Customer Service Human Resources

PENNY BECKER

Email: *************@*****.***

Mobile: 260-***-****

CAREER OBJECTIVE

I desire a challenging administrative position with a progressive and professional organization.

EDUCATION

ASSOCIATE DEGREE International Business College; Fort Wayne, Indiana

Secretarial Science Office Technology

CONTINUING EDUCATION

Excel 2000 Advance Users Seminar

The Essentials of Human Resources & the Law Fred Pryor Seminars

Front Desk Superstar Skill Path Seminar

Mastering the Essentials of Human Resources Fred Pryor Seminars

First Aid, C.P.R, Workplace Violence, Sexual Harassment, Fire Extinguisher Training

HIPPA laws, FMLA, & Health Insurance Department of Labor Seminar

RELEVANT SKILLS

Strengths are developing and maintaining professional and interpersonal relationships.

I am organized, dependable, and very efficient.

More than twenty years experience in the administrative, customer service field.

Five years experience with human resources policies and procedures mainly employee benefits, recruitment, new employee orientation, and salary negotiations.

Knowledge level of computer and software are extremely good.

Proficient with Microsoft Excel, Word, Power Point, Outlook Express, & Access.

Excellent ability to manage and navigate the worldwide web.

Ability to provide courteous, prompt, and accurate service in person and over the telephone.

Consistently follow a companies established policies and procedures.

I am a self-starter and work well with little or no supervision.

Excellent ability and willingness to help and cooperate with others.

Reliability and punctuality in fulfilling responsibilities & follow through on assignments.

EMPLOYMENT HISTORY

Northeastern Center, Inc www.nec.org P O Box 817, Kendallville, IN 46755

December 2006 to February 2012 Human Resource Assistant

Working in Human Resources I spearheaded the Wellness Program and increased

participation to 60% employee participation. Researched the idea of photo ID badges for

purposes which included security, time clock and building access; it was determined not cost

effective. I streamlined the orientation check off sheets from 5 pages to 3 pages. Implement

and administer an on-line training program through a third party. This on-line training allows

employees to fulfill continuing education requirements, as well as ensure trainings required

annually by state and federal guidelines are completed timely.

Northeastern Center, Inc P O Box 817, Kendallville, IN 46755

April 2001 to December 2006 Outpatient Administrative Assistant

The Administrative Assistant duties in the outpatient office involves working with chronic serious

mentally ill consumers. Facilitated team meetings resulting increased productivity & billing. I

was responsible for a plethora of filing that consisted of progress notes, medication changes,

evaluations, therapist notes, etc. as well as transcription of psychiatrist dictation. My efficiency

in filing increased Medicaid rehabilitation option billable dollars as well as provide case

managers the quarterly bonus for keeping their notes up to date.

Hossinger Refrigeration P O Box 307, Kendallville, IN 46755

April 1998 to April 2001 Human Resources, A/P, A/R, & Customer Service

This company is a small locally owned business with approx 25 employees. Hossinger

Refrigeration specializes in commercial refrigeration equipment, service, and new grocery

store installations. During my employment I was in charge of banking, accounts payable & payroll. I assisted with accounts receivable and customer service.

Farm Bureau Insurance www.infarmbureau.com 1833 Ida Red Road, Kendallville

May 1995 to April 1998 Customer Service Claims Rep. Administrative Assistant

I was hired to work for Farm Bureau Insurance when I was nine months pregnant My interview lasted two hours; during the interview Paul, the manager, asked me to type a letter using his computer with Word Star program regarding why he should hire me. In concluding the interview he offered me the job on the spot. I worked for three weeks and took unpaid maternity leave. My first performance review after my leave of absence was excellent.

Colwell General www.colwellindustries.com 205 West Wayne Street, Kendallville

May 1994 to November 1994 Receptionist

This company specializes in various types of paint samples and personal invitation/stationary

sample books. Answered phones, greeted customer, assisted with payroll data entry and assisted the sales secretary.

Redman Homes www.redmanhomesofindiana.com P O Box 95, Topeka

June 1991 to May 1994 Sales Secretary

I spearheaded the production scheduling of single and double wide manufactured homes. In doing so production had reached peak performance assembling 19 single wide units per day. Provided

backup switchboard coverage. Assisted with the annual golf outing planning.

TMP Directional Marketing formerly Directory Specialists, Inc. www.tmpdm.com Fort Wayne

May 1989 to March 1991 Receptionist promoted to Assistant Account Executive

Directory Specialists was a yellow page advertising company. The customers consisted of

Sewing Machines, Murray Lawn Mowers, Dominos Pizza, and North American Van Lines.

This company has evolved over the last 15+ years. Began as the receptionist and was

promoted to an assistant account executive on the Dominos Pizza team.

Contact this candidate