Gaurav Jaikishan Sharma

T.C.X South **,Gandhidham,Kutch,Gujarat India - 370201

ilgorz@r.postjobfree.com

FOOD & BEVERAGE PROFESSIONAL

Energetic and highly motivated hospitality professional having worked and trained in prestigious International (USA & UK) and Indian properties with extensive experience in the Food Service Industry

Uncommon knowledge of supplies, equipment, and services ordering and inventory control in F&B Services

Remarkable ability to read, understand, follow and enforce safety procedures

Excellent organizing and coordinating skills

Strong knowledge of planning and scheduling techniques

Ability to work within any section within the Food and Beverage department

Deliver a world class customer service and building customer satisfaction and loyalty

Exercising strong interpersonal communication skills with customers and department personnel

Uncommon ability to coordinate quality assurance programs in area of specialty

Expertise lies in working with the fine-dining restaurant, providing top quality service, and maintaining a professional demeanour

Solid knowledge of the restaurant business, with strengths in excellent customer service and food and wine recommendations

Great ability to ensure professional, positive employee attitude and attentiveness

Exceptional ability to promote good employees through feedback and excellent training

Knowledgeable in:

Food preparation Event Planning Staff Training in F&B Operations

Menu Creation Serving Record Keeping

Inventory Policies & Procedures Preparation of reports

Food Ordering & supplies Personnel Management Sanitation & Nutrition

Educational Credentials

Bachelor in Hotel and Tourism Management from Vivekanand Institute of Hotel and Tourism Management, India - 2007

Professional Experience

F&B Team Leader- Restaurant and Banquet Services

Cherry Valley Golf Club, USA

Jul 2009 – Mar 2010

F&B Supervisor - Manor lounge

Fox hills Golf Club and Resorts, UK

Jan 2007 – Dec 2008

Profile Showcase

To promote a customer focused culture by encouraging in house training of all team members through an agreed training plan

Assist the management of the outcomes of monthly Customer Reviews, linking these to changes in procedure and team training

Ensure the use of current Standard Operation Procedures by all team members within the department

Manage the time records for all team members on your shift

Ensure the effective management, motivation, training and development of all team members employed

Assist in the effective and efficient management and delivery of all Bar, Restaurant and Conference Food and Beverage activities

As a team leader keep a track of smooth functioning within the Food and Beverage operation

Maintain the standards of the quality to ensure that cost remain economical

Keep an eye on the stock level and can order appropriately

Establish controls to minimize food and supply waste and theft

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered

Accepting assignments with an open, cooperative, positive and team-oriented attitude

Improving customer satisfaction and deepen client relationships with proactive service

Industrial Trainings

Hotel ITC Welcome, Vadodara, India as Trainee 4 Months

Areas of training: Front Office Department

• Handle Bell and Front desk operations

• Attend to the customers and take reservations over the phone

Hotel Ashoka, Delhi, India as Trainee 4 Months

Areas of training: Front Office Department; F&B Service; F&B Production; Housekeeping Department

• Handle Bell and Front desk operations

• Attend to the customers and take reservations over the phone

• Food & Beverage Service : Learning about Banquet, Coffee shop and Restaurant Service

• Food & Beverage Production : Learning about Indian and Chinese cuisines

• Housekeeping Department : Learning cleaning of public area, making rooms and Taking care of Housekeeping desk too

Hotel Sun N Sand, Mumbai, India as Trainee 4 Months

Areas of training: F&B Service; F&B Production; Housekeeping Department

• Housekeeping Department and Maintenance Department: Learning About room making and handling desk; helping in maintenance also

• Food & Beverage Service: Learning Service in Coffee shop and Restaurant and Handling Mini bar service

• Food & Beverage Production: Learning about Basic Chinese, Indian and Continental Cuisines

Hotel Le Meridien, Ahemdabad, India as Trainee 4 Months

Areas of training: ODC – Outdoor Catering Service

• ODC Service done in Vibrant Gujarat

Accolades & Achievements

Provided Supervisor services for food service up to 120 guests during breakfast, Lunch & Dinner and Bar service in the Manor lounge

Received appreciation letters from Managers

Received certificate from college for being Asst Manager at our training restaurant in college

Attained certificates for representing our green group in table tennis competition

Personal Details

Date of Birth 8th May, 1985

Gender Male

Passport Number G1027049

Nationality Indian

Languages Known English, Hindi, Gujarati & Punjabi

References Available Upon Request

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