Customer Service Medical Billing
Resume:
Sharla Kramer
Pella, IA ***19
************@*****.***
OBJECTIVE: To obtain a full-time position in a business allowing me to utilize my
communication, teamwork, and problem solving skills.
EDUCATION:
Bachelor of Arts May 2007
Iowa State University Ames, Iowa
Major: Psychology Minors: Business/Sociology
WORK EXPERIENCE:
Account Manager/Team Lead/Analyst July 2008-January 2010
Health Systems International West Des Moines, Iowa
· Maintain high level of customer service, organization, and deal with issues in a timely manor
· Train new employees on medical billing processes and procedures
· Supervise three teams of analysts, and manage their accounts
· Correspond daily with customers regarding issues and questions on bills throughout billing process via email and phone
· Continually update medical billing practices as rules and regulations in the field change, and adapting process accordingly
· Keep team up-to-date on new rules and procedures in billing process
· Addressed all employee issues with supervisor and employee(s)
· Answer analysts' and customers’ questions and solve problems using a variety of tools and skills
· Process medical bills using computer software program
Lab Support Tech October 2007-July 2008
Iowa Heath Des Moines, Iowa
· Receive specimens into lab from hospital floors, and clinics
· Answer phone calls from floors and clinics regarding specimen issues and specimen collection questions
· Input patient insurance, diagnosis, and personal information into computer data base
· Order tests for processing, and distribute to correct area of the lab
· Other miscellaneous office duties
Collector May 2007-September 2007
Wells Fargo Financial Urbandale, Iowa
· Contact customers concerning delinquent accounts
· Explain and resolve issues about account information
· Use multiple software programs to update customer information
· Collected payment arrangements from customers
Clerk/Decorator August 2000-May 2007
Vander Ploeg Bakery Pella, Iowa
· Train, and oversee part-time employees
· Prepare work schedules for part-time employees
· Deliver goods to businesses around town
· Help customers by taking orders, answering phone calls
· Clean front portion of bakery before closing
· Assist during school breaks
· Adapt a flexible schedule and filled in for co-workers as needed
· Decorate cookies
· Manage inventory of cookies and decorating supplies
COMPUTER SKILLS: Operating Systems: Windows XP, Windows Vista
Software: Microsoft Word, Power Point, Excel
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