Customer Service Manager

CHRISTOPHER GARVIN

**** ******* ***. #**** • Spring, TX 77380

817-***-**** • **************@*******.***

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Talented Analyst seeking a challenging position where expertise in transportation logistics will prove instrumental to employer success.

________________________________________PROFILE

Ambitious Analyst with a 13+ year proven track record of success and progressive experience in transportation planning, logistics operations and financial analysis.

In depth expertise in developing metrics, compiling reports, monitoring OTM/SAP systems, and implementing best practices.

Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional analysis skills, to any professional environment.

Advanced in Microsoft Access, Microsoft Office Suite, Wall Street Office, and Oracle Transportation Manager.

Exhibit dynamic follow-through, astute professionalism, and a stellar work ethic.

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PROFESSIONAL EXPERIENCE

Transportation Analyst EXEL 2008-Present

• Actively provide personalized support to the Bayer Crop Science account team, from developing freight pay and operations metrics to implementing best practices and process improvements.

• Skillfully assist clients in the development and testing of new OTM systems to ensure optimal client functionality.

• Tasked with monitoring both inbound and outbound transmissions between the OTM and client SAP system.

Transportation Planner EXEL 2008-Present

• Serve as backup to Transportation Planner supporting all Schlumberger locations across the United States, through validating daily load plans, routing shipments, coordinating carrier pickup, and providing daily shipment plan to distribution center. .

Relationship Manager BANK OF NEW YORK MELLON 2007-2008

• Sharp business acumen and experienced in managing broad scope of operations to maintain productive relationships, from monitoring fund movement and processing security transactions to reconciling daily cash flow/investments and producing monthly reports.

• Proficiently ran hypotheticals for collateral managers, while also processing periodic payments to investors.

Transportation Supervisor MENLO WORLDWIDE LOGISTICS 2004-2007

Effectively directed a team of customer service representatives, temp dock auditors and Menlo drivers; actively collaborated in Human Resource operation functions such as evaluating performance and providing guidance/mentoring.

Consistently ensured delivery of quality customer service vital to sustaining and growing a satisfied clientele base.

Logistics Manager MENLO WORLDWIDE LOGISTICS 2004-2007

• Strategically supervised a local fleet of Menlo drivers, from tracking carrier DOT/performance indicators to tendering outbound loads based on performance/rates.

• Efficiently handled all logistical operations, including payroll, budgeting, invoice approval, contract auditing, and P&L management.

Fleet Manager/Operations Planner NAVAJO EXPRESS 2002-2004

• Skillfully managed a 50-truck fleet of over-the-road-trucks, planning truck deliveries in the Texas, New Mexico, Oklahoma, and Louisiana region.

• Responsible for tracking driver performance, communicating driver reliability to terminals and handling driver calls.

Night Time Operations Manager FFE TRANSPORTATION 2001-2002

• Oversaw all night shift operations, from dispatching drivers and setting up relays to tracking shipments and coordinating inter-modal shipment pickup/drop-off.

• Consistently ensure the timely and complete delivery of all shipments to clients.

Account Executive COMMEMORATIVE BRANDS, INC. 1998-2001

• Serve as Primary Liaison between sales, marketing and manufacturing departments on behalf of clients, ensuring quality customer service for key accounts.

• Successfully steered class ring program sales operations to generate high volume growth and revenue on behalf of company.

________________________________________PROFESSIONAL EDUCATION

Business Prerequisites ST. EDWARDS UNIVERSITY 2003

Business Prerequisites AUSTIN COMMUNITY COLLEGE 2001

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