Project Manager/Network Engineer

Christian M. Iacobucci

** ***** ******, ********, ** 02360

508-***-**** (home)

Summary of Qualifications:

Self-motivated, results oriented telecom/data technician with 20 years experience in the Telecommunications and data Industry. Proven ability to leverage and apply technical knowledge and skills rapidly in a fast paced environment. Demonstrated capability to successfully manage project timelines, milestones and deliverables. Ability to identify strategic opportunities and solutions for external customers. Eager to adapt, adjust and apply any and all new products and or procedures regarding the business model.

Expert and Highly Skilled System and Application Knowledge

• Nortel Option 11c through 81c • Nortel Contact Center 6.0

• Nortel Call Pilot – all revisions • Nortel CS100e and Succession

• Nortel Symposium and Symposium Express call center applications. • Microsoft Windows 2000, XP and Vista

• All voice and data cabling and infrastructure • Basic Networking

Other System and Application Knowledge

• Norstar key systems and Nortel BCM • Innovations voice mail system

• Shortel Systems • Avaya System

• Cisco call manager • Extensive VOIP experience

• Currently training Avaya Aurora products • Extensive cutover experience between Nortel and Cisco systems

Experience Highlights:

Shard Technologies 1998-present

Shared Technologies 1998 – present

Troubleshooting and maintaining various voice and data equipment including software upgrades, hardware repair and install. Apply the latest VOIP and call center applications to high level customers. Select proper components, build and repair servers for business environmental needs. Provide basic desktop service to the end user by diagnosing pc and network issues based on the current applications.

• Researching and installing necessary hot fixes for various applications.

• Participate in workgroup environments and offer input to reach common solution.

Install and Service Technician Williams LLC 1994 – 1998

• Site preparation, installation and programming of new systems and or upgrades.

• Manage and maintain database integrity through storage and software security.

• Develop necessary solutions to meet customer on site needs.

• Proactively manage growing systems and offer knowledge based input.

• Organize and execute interoffice relocations of 100+ people. Assist on floor design.

• Anticipate future growth and assess any future space and equipment needs.

• Very strong communication skills and a flexible cooperative attitude.

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