Sales Customer Service

Peter R. Chapin

** ****** **** ****, *****, ARKANSAS 72023

CELL:

***********@*******.***

CAREER OBJECTIVE To earn a position in operations, project management or their functional support in construction utilizing interpersonal skills, education and leadership

SUMMARY OF QUALIFICATIONS

*Twenty seven years of consistent career growth, problem solver, thrives in challenging environments extensive experience leading/working in small teams on joint projects

*Goal oriented with tenacious drive to complete task. Executes sound financial practices, cognizant of financial bottom line and implementation of budgets

*Proficient with Microsoft Word, Excel, Outlook, PowerPoint- Experienced with Scheduling, Delivery management platforms

EDUCATION

Master in Business Administration, May 19, 2011- Webster University, Little Rock Campus

RELATED COURSEWORK: Strategy and Competition, Cost Accounting, and Organizational Behavior

Master in Operations Management, in progress- expected graduation fall of 2012, U of A, Little Rock AFB

RELATED COURSEWORK: Project management, Engineering economy

PROFESSIONAL EXPERIENCE

THUNDER ROADS MAGAZINE, Oklahoma-Arkansas –Central Arkansas Sales/Event representative

August-present

*SALES-Represent Thunder Roads Magazine in local motorcycle events boosting sales and distribution

*EVENT PLANNING- Coordinate participation and setup of rallies, charitable funds raisers and group rides

*CONTRIBUTOR- Write articles for print in Thunder Roads Magazine

ACCOMPLISHMENTS

*Published in December 2011, Thunder Roads Magazine

HOME DEPOT, Cabot Arkansas - Pro Desk Supervisor June 2009-July 2011

*Utilized team members effectively to manage goals and day-to-day client interactions with an emphasis on the unique requirements of the professional builder

*Interpret reports, implemented action plans to raise profit, productivity and customer service levels

ACCOMPLISHMENTS

*Revived contractor sales- refocused and energized sales staff raising sales 25% in six months

*Strengthened efficiency and service to customers- Identified and made-ready process reference guides, enabled contractor sales associates to perform processes correctly and efficiently

ALLSTATE - Little Rock, Arkansas - Sales Agent Oct 2007 – May 2009

*Developed leads, analyzed insurance needs, made customer recommendations, then sales presentations

*Organized lead pool and prioritized sales calls with customer follow ups

ACCOMPLISHMENTS

*Consistently achieved performance based bonuses, utilized company methodology, provided quality solutions to prospects and follow up service, results were repeat customers

SCOTTS MIRACLE-GRO, Inc. – Arkansas statewide- Lead Merchandiser May 2006 – Sep 2007

*Managed daily activity of up to 12 employees servicing 16 geographically dispersed stores Forecasted sales, balanced stock, and team hours to validate store inventory levels, minimizing costly returns and maximizing sales vs. team hours

ACCOMPLISHMENTS

*Increased sales by 6.5%, One-day B2B sales of over $100.000, consulted sales team detected extraordinary weekend sales, made off cycle order, pre-empted Monday ordering bottleneck

RETIRED UNITED STATES AIR FORCE - Arkansas - Evaluator Loadmaster Dec 1986 - Jan 2006

*Performed Quality Assurance inspections on personnel ensuring loadmasters performance and knowledge was congruent with Air Force standards, monitored trends and supervised corrective actions

*12 Years teaching experience in classroom and one-on-one (OJT), preparing students for flight evaluations, 98% success rate

*Planned schedule of 40 loadmasters, ensured missions were operated by qualified personnel, balanced work load with mission dictates

ACCOMPLISHMENTS

*20 years of service to my beloved United States of America

*Advanced to highest technical loadmaster position in squadron

*5 overseas assignments totaling 10 years- Japan, Saudi Arabia, and Iraq

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