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Customer Service Project Management

Location:
Greer, SC, 29650
Salary:
$55,000- $65.000/yr
Posted:
May 09, 2012

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Resume:

Donald R. Banks II

**** *** ****** **, ***** SC *9650

Email: imlmiu@r.postjobfree.com, Phone 864-***-****

WORK EXPERIENCE

Sage Automotive Interiors, Spartanburg S.C (Automotive Supplier).

Purchasing Assistant: 12/5/2011-Present

• Create purchasing work instructions

• JOMAR E.R.P System, Similar to S.A.P

• Create purchase orders for M.R.O material.

• Generate purchasing reports that include YTD spends on commodities, MRO total spends, etc.

• Research possible suppliers and prepare RFQ’s.

• Supply detailed proposals including price quotes for purchases based on research.

• Create PO’s once approval processes are complete.

• Research and follow up on questionable invoices.

• Coordinate compliance for Purchasing Department for document retention.

• Coordinate publication and revisions of intranet documents.

• Clean up and maintain filing system.

• Coordinate the attachment of relevant documents electronically in JOMAR.

• Identify and alert team of any potential or actual financial issues.

• Manage Current assigned suppliers.

• Coordinate the development of structured processes within department.

• Help with supplier problem resolutions.

• Maintain supplier performance metrics for continuous improvement.

• Developed a project tracker for purchasing department

• Developed several tracking and scoring tools such as the Import shipment tracker to monitor for imports and verify proper documents are present.

WORK EXPERIENCE

Human Technologies Inc, contracted to Robert Bosch Corporation, Anderson S.C (Automotive supplier). Warehouse Specialist: 8/23/2010-8/8/2011 (Fulfilled Contract)

• SAP warehouse management: bin set-up, put away strategies, inventory & transaction investigation and reconciliation.

• Helped create and modify standard operating procedures for warehouse functions.

• Designed and modified material flow processes (including Kan Ban card system).

• Lead Point CIP activity activities.

• Value Stream Leader.

• Developed process improvements with flow charts, time studies, and observation.

• Problem solving (5 why root cause analysis with trigger limits, hot leads and A3’s).

• Liaison between Bosch and 3rd party logistic provider HTI.

• Project management.

• Process Auditor (as related to the continuous improvement initiative).

• Worked closely with planners to maintain desired component inventory levels.

• Responsible for all precious metal receipts and issue to MFG areas. (Gold wire, Paste, Platinum Flake, powder, etc.)

• Created training documents and held training classes for ERP transition.

• Maintained appropriate logistic functions in regards to Engineering Change Requests. (New Kan Ban cards, Storage preparation, rack labeling, etc.)

WORK EXPERIENCE

Jetline, Gaffney S.C (Promotional Products)

Warehouse Manager: 10/2009 - 3/5/2010 (lay-off due to financial cutbacks)

• Oversaw daily functions of all aspects of the warehouse including shipping, receiving, and inventory control.

• Helped Jetline move the organization from New York to South Carolina. This included many startup projects and temporary processes.

• Used Microsoft Excel to maintain inventory while waiting on servers to arrive in SC.

• Acted as temporary Human Resource representative during HR absence in SC.

• Created a Mill Supply Management system to decrease internal consumption cost.

• Ordered warehouse and production supplies.

• Established vendor relationships for miscellaneous needs such as vending, pallets, warehouse & production supplies, renovation, maintenance and more.

• Performed basic IT functions in the absence of IT dept. in SC.

• Created temporary material flow processes to accommodate the initial production needs.

• Initiated the creation of standard work procedures for warehouse functions.

WORK EXPERIENCE

Schaeffler Group, INA USA Division, Spartanburg, SC (Automotive & Industrial Parts Supplier)

Inventory Control Supervisor: 11/2006 - 06/2008 (Company moved operations to Mexico)

• Managed 20+ Employees.

• Responsible for Shipping and Receiving departments, plus Mill Supply, Raw Material, Finished Component, and Repack Production Line.

• Communicated and Scheduled overseas shipments with Kuhne & Nagel and Ovako Steel.

• Developed and revised operating procedures.

• Initiated and scheduled Kaizen 5S Events.

• Audited processes for compliance in order to promote continuous improvement.

• Delegated inventory cycle counts and entered the results and generated variance reports.

• Devised and implemented any logistics related changes in regards to new product launches, Engineering Change requests, or product phase out.

• Prepared 8-D Reports for any non-quality events related to the logistic group. This included a corrective action plan through root cause analysis.

• Prepared 2008 Budget with company accountants.

• Managed Budget with groups to ensure we were within budget limits.

• Used Strategic Planning of floor space to improve efficiency.

• Returnable Container Management. (G.M, Chrysler, Honda)

• SAP Operating System in conjunction with M.I.P.S (Unique system for Schaeffler)

• Employee CIP (Continuous Improvement)

• Project Management.

• MS Office (Excel, Word, Outlook, Access).

• Communicated with customer service and schedulers to ensure customer satisfaction and verify inventory demands. This also included internal customers (production).

• Determined physical capacities for product. Then established minimum and maximum levels in order to create a lean, flowing inventory.

• Ran end of month reports for QC and generated monthly cycle counting accuracy reports.

• Communicated with, and serviced various production departments as internal customers.

• Managed the repack production line (This line Hosted parts for Honda and Hyundai)

WORK EXPERIENCE

International Plastics Inc, Greenville, SC (Custom and Standard Packaging Supplier)

Warehouse Supervisor: 08/1999-11/2006 (Left in pursuit of growth opportunity)

• Member of the ISO audit/solution team.

• Developed and maintained relationships with freight carriers and created a preferred carrier network based on freight payment responsibility.

• Established goals for shipping error reductions and posted monthly error reports. Then I helped the employees identify root causes and create possible solutions.

• Used strategic planning to locate or relocate product to help reduce order-pulling time and reduce pulling errors.

• Received in container shipments from overseas and verified against packing list.

• Performed 80% of the maintenance on the strapping machines, stretch film machine, conveyor system and Heat Tunnel. This reduced budget spending on outside contractors for repairs.

• Maintained customer service relations with local and walk in customers.

• Created product labels for easy product identification.

• Communicated daily with customer service group to ensure customer satisfaction and verify inventory requirements.

• Helped determine customers packaging needs and create cost effective solutions.

• Worked with customer service to schedule local deliveries.

• Processed returned goods and separated any non-quality returns from useable inventory.

EDUCATION

• (1991-1995) Travelers Rest High School: Travelers Rest, SC

General Studies [Diploma]

• (2007) York Technical College: York, SC

Project Management [Certificate]

• (2007) York Technical College: York, SC

Consequential Supervisory Leadership Development [Certificate]

• (2007) Spartanburg Development Association: Spartanburg, SC

Documenting and Discussing Job Performance [Certificate]

• (2009) Greenville Technical College: Grenville, S.C

Supply Chain Management [12 credits in]



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