Customer Service Assistant

Grace Makowski 817-***-****

PROFESSIONAL SUMMARY

Accurate and detail-oriented individual experienced with Accounts Payable, Inventory, Data Entry and Transcription. Experienced with record-keeping and accounting procedures. Experienced Legal Assistant.

SKILLS

Computer Skills: MS Word, Excel, MS Outlook, Corel, AT& T Yahoo, Peachtree, MediSoft, WinMED Stat, Quickbooks, My Invoices, Tax Return, Turbo Tax, Word Perfect, Computer Aided Dispatch (CAD), Crystal Reports, Lexus Nexus, West’s research.

Business Skills: Writing correspondence and pleadings, Transcription, Data Entry, Accounts Payable, Accounts Receivable, Inventory, Research, fax, mail, copy.

PROFESSIONAL EXPERIENCE

Railcrew Xpress/ Professional Transportation, Inc. March 2010 to present

Dispatcher (3 nights weekly – 12 hour shifts – 1800 to 0600 hours

• Coordinate the timely transportation of long distance relief crews for the Union Pacific Railroad with Railcrew and PTI drivers available utilizing specialized transport vans. Coordinate swap of crews and return of crews to proper destinations for rest periods and dog catch crews for the Union Pacific Railroad.

• Answer phone calls and coordinate rides with rail crew members and van drivers regarding anticipated arrivals.

• Coordinate high priority train relief crews for Union Pacific Railroad Corridor Manager.

• Coordinate delivery of necessary equipment to train crews at van accessible check points with the on-duty Transportation Manager for Union Pacific Railroad.

• Coordinate short distance pick up and delivery of train crews for the Union Pacific Railroad utilizing yard vans.

• Promoted to Shift Supervisor/Dispatcher 12/08/2010

• Supervise 20 van drivers.

Driver (3 – 4 nights, weekly – 12 hour shifts) 3/10/2010 to 12/08/2010

• Safely transport rail crew members to and from any location within the district.

• Assist dispatchers in resolving difficult situations.

• Perform daily check of equipment/vehicle for usage for 12 hour shift.

• Assist fleet manager in pinpointing vehicle maintenance needs and in the transporting of vehicles for repairs.

Guy Crow, CPA – Hurst, Texas June 2008 to March 2010

CPA Administrative Assistant (part time days only)

• Prepare monthly statements utilizing My Invoices software.

• Calculate expenses and enter information on corporate and individual federal tax returns.

• Prepare correspondence and coordinate schedule for CPA. Deliver tax return packets to clients.

• Maintain filing systems (alphabetical or numerical).

• Tickler/calendar due dates for returns and extensions and E-file documents

VFW 5617– White Settlement, Texas June 2008 to July 2010

Hostess - Lead Bartender (afternoons and evenings only)

• Perform inventory reports and manage purchasing.

• Serve customers 5 days a week from 3:00 p.m. to midnight.

• Close the business, calculate receipts and transport bank deposits.

• Clean the common areas in preparation for the next business day.

Dr. Phyllis Frostenson, M.D. – Arlington, Texas May, 2007 to May 2008

Radiology Transcription (evenings and weekends only)

• Transcrption of Arthrogram, DISCOGRAM, ESI, and Dexa Scan procedures.

• Transcribed MRI, CT and plain film radiology reports utilizing Lanier dictation deposit system.

• Proof read and faxed reports to referring physicians.

Dr. Phyllis Frostenson, M.D. - Arlington, Texas

Accounts Payable Clerk (daytime hours only)

• Prepare and transmit medical insurance claims.

• Manage all accounts receivable, (utilizing MediSoft and WinMed Stat), including collections

• Prepare and deliver deposits for 4 operating accounts.

• Monitor ACH receipts and transfer funds operating and payroll accounts.

• Reconcile operating, ACH and payroll accounts.

• Prepare cash flow reports.

• Administer IT network problems.

• Investigate all patient complaints and prepare plans for dispute resolution.

• Investigate and resolve employee disciplinary matters.

• Administer employee benefits.

Fort Worth Police Department December 2001 to February 2007

Administrative Assistant (nights and weekends – 2nd shift – Fort Worth Police Department)

• Dispatch calls through complex Computer Aided Dispatch communications system.

• Interviewed citizens with complainants for elements of offenses.

• Used and reviewed Texas Penal Code and City Ordinances in decisions for report preparation.

• Gathered victim, witness and suspect information for body of police reports, listen to citizen in order to type narrative report to describe the transpiring of events to receiving detectives.

• Prepared lost property reports for citizens’ insurance claims.

• Transcribed and coded non-arrest and arrest reports over complex Dictaphone deposit system.

Shift Supervisor (2004 to 2007)

• Oversee the production of 10 employees. Code arrest reports and non-emergency reports for proper distribution to case division. Dispatch calls through complex Computer Aided Dispatch communications system.

• Interviewed citizens with complainants for elements of offenses.

• Used and reviewed Texas Penal Code and City Ordinances in decisions for report preparation.

• Gathered victim, witness and suspect information for body of police reports, listen to citizen in order to type narrative report to describe the transpiring of events to receiving detectives.

• Prepared lost property reports for citizens’ insurance claims.

Goodrich, Postnikoff & Albertson, LLP, Fort Worth, Texas June 2001 to October, 2001

Legal Assistant

• Transcribed bankruptcy pleadings, emergency motions and orders, notices/ fiats.

