 Invoice for the External Trading Partner HARVEY BUILDING PRODUCTS.

Worked on different types of EDI map changes and did the TP Setups for the different external customer partners.

Created users in the SAP workflow for receiving the inbound failure notifications.

Resolving EDI issues which are sent via e-mail by users. Working with Network provider for establishing the connectivity b/w TPs.

Configured SEEBURGER Settings for new US & German Customs. Resolved all types of Invoice pricing issues in EDI system.

Involved in the EDI TLE upgradation and did the Testing for all the mappings of all the Trading Partners.

Project #2.

Organization : IBM India Pvt.Ltd

Client : Celestica Inc Canada, Toronto, Canada

Duration : Nov’ 07 to Jun’ 09.

Team Size : 3

Client Profile:

Celestica is a world leader in the delivery of innovative electronics manufacturing services (EMS). Celestica operates a highly sophisticated global manufacturing network with operations in Asia, Europe and the Americas, providing a broad range of integrated services to leading original equipment manufacturers (OEMs) across a variety of industries.

Celestica Inc is a leading Electronics Manufacturing company, which implemented SAP. GXS EDI is a middleware application interacting with SAP and external vendors and customers. My role is to maintain the production server. Analyzing and fixing the failed translations. Updating and creating new profiles in production environment. Completely maintaining the Enterprise (AIX System) and Application integrator of GXS production application.

Celestica's expertise in quality, technology and supply chain management and leadership in the global deployment of Lean principles, enable the company to provide competitive advantage to our customers by improving time-to-market, scalability and manufacturing efficiency.

Responsibilities:

Adding/Changing/Deleting Customer's/Supplier's Profiles Setups and Special TPs in GXS as per

Customer/Supplier request and also creating/updating the Relationship between Sender/Receiver in

Enterprise System.

Worked (Adding/Changing/Deleting) on VAN Connectivity issues to send/receive the files and resolving the GXS/EDI Issues for the partners.

IDoc Errors: Receiving Inbound/Outbound IDoc failures via mail from GXS system error failure. Analysis and suggest Users to correct it and also at the same time receiving tickets from users for these issues.

MTPs: Creating/Changing the Partner Profiles in GXS for the Vendors/Customers as per Customer/Supplier Request.

GXS Issues: These are EDI issues. We get these issues through the mail, after analyzing the issues; will respond to users/customers with the correct solution.

CR & Sev-1/2 Meeting: Attended CR Process/Change and Sev-1/Sev-2 Tickets ASL/Client Meeting twice in a week meeting without fail.

Done the GXS DB and Application Maintenance monthly activity. Developed and maintained application related documentation.

Worked on Bizlink service, maintained partner routing from Bizlink for inbound/outbound: Server Setup, Host Company Setup, External Trading Partner Setup, Integration with Third-Party Applications AS1 and AS2 Connectivity Setups.

Project #3.

Organization : Capgemini Consulting India Pvt.Ltd.

Client : Visteon (VRAP Implementation).

Duration : Feb’ 06 to Till date.

Client Profile:

Visteon manufactures components and systems for the major Automobile Manufacturers around the world. Visteon was established in 1997 whilst part of Ford Motor Company and became a separate entity in 2000. It has other products like Climate Control, Interiors, Electronics, Chassis and Power train Systems. Visteon supplies work with Ford, GM, Fiat, VW Group, BMW, Renault to name a few. Visteon Corporation is a leading, full-service supplier that delivers consumer-driven technology solutions to automotive manufacturers worldwide and through multiple channels within the global automotive aftermarket. Visteon manufacturing, sales and service facilities located in 24 countries.

Responsibilities:

As an EDI Consultant, I was responsible for Development of EDI maps for X12, EDIFACT, VDA and CIF/LAF transactions like 830 ,862, 856, 850, 855, 810, 860, 820, 864 and 824 for the different customers like Ford, GM, Fiat, VW Group, BMW, Renault, Honda, Hyundai etc., of Visteon client worked on FI/CO, MM and SD functional modules while creating new EDI maps.

Maps were tested and compared with original EDI raw data or original Flat File based on direction. Also supported the EDI environment including operations support, trading partner setups.

Testing: Performed unit/system testing on all EDI transactions for both inbound and outbound translations. Outbound testing involved generation of correct translation through the EDI map, and the review and comparison of the generated EDI stream with the original IDoc. Likewise, testing of inbound EDI stream involved verification of the correct EDI map and the translation to the IDoc and posting into the SAP R/3 system. And finally will do the regression testing is nothing but UAT (User Acceptance Testing). All the FMD promotions, setups and testing will process at INOVIS (EDI Subsystems).

Developed the EDI maps for the Client Visteon:

Developed the new FMDs for the following customers for 830, 856, 864, 820, 861 and 850 transactions as their requirements using the Implementation Guide and also created partner profile, ports for both inbound and outbound, trading partner setups for customer relationship and table entries for DELINS message type. And also created the maps for the messages DELJIT, DELORD and i/b DESADV created CIF format for internal vendors of Visteon.

And Worked on EDI up gradation Project, testing all the scenarios for different transactions for all the customers for inbound and outbound and ports. Developed all mappings for the following different EDI partners based on their Business Process.

