Customer Service

Connie Merritt **** Wandering Way

Ooltewah, TN. 37363

******@***.*** • Cell 423-***-****

Summary

Office Manager/Administrator with 20+ years experience planning and directing executive-level administrative affairs and support. Administrative support professional with more than 5 years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills.

Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively.

Areas of Expertise

Proficient in QuickBooks, MS office, excel, word processing, and contact management database. Accounts receivable and payable, payroll, general ledger, state and federal tax returns. Marketing, advertising, inventory, purchasing and bookkeeping. Skilled in all aspects of office admistration, organization of filing systems, use of electronic office equipment, handling multi-line phone system and data entry.

Experience

Courtyard Hotel 1/19/2008 to 8/15/09

Sales Manager and Event Coordinator

Account management and responsible for building corporate accounts, booking groups for weekend revenue and building business for the meeting room. Handle catering for group bookings and meeting room events.

Crye-Leike Realtors, Chattanooga, TN 2003 to 2007

Realtor

Met with prospective sellers, advised on pricing and staging, developed advertising strategy, hosted open houses and tours, and managed all transaction procedures. Introduced prospective buyers to the community and its neighborhoods, showed potential homes, counseled on bids and responses to counters, and managed purchase procedures. Developed personalized marketing campaigns. Negotiated final sale price, date of possession, and the appropriate lending institution for buyers. Grew and nurtured network of colleagues, former clients, and business associates. Wrote residential leases. Secured strong client base resulting in a consistent and growing referral business. Worked with Relocation companies in property management of vacant properties.

Realty Center Better Homes & Gardens, Hixson, TN 1994 to 2003

Realtor

Coldwell Banker, Chattanooga, TN 1993 to 1994

Realtor

TV Rental Distribution Co. Inc., DBA Collotype, Chattanooga, TN 1987 to 1993

Office Manager / CFO

Organized, produced, and filed daily and quarterly production reports. Managed personnel functions for 30 employees and 8 store locations. Supervised Store Managers and Account Managers. Accounts payable and receivable, payroll, general ledger, state and federal returns, company advertising, inventory. ADI studies and negotiations of commercial leases for new store openings.

Automotive, Chattanooga, TN.

General Experience

Fifteen years combined experience in the automobile industry include: Title Clerk, Body Shop Assistant,

Warranty Claims Advisor, Service Advisor, Service Manager, and Body Shop Co-Owner.

Healthcare, Chattanooga, TN.

General

Three years experience in Medical and Insurance billing. X-ray technician.

Education

Meadowdale High School, Dayton, Ohio 1973

H.S. Diploma, Business Administration

C. Omar Business School, Dayton, Ohio 1975

Certificate, Accounting

Additional Skills

Bank Statement Reconciliations, Cash Management, Customer Relationship Management, Data Entry/

Receipts/Invoices/Purchases, Payroll Administration,10-Key Calculator, Business Correspondence, Special

Events and Project Management, Managing E-mail, Multi-task/Detail Orientation, Word Processing/

Document Presentations.

Training

Buyer Brokerage, 1995

Relocation and Referrals, 1995

Agency Law, 1995

Fair Housing, 1996

Pricing Properties, 1997

Property Management, 2000

ABR (Buyers Representative), 2000

Honors

Rookie of the Year Award, 1994

Best of Show National Award Winner, 1996

Mentor Award, 1997

Company Team Spirit Award, 1999

Circle of Excellence , 2001

Volunteer

Make A Wish Foundation

Girl Scouts of America

Community Kitchen

VFW

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