• Served and prepared discovery and responses.

• Prepared all correspondence and fax matrix utilizing MicroSoft Word.

• Sent multi-recipient faxes, copied, mailed and filed all documents.

David C. Jones, Attorney at Law – Fort Worth, Texas June 1994 to November 1997

Legal Assistant

• Prepared original pleadings, emergency pre-trial motions and orders, notices/ fiats.

• Served and prepared discovery and responses.

• Research toxicology materials for court appointed criminal defense matters.

• Listen to clients and decide upon action to be taken in personal injury cases.

• Prepare all cases for trial utilizing Word Perfect then, MicroSoft Word systems.

Dorothy DuBose Scherr, Attorney at Law – Fort Worth, Texas June 1994 to May 1995

Escrow Assistant (Satellite Escrow Office to Colonial Mortgage)

• Prepared all files for closings, including tax reports, appraisals, and pertinent documents for residential and commercial real estate purchase and refinance.

Walter W. Leonard, Attorney at Law – Fort Worth, Texas November 1993 to June 1994

Mark W. Sullivan, Attorney at Law – Fort Worth, Texas

Legal Assistant

• Prepared original pleading petitions for land owners in airport condemnation suits.

• Researched cases for summary judgment.

• Prepared and notified parties of settings.

• Prepared and served discovery and responses to opponent discovery requests.

• Prepare all cases for trial utilizing Word Perfect 5.1.

Shannon, Gracey, Ratliff & Miller, LLP – Fort Worth, Texas January 1993 to November 1993

Appellate Secretary (Insurance defense and general civil litigation firm)

• Tracked transcripts and statements of fact for appellate brief preparation.

• Typed briefs, including all tables of authority and tables of content on Word Perfect system.

Wynette G. Parchman, Attorney at Law – Fort Worth, Texas February 1988 to December 1992

Legal Assistant/Office Manager (Estate planning, probate and family law attorney)

• Estate planning, probate and family law attorney).

• Performed secretarial/assistant duties in full support of litigation in family and probate cases for 5 years through final trial. Stayed in contact with state and federal court personnel.

• Prepared original pleadings, emergency pre-trial motions and orders, notices/ fiats.

• Prepared and served discovery and responses.

• Prepared attractive Wills, Durable Power of Attorney and Directives.

• Prepared corporate documents for submission to Austin, Texas.

• Prepared appellate brief - federal court, utilizing tables of contents and authorities on Microsoft Word and Word Perfect systems.

• Maintained all client trust ledgers.

• Prepared monthly statements and mailed same on time.

• Collected on accounts receivable.

• Audited payable invoices.

Bill’s Fina & Marine – Fort Worth, Texas November 1989 to October 1992

Owner/Operator –Partnership (General Automotive & boat repair, Automotive Purchasing and Sales)

• Replaced underground gasoline tanks to 1995 EPA standards (crane only hired – all other heavy equipment rented and operated personally).

• Installed new tanks, monitoring well system and new pumps.

• Installed 3” pipe rail fence and gates around property and car lot.

• Assisted mechanic in repair of automobile and boat motors.

• Record daily gasoline, mechanic and state inspection receipts.

• Transport bank deposits. Purchase gasoline orders, automotive and boat motor parts.

• Calculate mechanic’s time and prepare invoices for customer pick up.

Martin, Herring & Fjeldal, Attorneys at Law - Houston, Texas January 1985 to February 1988

Receptionist/Secretary

• Worked with 7 line telephone system for busy insurance defense firm for 5 attorneys.

• Calendared deadlines and court appearances.

• Performed overflow typing. Cross-indexed numeric/alphabetical case file system.

• Operated all office equipment.

• Prepared quarterly statements for presentation to insurance companies/clients on Peachtree system.

Graphic Scanning Corporation - Carrollton & Houston, Texas May 1982 to January 1985

Accounts Receivable/Inventory Clerk

• Performed all personal customer service assistance.

• Received and documented payments on accounts receivable.

• Recorded inventory records on original contracts.

• Processed loss replacement claims reports.

• Performed accounts receivable trial balance review and telephone customer service.

• Prepared elaborate written monthly report to corporate offices.

• Computer programmed/activate pagers over VAX system.

American Discount Wholesale – Houston, Texas June 1980 to May 1984

Sales/Owner/Operator –Partner

• Prepared business plan for wholesale cleaning supply, paper products and restaurant supply company.

• Perform accounting tasks, managing all accounts receivable and payable.

• Purchased all products.

• Unload trucks and inventory warehouse.

• Cold call sales to restaurants, motels, hotels and other industries.

• Sell all products.

Dallas Water Utilities – Dallas, Texas January 1978 to June 1980

Water Service Inspector 7

• Replaced meters, fittings, valves and gaskets to copper, galvanized steel, and lead services with common hand tools.

• Used oxygen-acetylene torch for fittings and adjustments.

• Safely operated standard and automatic city vehicles.

• Kept perfect inventory of meters, tools and cash.

• Earned Grade D License through Texas A&M.

EDUCATION

Dallas Arts Magnet High School, Dallas, Texas

Diploma 1979

Houston Community College System, Houston, Texas

1983-1988

Associates Degree – Business/Real Estate minor

University of Texas at Arlington

1991-1992

Legal Assistant Continuing Education Program

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