Customer Service Representative
Resume:
Lynette Miller
Fort Worth, Texas 76134
Cell: 817-***-****
E-Mail: ******.*******@**********.***
Dedicated customer service representative with motivation to maintain
customer satisfaction and contribute to company success. Excellent
communicator with 10+ years experience working in a demanding call
center environment as a customer service representative.
• Conflict resolution
• Strong organizational skills
• Creative problem solver
• MS Windows proficient
• Strong client relations
• Strategic sales
• Telecommunication skills
• Multi-line phone usage
• Mediation
• Training development
• Large cash/check deposits
Excellent communication
skills
•
Conflict Resolution/Quality Telephone Company
Responsible for handling customer account inquiries, accurately
providing information to ensure resolution of product/service
complaints and ensure customer satisfaction.
•
• Product Promotion
Up-sold products and motivated customers to upgrade current
product plans.
•
Customer Service/American West
Consistently generated additional revenue through skilled sales
techniques.
•
Researched, calmed and rapidly resolved client conflicts to prevent
loss of key accounts.
•
July 2010 to
April 2012
American West Call Center
Flower Mound, Texas
Customer Service/Dispatcher
Provided customer service for an average of 60 calls per day, answering
customer inquiries, solving problems, and providing new product
information. Tracked customers shipments and provided estimated
time of arrival. Collected on past due invoices. Worked closely with Air
Freight to offer additional recieving options. Was issued and approved
for a required Government Security Clearance through Homeland
Security and Transportation Security Administration. Provided an
elevated customer experience to generate a loyal clientele.
July 2008 to
July 2010
Quality Telephone Company/Clearview Energy
Dallas, Texas
Customer Service Representative/Technical Support
Successfully acquired an average of 100+ new customers per month at
an understaffed customer service company, generating a growth in
revenue. Described product to customers and accurately explained
details of new service plans and/or changes. Enrolled customers in
service plans. Technical Support Agent for customers who had issues
with phone service.
April 2005 to
July 2008
Katron Trucking Company
Addison , Texas
Adminstrative Assistant
Oversaw the office of the company. Made daily deposits. Collected on
past due invoices, set up payment arrangements for clients. Skip Trace
to located customers with past due accounts. Performed all clerical
duties of the office. Made travel arrangements for owner. Dispatched
drivers to update on load status and pick up of new merchandise.
January 1999 to
February 2005
Staff Pro Staffing Agency
Lubbock/Dallas, Texas
Senior Recruiter/Training Supervisor
Gathered resumes from online job boards. Scheduled candidates for
interview with potential employers. Matched candidates with the
requirements of the potential employer based on their skills and
qualifications. Outside Sales Representative to contract employers to
utilize our service. Maintained at 95% retention and placement rate.
Trained candidates on resume building and interview techniques.
Worked closely with government agencies to place TANF recipients in
long term job placement. Coordinated the application paperwork,
reference and background checks. Conducted interview of potential
candidates. Worked closely with Human Resource Director in status of
job placement and progress of candidates.
January 1994 to
March 1997
Rainbow Clothing/5*7*9
Lubbock, Texas
Store Manager
Greeted customers entering the store to ascertain what each customer
wanted or needed.Described product to customers and accurately
explained details and care of merchandise.Answered questions
regarding store and products, while maintaining knowledge of current
sales and store promotions.Maintained up-to-date knowledge of store
policies regarding payments, returns and exchanges.Provided an
elevated customer experience to generate a loyal clientele. Conducted
weekly walkthroughs with the General Manager to discuss all interior
Educational Background
visual displays including store window presentation. Performed all
recruiting and staffing of store employees. Maintained payroll and
inventory control per company requirements.
Sudan High School
Sudan, Texas
High School Diploma
Eastern New Mexico University
Portales , New Mexico
Elementary Education Major
University of Phoenix
Dallas, Texas
Human Resource Management Major
Projected Graduation Date/December 2012
Coursework includes but not limited to: Speech and Communication.
Sociology and Psychology. Professional Development in the workplace.
Related coursework: International Finance, Statistics and
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