Technical Writer
Resume:
Nick Hudson
******.*********@*****.***
Objective:
Career-minded, team-oriented professional seeks writing position that utilizes a strong commitment to achieving goals and a passion for excellence
Education:
University of Tennessee
*B.A., English with concentration in Technical Writing, 2005
*Proficient in Microsoft Word, Power Point, Excel, Adobe Photoshop and InDesign
Experience:
Comcast
Business Account Executive
*Responsible for selling Comcast Business Class products and services to local small and medium businesses throughout the Memphis area
*Prepare Request For Proposals directed to private and public sector business owners and decision makers
*Build and cultivate strong relationships with IT support professionals to build a strong referral network
*Maintain positive relationships with current clients to ensure a solid customer referral network is established
*Deliver face to face presentations that demonstrate strong knowledge of wired products and services and emerging technologies
*Participate in regular out of office meetings with clients in an effort to present the best possible solution for the customers business
AT&T
National Retail Account Executive
July 2009 – August 2011
*Responsible for driving the sales of AT&T wireless products and services in national retail locations throughout South Arkansas
*Collaborated with Wal-Mart and Radio Shack executives and managers to execute key customer and company initiatives throughout the Arkansas market
*Trained, coached and motivated national retail associates to sell AT&T products and services against competitors in an effort to drive new and continued business as well as increase feature and GoPhone revenue
*Built beneficial relationships with national and local management in an effort to ensure that AT&T remained a top priority at each location and that revenue and volume objectives were met each month
*Frequently met and communicated with national retail area management to keep AT&T in mind as the most important wireless product offered by employees at national retailers
*Led Wal-Mart sales teams to triple feature revenue per opportunity over the span of seven months
*Crafted creative incentives to motivate national retail sellers to lead with AT&T products and services over competitors such as Verizon, Straight Talk, T-Mobile and Sprint
AT&T
Retail Sales Consultant
January 2008 – June 2009
*Sold wireless and wired AT&T products in a fast paced retail sales environment
*Led sales team in total sales opportunities and activations in April 2008 and total new activations in June and July 2008
*Led sales team in total sales opportunities in November 2008, and total Activations and Wired Sales in December 2008
*Frequently serviced both small and large business accounts via upgrades, activations, and troubleshooting
*Demonstrated the ability to cross-sell by pushing AT&T wireline services, as well as AT&T wireless products and services
*Organized sales contests that developed sales skills and led to better overall team sales performance
*Trained and coached sales team to drive strong sales results and developed a strong team oriented environment
Cellular South
Account Service Representative
August 2006 – June 2007
* Awarded Sales Leader Honor for months of November and December 2006, and January, February, March and May 2007
* Received Customer Service Award for the fourth quarter 2006 after continuously providing exceptional customer service to both commercial clients and walk-in consumer
* Serviced large business accounts like FedEx and the University of Memphis via new phone sales, upgrades, troubleshooting, and recommendations on features and add-ons for business purposes
* Promoted to Data Expert in November 2006 and trained associates and customers on use of smart-phone devices and other data equipment
*Willing to relocate
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