Quality Assurance Manager

JASON MORMANDO, M.B.A.

ORGANIZATIONAL LEADERSHIP

*** ½ City Park Ave.

Columbus, OH 43206

Phone: 912-***-****

il08ke@r.postjobfree.com

http://www.linkedin.com/in/jasonmormandomba

PROFESSIONAL PROFILE

Operations Management

Strategic & Tactical Planning

Team Building & Leadership

Creative Problem Solving

Business Analysis

Business Development

Process Improvement

Budgeting & Finance

Inventory & Ordering

Training & Development

SP&M

Microsoft Office Adept

* Skilled management professional with years of progressive growth and advancement and a verifiable record of accomplishment that includes enhanced operations and project leadership roles, improved productivity, and increased revenues and profits while serving in multifaceted operations, finance, and hospitality positions.

* Demonstrated achievement developing and executing customer-oriented projects, organizing resources, and streamlining operating processes and systems. Outstanding troubleshooting skills with proven ability to pinpoint problems, provide creative solutions, and follow through to resolution.

* Solid leadership ability with a proven capacity for supervising other skilled workers and staff members to meet objectives in fast-paced, professional environments. Possess broad-based management skills with strong planning, communication, organizational, and decision-making skills.

PROFESSIONAL EXPERIENCE

FRANKLIN UNIVERSITY / FRIENDS OF THE COLUMBUS ZOO / FRIENDS OF ALUM CREEK / 2009-PRESENT

COLUMBUS YOUNG PROFESSIONALS / COLUMBUS MBA CLUB, COLUMBUS, OH

UNDERGRADUATE – GRADUATE ACADEMIC & CAREER COACH / SOCIAL CHAIR / VOLUNTEER

Provide coaching and support for upcoming community leaders, collaborate and facilitate volunteer

involvement for Friends of the Columbus Zoo, Friends of Alum Creek, Columbus Young Professionals

and Columbus MBA Club.

MASTER OF BUSINESS ADMINISTRATION CANDIDATE, FRANKLIN UNIVERSITY, COLUMBUS, OH 2008-2009

MBA WITH ORGANIZATIONAL LEADERSHIP CONCENTRATION FULL-TIME STUDENT

Emphasis upon strategy, change management, project leadership and succession planning, 3.79 GPA

Elected team leader on keystone projects resulting in best-in-class grades.

SWEETLEAF SMOKERY AND EATERY & SAPPHIRE GRILL, SAVANNAH, GA 2002-2007

Operations Manager / Assistant General Manager

Optimized restaurant profits by controlling P&L, supply chain, production and labor; increased sales via aggressive marketing, improved customer relations management, exacting quality assurance, speed of service, and food preparation to specifications in the back of the house. Supervised execution of all project management, event planning, operations and quality assurance standards. Provided ongoing training and professional development to all managers and employees (40+) through feedback and follow-up.

Key Contributions & Results:

Increased monthly earnings by 7%-10% by rearranging hours of operation and scheduling procedures; streamlined standard operating procedures to realize cost savings and productivity improvements.

Exhibited the leadership and determination to manage a business that operated seven days a week; facilitated all inventory, event planning, project coordination, financials and recruiting/staffing as needed.

Developed once-a-month sandwich stand into a projected $2M/yr brick and mortar restaurant realizing partner returns of over 1000%, including annual salaries, of original investments in only five years of operation.

JASON MORMANDO, M.B.A. – PAGE TWO

Phone: 912-***-****

il08ke@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SAVANNAH CAST STONE, LLC, Savannah, GA 2006

Operations Manager

Complete production, supply chain and inventory supervision as well as customer relationship management and after-the-sale follow up. Responsible for all P&L, logistics of delivery & vehicles, loss prevention, material procurement and vendor sourcing. Project management of warehouse operations, multiple site locations & teams.

Key Contributions & Results:

Decreased payroll costs by 15% by combining two positions into one; developed and executed a new approach to operations that focused on enhancing productivity and efficiency at all levels of the organization.

Increased production times by designing and implementing innovative process improvement procedures via casting and delivery processes, resulting in a smoother, more efficient operation.

NEW YORK LIFE / MORGAN STANLEY, Savannah, GA 2004-2005

Agent / Financial Advisor

Devised and implemented business development strategies to attract and acquire new clients for both New York Life and Morgan Stanley. Analyzed clients’ financial needs, goals, sensitivity to risk, investment horizon and provided recommendations regarding the advantages and disadvantages of different investment strategies. Created, implemented and continually reviewed a plan that included strategies designed to help clients pursue their long-term goals, acting as the steward of the client’s assets to achieve satisfaction and loyalty through excellent service. Cultivated relationships with CEO’s, HR Directors and business owners of small to large corporations to conduct in-depth needs analyses, determine appropriate products and provide personalized service.

Key Contributions & Results:

Exceeded client acquisition targets by quickly mastering face-to-face appointment setting and contract closing; recognized for ability to quickly develop a rapport with clients, leading to immediate sales opportunities.

Applied strong interpersonal and communication capabilities in working with a wide range of internal and external clients to gain valuable insight, avoid potential problems, and properly service client accounts.

BELL EQUIPMENT, NORTH AMERICA 2000

SUMMER INTERNSHIP, OPERATIONS & INVENTORY MANAGEMENT FOCUS

Managed complete inventory restructuring of all parts for feller-bunching and forest revitalization equipment.

UNITED STATES ARMY (Specialist, E-4P) 1991-1993

BLACKHAWK HELICOPTER CREWCHIEF / SQUAD LEADER & LIFEGUARD

Advanced from AVUM level mechanic to Crewchief accountable for all aspects of helicopter operations and maintenance. Promoted to squad leader responsible for team of 10-12 crewchiefs and their performance. Recurring summer lifeguard at Officer’s Club providing safety assurance and swimming lessons to families of aviation officers.

ACADEMIC BACKGROUND & PROFICIENCIES

* MBA, Organizational Leadership (2009) FRANKLIN UNIVERSITY – Columbus, OH

* BA, English Major, Philosophy Minor (2003) GEORGIA SOUTHERN UNIVERSITY – Statesboro, GA

* Microsoft Office Proficiencies : Word, Outlook, Power Point, Excel, Access, Project &Visio

* Study Abroad Program in Italy, Student Cultural Liaison & Leader for Il Sasso (2003)

Studied Italian Political Science and Art History with classes in Milan, Rome, Florence, Venice, Naples and

curriculum locations from Italian Alps through Calabria. Acted as group leader and translator for tours of

museums and relevant educational geographic travels for upwards of 25 undergraduate students.

* USATF Certified 26.2m Marathon Finisher – Going the distance… goal set, goal met

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