Customer Service Manager

Helen Evette Maddox

*** ******* ****** **

Atlanta, Georgia, 30314

Ph: 678-***-****

Email: ************@*****.***

Professional Profile:

Multi-talented, enthusiastic, and compassionate professional committed to providing individuals with the vital skills required to realize a future accomplishment and success. Possess talent to foster an engaging and thriving learning environment, and encompass sound knowledge of the importance of creativity, flexibility, and accommodation. My skills are developed in transportation, management and customer service.

Education:

Saint Leo University, (08/2009- Present) BA- Criminal Justice Atlanta, GA

Atlanta Technical College, (02/2000- 9/2009 ) Cosmetology Diploma Atlanta, GA

Booker T. Washington High School, (08/1996/06-1999) Diploma Atlanta, GA

Professional Work History:

Home Nurse Inc., Home Care Aide-Griffin, GA (11/2010 - Present)

Take care of clients personal and health needs. Make sure they are living in a clean environment and take their medication at all times.

Boys & Girls Club, Van Driver-Atlanta, GA (11/2009 - 03/2011)

Maintains order and proper discipline of passengers; resolving disputes, documents and reports severe disciplinary cases. May operate a special ramp bus; loads and unloads students in wheelchairs on and off bus; inspecting wheelchair for operational safety and permitting only properly functioning wheelchairs to load; operates ramp, assuring seat belts are fastened, positioning the wheelchairs in bus, and securing the

wheelchair.

Atlanta Public Schools, School Bus Driver-Atlanta, GA (04/2003 -10/2009)

Drove a school bus safely in accordance with time schedules; transporting students to and from their homes, a variety of school sites, and on field trips as assigned. Established drop off and pickup order of assigned students; get an understanding with parents, supervisors,schedulers, and other staff

regarding transportation needs, plotting route on map, documenting route, and adjusting route for new and/or dropped students.

McDonald's Restaurant Assistant Manager-Atlanta, GA (10-1996 - 09/2003)

Responsible for opening and closing the restaurant daily; printing and understanding daily food sale reports. Other duties included conducting pre-shift meetings with all staff, such as cooks and cashiers; and assisting the general manager in the operational duties as needed.

Technical & Professional Skills:

Microsoft Office Suites (Word, Excel, Outlook, PowerPoint)

Customer Service

CDL (Transportation)

Restaurant Managerial Experience

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