Customer Service Administrative Assistant
Resume:
Sarah L. Moe
*** *********** ** ***** *******, MA 01845
*********@*****.***
Objective
o Administrative professional with a strong customer service background seeking employment within a growth oriented company. Abilities include but are not limited to: Excellent organizational and multitasking skills, proofreading, communication and writing skills and also the ability to quickly absorb and retain new information and procedures.
Qualifications
*Corfin Industries
Quote Technician/Sales Assistant September 2011 - Present
o Provide written quotes for services and/or quote customer pricing utilizing Microsoft based system to assist customers in purchasing our services.
o Assist and support sales representatives by handling routine office works.
o Research technical aspect of components in order to capture customer information and quote accurately.
o Provide support to a sales team, ensuring all sales information from new and existing customers are input into a data base.
o Work effectively and efficiently in an extremely fast paced environment.
Administrative Assistant to Office Manager February 2011 - September 2011
o Greet Clients and Answer multi-line phone system
o Create Production Logs using Microsoft Access
o Shipping and Receiving
o Type and Scan Company Documents
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*Capone Iron Corporation/Aerotek 2010-2011
Administrative Assistant/Front Desk Receptionist
o Administrative Support for Estimators and Project Managers
o Answer multi-line phone system
o Greet Clients and Vendors
o Assist Executive Assistant with various duties as needed
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*DRMC LLC (Formerly ITV Direct) 2006 - 2010
Administrative Assistant to the Vice President of Customer Service
o Responsible for the answering of customers queries, complaints and problems
o Handled all official company correspondence
o Served as a liaison with other departments in resolution of administrative issues
o Provided secretarial support as needed for multiple supervisors
o Established, maintained and updated files, databases, records and other documents
o Scheduled and coordinated meetings, interviews and appointments
o Handled incoming calls from customers, responding to inquiries, resolving problems.
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Skills
o Efficient in Microsoft Office (Microsoft Word, Excel, Access, Outlook)
o Scanning Documents
o Internet Proficient
Key Accomplishments
o Promoted from customer service representative to the Assistant to the Vice President of customer service.
o Promoted from Office Assistant to Quote Technician/Sales Assistant.
Education
Salter School 2010
Office Procedures for the Medical Administrative Assistant
Medical Insurance
Medical Billing/Coding
Northern Essex Community College 1999-2000
Microsoft Office, General Business
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