Customer Service High School

Demetria D. Tanner **** B Ramsgate Lane

Lynchburg, VA 24501

434-***-**** / *************@***.***

PROFILE

Results-oriented, dependable hard working professional with more than 5 years experience in customer service/sales, data entry, administrative, warehouse, and telecommunications. Well organized and meticulous, willing to go the extra mile to get the job done. Able to make people feel comfortable using empathetic communication skills. Excels in fast-paced environments as well as in producing accurate work; works well independently and as part of a team.

HIGHLIGHTS AND RELEVANT SKILLS

• Entered alphabetic and numeric data from cash receipts into computer.

• Transferred and applied payments from other regional accounting offices.

• Responded to inquiries regarding entered data.

• Entered cash batches into computer in preparation of applying payments to customer accounts.

• Prepared daily credit card deposits and balanced daily cash deposits.

• Filed customer records numerically and alphabetically.

• Extensive knowledge of Microsoft Office 2007 (Excel, Power Point, Word, and, Outlook).

• Demonstrated leadership and technical abilities. Understanding of network administration, application support, and telecommunication.

• Processed orders entered and retrieved data using both PC’s and mainframe computers.

• Fast and accurate keyboarding and 10-key skills.

• Answered inbound and made outbound calls.

• Coordinated multiple priorities on a timely basis.

• Self-motivating; able to learn new skills quickly and effectively, performs well under pressure.

• Excellent reputation with customers as a competent and knowledgeable professional.

• Resolved customers escalated issues. Facilitated customer complaints while maintaining high customer service satisfaction standards.

RELEVANT EXPERIENCE

Full-time Fashion sales associate: Macys (2011) Cash Application Clerk: Lincare (2008-2009)

Personal lines Representative: Nationwide Insurance (2007)

Customer Care Representative: Startek (2005-2006)

TECHNOLOGY PROFILE

Operating systems: Windows XP, Vista; Windows Server 2003

Hardware: Dell laptops, HP, IBM, fax machine, copier, RF’s, cash register,

Multi line telephone, mail opener machine, wrapping machine,

Applications: Microsoft Office 2007(PowerPoint, Excel, Word, Outlook), OneNote,

QuickBooks, Word Perfect, Internet Explorer/Internet Applications, Adobe

Reader, Adobe Flash Player, Microsoft Works Spreadsheet and Word

Processor, etc.

EDUCATION

UMA: 2012-2014. Studies: Medical Business Administration (Online-current)

Kaplan University: 1 year. 2007-2008. Studies: Business Administration concentration in Accounting.

High School Diploma: Heritage High School, Lynchburg, VA. 1996-1999. Studies: Advanced Marketing.

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