Administrative Assistant/Travel Coordinator/ HR Coordinator

Carroll F. Yalcin

*** ********* *****, #***

Andover, MA 01810

603-***-****

*******.******@*****.***

_______________________________________________________________________________________________________

Easily adapts to change, consistently exceeds expectations, able to manage multiple priorities and meet deadlines without compromising quality.

Highlights of Qualifications

Ability to accurately type 50 WPM

Superb written and verbal communication skills

Managed 10+ employees in a fast paced environment

Effectively respond to changing priorities and deadlines

Proficient in multi-tasking while paying great attention to detail

Relevant Experience

Interpersonal

Resolve complex issues promptly and effectively as front desk Manager on Duty

Respond to guest inquiries regarding policies and procedures via telephone and email

Customer Service

Actively listen to inquiries, complaints and billing concerns and provide clear explanation to guests

Answer employee and guest questions and promptly follow-up on requests

Committed to assisting guests using problem-solving skills to ensure satisfaction and customer loyalty

Office and Clerical

Proficient with Microsoft Office 2010 applications including Word, Excel, PowerPoint, Outlook

Perform filing, records and data management, drafting and editing of internal office memos

Co-created travel policy to establish company compliance guidelines, track lost savings, unused tickets and opportunities for additional savings

Education

Penn Foster Career School, Travel & Tourism Specialist December 2011

University of Maine at Augusta, BS Mental Health & Human Services May 2008

Substance Abuse Rehabilitation Technician Certification May 2008

Up With People’s World Smart Leadership Program June 2005

Professional Development

Fred Pryor Seminars Event Planning- One Day Seminar October 2011

University of New Hampshire Human Resources 101- One Day Seminar April 2011

Employment History

Nov. 2010-Present Salient Surgical; Admin Assistant/Travel Coordinator

Portsmouth, NH

Aug. 2010-Nov. 2010 Residence Inn, Marriott; Front Desk Agent

Portsmouth, NH

2005-2010 Anchorage by the Sea; Manager on Duty

Ogunquit, ME

2003-2007 University College at Sanford; Receptionist

Sanford, ME

1997-2003 Apple Core Crafts & Ice Cream Shop; Manager

Acton, ME

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