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Customer Service Administrative Assistant

Richmond, VA, 23234
August 30, 2012

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**** ******* **** ********, ** 23234


Seeking a position as a warehouse associate with a growing organization where my experience will be further developed and utilized.


Two years of experience in a large distribution plant with proven abilities to quickly learn new processes, technologies and machinery, as evidenced by previous transition from shipping clerk/order picker to material handler of a sophisticated distribution center. Trained and certified as a forklift operator. Team player backed by excellent interpersonal and communication skills, both written and oral.


- Package Labeling

- Order Picker & Packer

- Material Handler

- Shipping & Receiving

- RF Scanning Operations

- Machinery & Equipment Operator

- Inventory Operations

- Computer Literate

- Stocking

- UPS & FedEx System Operations


- Forklift Certified


Cashier/Sales Associate, Kmart, Richmond, VA, 11/2010- 02/2012

Operated a cash register while ringing up customers in timely manner and guaranteeing high level of customer service. Observe customer traffic and calls for additional service as needed. Assist and answer customers’ questions regarding store merchandise, department information and pricing to customers in person and via telephone while offering additional product and services. Assist in processing payments. Help drive sales goals and achieve monthly quota figures. Maintain positive attitude to make customer's shopping experiences memorable and pleasant.

Seasonal Customer Service Representative, J.C. Penney Call Center, Midlothian, VA, 10/2008-12/2008

Handled and processed incoming orders, provided excellent customer service for orders being placed, answered customer inquiries, solved problems, and provided new product information. Directed calls to appropriate individuals and departments. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Customer Service Technician, Flextronics RTS Corporation, Mechanicsville, VA, 07/2007- 04/2008

Provided high levels of technical support, handled a variety of customer inquiries, complaints, billing questions and payment services. Programmed, troubleshoot and test wireless devices. Instructed and provided information to customers on proper use of wireless devices. Details of shipments, inventory and billing information are accurately documented.

Retail Store Greeter, Adecco Technical Services, Newport News, VA, 05/2006- 05/2007

Greeted customers courteously, assisted customers with billing payment services, inventory, keeping the department presentable and stocked with the appropriate merchandise and products. Operated cash register to itemize and total customer purchases, collect payments and make change for cash transactions.

Dishwasher, Chili's Grill & Bar, Hampton, VA, 10/2005- 05/2006

Cleaned and set-up the dish-washing area; checked the temperature and soap dispensing levels, operated the dish washing machine to clean dishes, silverware, cups, glasses, and pans. Prepared and serviced area for proper sanitation condition. Properly swept floors, mopped floors and disposed of all trash to the correct area.

AAFES Dan Daniel Distribution Center

Material Handler/Forklift Operator, Newport News, VA, 03/2004- 04/2005

Prepared and processed a variety of shipments; picked and packed a variety of merchandise and placed correct shipping labels on packed items. Documented merchandise received into the warehouse. Operated forklift, moved pallets, staged and stored freight. Loaded and unloaded trucks, performed cycle count, and utilized the computer to track shipments.

Order Filler/Shipping Clerk, Newport News, VA, 03/2003- 12/2003

Accurately pulled order using a picking slip and packaged merchandise and products for shipping, prepared mailing labels, and tracked shipments. Documented merchandise received into the warehouse and report inventory levels to supervisor.


Bryant & Stratton College- Online Education, Orchard Park, NY

Associate of Applied Science, Medical Administrative Assistant

Graduated: June 2011

GPA: 3.28/4.0

Second major: Bachelor of Science, Health Services Administration

Graduation: December 2014

Current GPA: 2.8/4.0


Available upon request

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