Manager Project

Curriculum Vitae:

Stephen Brookes

** ******** **** ****: +441***-******

Risca Mobile: +971-*********

Newport +44-796*******

Gwent E Mail: **************@*****.***

NP11 6GJ

Profile:

A Telecoms management professional, with an exceptional record in the delivery of multi-million pound projects, the establishment and development of high performance teams and the leadership of large and diverse operations. An accomplished negotiator with a wealth of programme, contract & operational management, project management and commercial experience allied to a structured, analytical approach. A highly adaptable leader and motivator, who thrives within a dynamic and challenging environment.

Key Skills:

Senior Level - Operations & Programme Management

FTTH, FTTx, Systems Integration, OSP, ISP, IPTV & Managed Services technologies

Technical Consultancy

Change Management

Process Development & Implementation

Budget Forecasting & P&L, Bid Tendering

Commercial/Contract Law

Performance Monitoring & Management Systems

Mentoring & Development

Career Achievements:

Inspired and guided a team to increase revenue on an existing programme from a monthly turnover of 300K US Dollars per month to over 2M US dollars per month

Delivered technical consultancy, to define the implementation strategy and the subsequent development and production of new Home & Enterprise Business Customer FTTH/FTTB installation & repair processes & procedures on various Saudi Telecom Company (STC) programmes

Acted as a Senior Consultant for the Abu Dhabi Government’s tourism and investment arm (TDIC) on the planned deployment of a ‘Smart City’ concept at a multi-billion dollar development site

Delivered a £45M Fibre Network project on time and within budget, with a resulting entry into a second, larger project worth over £55M

Increased overall profitability of a Utilities division of 400 persons by over 5% net in the first year

Restructured an existing programme to deliver highest ever Customer performance and satisfaction numbers which resulted in an increased market share of over 60%

Successfully project managed and delivered a fibre optic network linking all the major cities in France on behalf of a major Telco on time and within budget

Professional Experience:

TDIC Abu Dhabi June 2011 to Date

Senior Portfolio Manager

Employed on a term contract basis to programme manage a team of project managers and a portfolio of projects relating to Telecoms and IT provision at a number of key government development areas. Key roles and responsibilities include:

• Provide technical expertise and guidance to TDIC Senior Management and Project Managers to define a new set of design and implementation standards on a highly complex GPON FTTH based ‘Smart City’ at a multi-million dollar development area

• Utilise highly developed Programme Management skills to realign and prioritise a number of FTTH projects that have moved out of planned budget and timescales

• Programme manage resources, contractors, budgets, materials procurement, risk and action registers

• Mentor and develop a team of Project Managers across a number of disciplines including FTTH, IPTV, IT infrastructure and Software procurement, providing leadership and support to the team

• Provide detailed reports and analysis to Board level management to outline performance against set targets

Trans Telecoms Saudi Arabia Sept. 2009 to June 2011

Director of Operations

This role encompassed a number of key functions which included leading a team in excess of 500 persons engaged in a variety of FTTH, IPTV, IT and Managed Services projects for the Saudi Telecoms Company (STC). Key duties included:

• Overall responsibility for the operational, P&L, recruitment, performance, and development of a team of over 500 Technicians and managers

• Programme manage a number of diverse FTTH, IPTV, ADSL and Managed Services projects on behalf of Saudi Telecoms Company (STC)

• Act as senior consultant to STC to define, write and implement FTTH Customer installation quality standards, installation practices and SLAs

• Work with senior management at STC to provide them with technical expertise to develop training plans for their own supervisors and managers

• Provide Bid responses to contract opportunities arriving at Trans Telecoms

North Midland Construction plc Oct. 2006 to Sept.2009

Senior Programme Manager

Employed as a Senior Programme Manager, with senior management responsibility for a number of Project and Operations Managers.

Key roles and responsibilities were as follows:

• The end to end delivery of a £45M fibre optic infrastructure build project on behalf of a major client, from the planning stage, through the site, civils and cable build phases to final handover.

• The subsequent provision of technical advice to potential FTTx/broadband/web hosting end users on behalf of the client

• Responsible for financial and progress reporting, risk management, the recruitment of skilled contract resource, directing project staff and work teams across a number of projects on behalf of major clients such as BT Openreach, GEO Networks, Cable & Wireless and Virgin Media

Fujitsu Telecommunications Europe Ltd June 2004 to Oct. 2006

Business Operations & Development Manager

Employed by Fujitsu to deliver and drive business development within their Network Support Services Division. Duties covered a wide scope including, but not restricted to:

• The assessment of potential business opportunities, pre-tender and tender stage negotiations and presentations and the development of final bid documentation and associated Business Case submission to the Board

• The recruitment, introduction, training and development of a team of over 160 foreign technicians to work on behalf of BT was another high profile and diverse function successfully undertaken within this role

• The analysis and subsequent restructuring and a number of under-performing contracts to increase overall performance and profitability

Broadband Services Ltd, France Feb. 1998 to June 2004

European Operations Manager

Initially employed as a Project Manager, with subsequent promotion to European Operations Manager.

Key duties were as follows:

• Project Manage the design, implementation and close out of a 700KM fibre optic network build across the South of France

• Manage the overall fibre optic build and deployment in excess of 2500Km around the whole of France

• Provide technical support and guidance to a number of Project Managers to ensure the successful delivery of the overall project and a number of secondary projects

• Act as the client’s representative at high level project meetings with contractors and stakeholders

British Telecommunications plc Dec. 1979 to Feb. 1998

National Analysis & Survey Manager.

Employed originally, as an engineer before progressing to the Level 2 management of survey teams across Wales, ultimately managing a team in excess of 250 persons.

• Provide Management support and guidance to Field and Control Centre based Teams

• Successfully manage a multi-million pound cable renewal budget

Qualifications:

BSc Electronics

HND Telecoms Systems

A Level Maths, English & Geography

O Level Maths, English Literature. English language, Geography, British Constitution, Physics

Training:

PMP, Internal Auditing to ISO 9001, BT Customer Care, Ashridge Management College – Various Management Courses, Managing Diversity, City & Guilds - Advanced Fibre Optic Testing, Team Building, Appraisal Techniques, Assertive Management Techniques, Advanced Negotiating Skills

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