Customer Service High School

Marcella E. VanRiper

*** ***** ****** * *********, PA 18255 l 570-***-**** l ******@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organization and communication skills, attention for detail, employment experience and educational background.

EDUCATION

Pennsylvania State University – Hazleton, PA

B.A. Liberal Arts

Minors: Professional Writing, Psychology, Sociology, English

Expected Graduation: Spring 2012 Current GPA: 3.46

Weatherly Area High School – Weatherly, PA

High School Diploma, Graduated June 2008 GPA: 3.6

Honors/Awards: Honor Roll

EMPLOYMENT

KidsPeace Institute- Orefield, PA (2011-Present)

Overnight Child Care Counselor

•Continuous surveillance of all clients and milieu; preform frequent bed checks; mentor; monitor individual and group interaction; be available for client counseling; enforce treatment planning; promote constant role model behaviors; positive interaction; redirection before conflict arises; appropriately handle client crisis; reinforce individual client safety plans; collaborate with fellow employees to ensure consistency from shift to shift

Administration

•Document sleep patterns, late night activity, and bathroom usage; fill out client incident reports; client record notes, individual score card, and nightly report documentation; update room charts, client suicidal behavior levels and therapeutic leave logs; file client paperwork; send nightly house emails

Maintenance

•Preformed house bed bug checks; light laundry and cleaning

Center Stage Dance Studio – McAdoo, PA (2005-Present)

Dance Instructor, Choreographer, Teaching Assistant, Substitute Instructor

•Taught student classes; assisted in teaching and substitute teaching other classes; choreographed many notable routines; enforced rules and regulations regarding classroom behavior, costumes, dress-code and payment policies

Administration

•Customer service; collected payments; ordered products

•Spread sheets, human resources, record maintenance

Liberty Resources– Junedale, PA (2008-2011)

Home Health Aide

•Constant supervision of a quadriplegic patient; recorded patients daily life activities for medical records; maintenance of patient’s eating habits, personal hygiene and injuries; assisted with daily range of motion exercises and medication distribution; cleaned and maintained interior and exterior of premises; provided safety and security for the patient, as well as constant companionship; provided transportation when needed; completed personal errands

•Recorded patients daily life activities for medical records; created and maintained all appointments; managed payroll and regular bill payments

•Managed employees; weekly scheduling; scheduled available time off

ACTIVITIES

2010 – 2011 Pennsylvania State University, Hazleton Campus, Dance Club

2008 – 2012 Pennsylvania State University, Hazleton Campus, Psychology Club

CERTIFICATIONS

Medication Pass, Sanctuary Model, Safe Crisis Management, Criminal Record History Clearance, Child Abuse History Clearance, Adult and Pediatric First Aide, Adult and Child CPR/AED, Infant CPR

REFERENCES

Available upon request.

SKILLS

• Microsoft Office 2003, XP, 2007 (Word, Excel, Access, PowerPoint)

• Professional Writer

• Knowledge of compliance

• Payroll management

• General office skills

• Can easily and quickly adapt to fast-paced and unpredictable situations

• Extensive organizational skills

• Ability to delegate and work well with others

• Dependable work habits

• Some experience in research, data collection and analysis

• Navigate conflict without negative affect

• Managerial Ability

• Knowledge of computers and Windows-platforms

• Ability to learn new computer programs easily

• Can effectively information verbally and in writing

• Peoplesoft

• Willingness to travel

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