Customer Service Training

Flat no. ***, Shah Niwas-II, Plot no. ***, Sector 31, Vashi,

Vashi Gaon, Navi Mumbai, 400703

MOB: +919*********

Email: *************@*******.***

OBJECTIVE

To secure a career in Learning and Development in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMARRY OF EXPERIENCE

Working as Sr. Executive HR for WNS Pvt. Ltd

Capable of training for Communication, Soft skills and Behavioral training

Capable of establishing rapport to interact and train

Capable of handling a Classroom training for various age groups

Capable of designing and remodeling training material content

CAREER HISTORY

Current Employer : WNS Global Services Private Ltd.

Team : Learning Academy (EU-HR)

Position : Sr. Executive HR

Period of Service : 01 November 2012 till date

Job Responsibilities : Training New hire batches on communication & soft skills

: Conduct refresher trainings and help with floor support to enhance communication skills

: Conduct Inductions

Employer : WNS Global Services Private Ltd

Position Held : Executive Process Trainer

Period of Service : June 2010 to November 2011

Job Responsibilities : Responsibility of development and administering employee related programs

: Classroom supervision to ensure effective delivery of process knowledge

: Assessing training material effectiveness and determining other training needs

: Content design and remodeling the training material to ensure effectiveness

: ensuring client satisfaction through management and delivery of the Training Program

: Identifying gaps between training and production requirements

: Proactively recommending and implementing solutions to bridge gaps to enhance

Productivity

Employer : WNS Global Services Private Ltd

Position Held : Sr. Customer Service Associate

Period of Service : September 2007 to May 2010

Accomplishments : Selected as a Floor walker and Mentor for new hires

: Selected as a mentor to handle batches during the Nesting Phase (OJT)

: Selected as a Communication Coach on floor – where I designed and developed the

Content for training

Page 2

Employer : R.N.Patil’s Suraj Hospital & Diagnostic center

Position Held : Consultant Physiotherapist

Period of Service : May 2007 to June 2008

Job Responsibilities : Assess and review Patient’s Physiotherapy needs in the IN-Patient & OUT-Patient

Department

Employer : Body Zone Health Club (Thane & Vashi Branch)

Position Held : Consultant Physiotherapist & Health Counselor

Period of Service : September 2005 to September 2007

Employer : Lok Hospital (Thane)

Position Held : Part-time Physiotherapist

Period of Service : October 2006 to April 2007

Accomplishments : Assess and review Patient’s Physiotherapy needs in the IN-Patient & OUT-Patient

Department

PERSONAL PROFILE

Ambitious and energetic composed under pressure and get along very well with people at all levels. Possess excellent correspondence & communication skills.

Age & Date of Birth : 16 September 1982

Religion : Christian

Marital Status : Single

Nationality : Indian

Passport # : F8346089

Validity : 4th June 2016

ACEDEMIC QUALIFICATIONS, CERTIFICATION & WORKSHOPS ATTENDED

Academic Qualifications

Bachelor in Physiotherapy : Rajiv Gandhi University of Health Sciences, Karnataka

Secondary School Certificate (SSC) : St. Lawrence High School, Vashi, Navi Mumbai

Higher Secondary Certificate (HSC) : Modern College, Vashi, Navi Mumbai

Certification Acquired : WCT – Certified Trainer

Workshops Attended : Advanced Excel Workshop, 2011

: Fish Workshop, 2011

: Time Management Workshop, 2011

: FMEA – Failure Mode Effect Analysis

: Lean Workshop

: CBI – Competency Based Interview Workshop

PROSFESSIONAL ACHIEVEMENTS

Recognized for being a Top Performer

Awarded Best Performer of the Week

Awarded for Outstanding performance in Process Training

HOBBIES & INTERESTS

Reading, writing, movies, music, dance & photography

PERSONAL STRENGTHS

Friendly and easy going with people, keen observer, fast learner, able trainer & good listener

REFERENCES

On Request

Contact this candidate