Customer Service Professional with management experience
Resume:
Judy Wilkinson
*********@*******.***
Objective
I would like obtain a position of growth allowing opportunity and advancement of knowledge and responsibility while working in a team environment.
Education/Training
1980-1984, California High School, Whittier, CA
Front line leadership courses
Knowledge and familiarity with Excel, Word, Outlook, etc.
Work Experience
04/2008 – 01/2009
Fresh Start Consulting
4888 NW Bethany Blvd K5 # 323
Portland, OR 97229
971-***-**** – Joy Whitmore/Owner
Job Developer/Coach
Duties include but are not limited to; helping individuals with disabilities obtain and maintain employment. Work as a liaison between these individuals and employers to problem solve any issues that may arise during any phase of the employment process. Communicate and work with the State of Oregon DHS, their clients and employers.
07/2006 – 04/2008
Oakwood Worldwide 27501 SW 95th Ave, Suite 910
Wilsonville, OR 97070
Phone: 503-***-****
Mark Holland/Senior District Manager
Field Service Representative
Duties included but were not limited to; creating positive working relationships between international transferees and the corporate office, verify and sign apartment leases, quality inspect apartments and communities, maintain daily schedules, resolve issues within my region, work within the Wilsonville office and maintain quality relationships with coworkers. This position required the ability to work within a team in an office atmosphere while displaying individual leadership/decision making abilities in the field to satisfy the clients and working relationships with the corporate office.
8/2002 – 7/2006
Chamness Relocation Services
25.S Arizona Place, Suite 400
Chandler, AZ 85225
Phone: 480-***-****
Lori Caracciolo/Regional Supervisor
Quality Specialist
Duties included but were not limited to; creating positive working relationships between international transferees and the out of state corporate office, maintain daily schedule, promote relations between the out of state company and local apartment communities, resolve issues within my region, complete and send any and all documentation to out of state corporate office within 24 hours meeting with transferee's. This position required the ability to work as team through electronic communications with the out of state corporate office while displaying individual leadership/decision making ability in the field to satisfy the clients and the needs of the corporate office.
9/1992 - 5/2002
Safeway Stores
13485 NW Cornell Rd
Portland, OR 97225
Phone: 503-***-****
Rick Edmonds/Store Manager
Closing Manager
Duties included but were not limited to; working many positions some of which were titled: Computer Based Trainer, Variety Clerk, Variety Manager, Night Crew stocker, Cashier, Closing Manager and Customer Service. Within those positions I worked in many different capacities including by not limited to... Ordering merchandise, building displays, inventorying merchandise, set up shelves and merchandise following schematics, facing aisle and end display merchandise, ringing up and bagging groceries, excepting payment in the forms of cash, credit, debit, and Oregon trail cards, handled customer issues and concerns, light book-keeping, lottery ticket sales, money order sales and concert ticket sales. All these positions required a high degree of customer service skills, consumer satisfaction and professional communication skills. The management positions required those mentioned skills but also the ability to hold employees to the ethics, policies and standards required by the corporation.
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