Customer Service Assistant
Resume:
Brenda Marlene Wade
Washington, DC *****
Email address: ********@*****.***
OVERVIEW
Over 17 years of administrative, program and technical experience, including 5 years of statistical assistant duties with the National Center for Education Statistics within the U.S. Department of Education Statistics. Specialized experience providing executive and legal assistance support.
Skills
Technology Number of years experience Date technology last used Basic/Proficient/Expert
Experience as Administrative or Office Assistant 16 Current Expert
Direct Support of Executive Level Staff 16 Current Expert
Knowledge of administrative practices & procedures & management principle 16 Current Expert
Microsoft Word 12 Current Expert
Microsoft Excel 10 Current Expert
Microsoft Outlook 1 Current Expert
Google Applications 3 Current Proficient
PROFESSIONAL EXPERIENCE
Program Support Specialist
Department of Consumer & Regulatory Affairs Present
Washington, DC 20024
• Assists the supervisor in improving effectiveness in meeting schedules, deadlines, priorities and production goals.
• Assists the supervisor in planning and reviewing the day-to-day operation of the branch
• Coordinates and resolves general management matters and other appropriate issues and projects
• Performs special projects and prepares comprehensive reports on studies and other special assignments
• Interviews and explain specific requirements to individuals
• Identifies and resolve discrepancies related to program issues or documentation
• Develops and maintain statistical database and/or tracking/management system to ensure adequate filing of documents
• Assist walk-ins as well as phone requestors on how to respond to hearings and schedule inspections
• Use Outlook on a daily basis to enter information/maintaining calendar for supervisor and or staff
Administrative Assistant
Department of Transportation (DDOT)
Business Opportunity and Workforce Center 05/09 – 01/10
Washington, DC
• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, databases or presentation software
• Answered phone calls and direct calls to appropriate parties or took messages
• Conducted research, compile data, and prepare papers for consideration and presentation by supervisor or other staff
Brenda M. Wade (page 2 Resume)
• Assisted in coordination of the annual “Construction Summit” and other workshops that the DDOT is
sponsoring or co-sponsoring
• Collaborated with the DOES staff to maintain the Center’s information center to ensure that job announcements were current
• Greeted visitors and determine whether they should be given access to specific individuals. Performed general office duties such as ordering supplies, maintain records management database systems and performing basic book-keeping work, monitored the client’s usage of the public computers
Legal Assistant
Office of Administrative Hearings
District of Columbia Government
Washington, DC 20001 May 2006 – March 2009
Provides a comprehensive set of administrative, program and legal assistant duties to support the Office of Administrative Hearings, which is an independent administrative tribunal that hears administrative litigation. This includes activities such as:
• Prepared affidavits or other documents such as legal correspondence, and organize and maintain documents in paper or electronic filing system
• Prepared for hearings by performing task such as organizing exhibits
• Assisted respondents with procedures which consist of writing legal orders and motions according to instruction. Served various orders/motions in a timely manner
• Filed pleadings, with the court, supported walk-in hearing requesters and receiving and recording receipts payments of fines, fees and audio request
• Investigated facts and law of cases and searched pertinent sources, such as public records, to determine causes of action and to prepare cases
•
Statistical Assistant
US Department of Education
National Center for Education Statistics
Washington, DC October 1985 – Feb.2006
Provided general statistical assistance supported for a variety of data collection/analysis activities including:
• Collected data, edited and imputed specifications for a variety of annual education reports and surveys
• Created, updated and revised tables, databases, flow charts and graphs for the Congressionally-mandated reports entitled “The Condition of Education” and “Digest of Education Statistics”.
• Created animation charts and handouts for presentations by senior level staff using PowerPoint, and Access software.
Secretary
US Department of Education
National Center for Education Statistics
Washington, DC July 1978 – October 1985
Provided general administrative and secretarial support, including selected statistical assistance. This included such duties as:
• Responsible for all correspondence, screened and directed phone calls and visitors to appropriate personnel
• Handled all administrative matters such as timecards – prepared timecards for supervisors signature
• Prepared Departmental forms, documents, travel vouchers and memorandums
• Responsible for billing, receipts accounting and other record-keeping
SPECIAL ACCOMPLISHMENTS - Customer Service: Mastering the Art of Working for Multiple Bosses; Customer Services Rep.
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