Customer: VW Mexico: Transaction/Message I/B DELINS & O/B DESADV EDI format EDIFACT

Customer: DCX - DAIMLER CHRYSLER CORP: Transaction/Message I/B 864 (TXTRAW) EDI format ANSI X12 (002040)

Customer: Hyundai Motor Manufacturing: Transaction/Message I/B 820 & EDI format ANSI X12 (004010)

Customer: HONDA –STXA: Transaction/Message I/B 861 & EDI format ANSI X12 (004010)

Customer: Hyundai Motor Manufacturing: Transaction/Message I/B 850 EDI format ANSI X12 (004010)

Customer: Hyundai Motor Manufacturing: Transaction/Message I/B 830 & EDI format ANSI X12 (004010)

Customer: Nissan: Transaction/Message I/B 820 & EDI format ANSI X12 (004010)

Project #4.

Organization : Capgemini Consulting India Pvt.Ltd.

Client : Visteon

Duration : Apr’ 05 to Feb’06.

Responsibilities:

As an EDI Consultant, I was responsible for monitoring EDI (maintenance & production support) issues for the Visteon client. Worked on FI/CO, MM and SD functional modules for solving the EDI issues. We used the Components in the EDI Process at Visteon like Business Documents, EDI Messages, translators and communication network (VAN).

Here we are using the EDI Subsystems which is provided by INOVIS. In EDI subsystems the company sends the file to their translator, which converts them into the EDI STD format, sends them to the customer’s translator, which in turn converts them to their format. Normally using EDI file formats like ANSI X12, EDIFACT, CIF, Odette and VDA at Visteon. Each EDI file format contains the different transactions like X12 formats contains the transactions Invoice, Remittance Advice, purchase order, planning schedule, Advance Shipping Notice etc., and In all the formats.

Maintaining the sender receiver identifications. Communication networks, often called VANs, provide a means of transmission for EDI transactions between the trading partners. The VAN (Value Added Network) has mailboxes of both the companies, it charges for the handling of data for these companies. It picks up outgoing messages and delivers them to the incoming mailbox of the receiving trading partner.

The Visteon business processes are Direct Ship-to process, Non- Direct Ship-to process, Third party orders process, 3PL replenishment process. Generally we are getting the problems like EDI setup issues, Mandatory data missing issues, Field Mapping issues and Batch job issues from the user or from the INOVIS. Like setup issues, generally the problems will be new setups for the customer or for the vendor, and sender and receiver ids missing. For this we are doing the setup and tested the transactions at INOVIS. For solving all types of the problems we are using the RFC (Request for Change) tool to maintain the details of the problem ticket and solution of the problems.

Project #5.

Client : Reliance Energy Ltd., India.

Duration : Dec’ 04 to Aug’ 05.

Environment : SAP R/3 4.6C mySAP Utilities, WIN NT.

Client Profile:

SAP Utilities supports these enterprises with components that are specially designed for logistics and work management, as well as with core financial accounting and controlling functions. Today these processes make up a wide variety of scenarios involving energy distributors, meter and installation companies, and energy suppliers and billing companies.

Reliance Energy is India’s largest integrated private sector power utility company. The company is into generation, transmission, distribution and trading of power. It is poised to become a nationwide power company, providing world-class quality, reliable and competitively priced power to millions of customers. REL is part of the Reliance industries-India's private sector company.

Responsibilities:

As an ABAP Consultant. I was responsible for the Technical Designing, Code review, ABAP Developments, including Reports, BDCs, BOR and SAP Scripts using DM, CS & FI module implementation for Energy Industry.

Created the report to the no of devices installed for the customers of REL. The report can be generated for a required period between two specific dates.

Created the report to collect and compile the details of consumers who have opted for mandate.

Created the report to cover the reconciliation of meters from the issue of the meters till the installation of the same. This report will be extensively used in conjunction to the reports available in the SAP R/3 system for Meter reconciliation.

Created the report to calculate the total amount and total receipts of a particular bank. Details of weekly collection from collecting banks.

This report will only capture no of new Connection objects & Device locations created and changed.

Created the Report for age-wise analysis of debtors, which will provide monthly information for Division wise/Unit wise/Status Wise (Running & Disconnect Consumers) for Amount Outstanding.

This is an Operational report that will find out how many installations exist with same installation number and of same tariff type.

Created the Report to get the detailed information of Billing and invoicing items for industrial consumers. The information contained in the bill register ranges from the meter number to the net amount payable (all the details which are there in the current month's invoice).

Created a vendor wise purchase order report.

Developed BDC Program to update the Meter Reading Uploading.

Used the BOR method, import Contract number and Meter reading reason and select the MR document number and Scheduled meter reading date then call T-Code EL37 to delete the MR document by passing Contract number, Scheduled meter reading date and Meter reading reason.

Used the BOR method is to find the appropriate service order based on the Move-Out document passed to this method. From the Move-Out document, the premise, device and device location can be obtained.

Developed the layout and print program for the Welcome letter is issued to every customer who completes a move-in. The move-in welcome letter serves the purpose of (i) welcoming the customer; (ii) confirmation of data collected and developed the layout and print program for refund and recovery notice, which is required while processing a Non Energy Service Billing.

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