Customer Service Manager

RALPH J. MIMS

**** **** ****** ***** • Douglasville, GA 30135 • Home 770-***-****

E-Mail **********@*****.***

SUMMARY

More than 25 years of progressively increasing general, project and operations management responsibilities. Extensive experience in Production Scheduling and Customer Service. Extensive experience developing and implementing Inventory, Control, Purchasing, and Management systems. Have worked with the following:, Microsoft Office, Paradox, Peachtree, JD Edwards, Quick Books, Syspro, EZSpec and Logic report writer, as well as Custom production and distribution systems.

HIGHLIGHTS

Developed, designed and implemented numerous quality control programs, production verification systems, waste control and handling systems, plant layout and traffic flow patterns for new and existing operations, as well as plant safety and security plans.

PROFESSIONAL EXPERIENCE

Alere Women’s & Children’s Health 2011-2012

Purchasing, Inventory & Control Manager

Contract position to support Director of Operations for Distribution Center during transition and consolidation of two divisions.

• Responsibilities included all areas of order processing, purchasing and inventory control functions.

• Responsible for Maintenance and Control of Item Master, Extended Item Master and Branch Plant Inventories utilizing a variety of reporting and operational controls to insure minimal back orders

• Supervision of 10 full time warehouse employees including shipping, receiving and production functions for two divisions serviced by the Distribution Center

• Participate in standing and ad hock committees as required to meet changing requirements and goals of departments serviced by Distribution Center.

PSP & Digital 2006-2010

Operations Manager

• Managed all aspects of the company including production, purchasing, production planning maintenance, vendor relations, inventory control, shipping and receiving.

• Initiated Cost reduction program through out the company resulting 3% reduction in labor to sales, 25% reduction in film cost, 15% reduction in screen ink cost and 21% reduction in Digital ink cost.

• P & L responsibility resulting in creating a sustainable gross margin and net profit. August2006- June 2010

Purchasing / Inventory Control Manager

• Manage and direct all purchasing activities of the company including inventory, supplies, capital and special purchases

• Design and manage inventory control program

• Investigate and incorporate new suppliers into PSP Growth strategy

OCTANORM USA, INC 2001- 2006

Operations Manager

• Oversee all aspects of production, purchasing, quality control, customer service, security, inventory and maintenance

• Managed building expansion, doubling previous footprint

• Developed domestic vendor program, resulting in 41% reduction in imports and 32% reduction in landed cost of inventory

• Managed production of 63% growth in sales with 19% increase in labor cost

Improved shipping accuracy to 99.45%

RALPH MIMS PAGE TWO

REFLECTIONS PRINTING Kennesaw, GA 1999-2001

Production Manager

• Oversee all aspects of production, including scheduling, hiring and employee supervision, review and approval of all work, purchasing and inventory.

• Implemented plant scheduling system utilizing Logic systems software

• Improved earnings before ebita by $30K per month

• Doubled capacity

• Increased production by 25%

Account Manager

• Performed all aspects customer service responsibility including ;

• Communication between customer, administration and production ,

• Order entry

• Purchasing of outside services

• Account review and billing

BRACELAND BROTHERS, INC., Atlanta, GA 1997- 1999

Assistant Production Manager

• Generate daily and weekly production schedules for press, bindery and planning departments.

• Monitor and track backlog of hours, utilizing Excel spreadsheets to generate corporate reports.

• Responsible for all local purchasing activities, including inks, paper, and general office and maintenance supplies.

• Implemented PC based scheduling system.

RIVERWOOD INTERNATIONAL, Marietta, GA 1995 - 1997

Senior Analyst-Inventory Control

• Generated process maps detailing current business processes for all inventory control functions, including returned goods, obsolete inventory, physical inventory, cycle counting, and aged inventory.

• Researched and identified discrepancies between the perpetual inventory and the general ledger inventory account resulting in a change in accounting procedure that will avoid the write down of the general ledger account.

• Initiated and managed MIS inventory enhancement program that improved our ability to correctly charge and monitor damage to inventory, return products to inventory, remove corrupt data from the warehouse inventory file and accurately relieve the inventory and record the transaction in the same accounting period in which revenues post.

MILLER/ZELL, Atlanta, GA 1992 - 1994

Supervisor -Finishing Department

• Increased productivity of department by 20% resulting in annualized savings of $90K.

• Designed department layout and traffic flow pattern, improved material flow, faster changeovers.

• Reduced cost of product assembly/shipment by 35%, through negotiations with major suppliers, resulting in annual savings of $300K.

EDUCATION

• McPherson College 1970-1972

• Management Development Program - Georgia State 1987

• G.A.T.F.- Executive Technology Program - University of Pittsburgh 1987

• Project Management Program - Georgia State 1986

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