Customer Service Sales

BARBARA ZVER, C.P.I.M.

*** *. ***** ****., **** Ridge, IL 60068 773-***-**** ***********@*****.***

CAREER SUMMARY

Supply chain management professional with experience in consumer packaged goods in manufacturing. Knowledgeable in demand planning with the drive to get the job done. Expert in demand planning, capacity planning, inventory management and purchasing.

PROFESSIONAL EXPERIENCE

Demand Planning Manager

R.S. Owens & Company 2005-Present

Manufacturer of Entertainment Awards

Maintain the blended sales and production forecasts.

Developed the factory schedule.

Outsourcing business units resulting in additional profits for the company.

Facilitate monthly Sales & Operations meetings.

Statistically generate and collaborative input to forecasts based on client trends.

Develop and monitor sales forecast on a monthly, seasonal and yearly basis.

Perform trend analysis to report variances between forecast and actual sales.

Communicate the forecast plan to all departments for actionable issues

Determine optimal sourcing methods: outsourcing for cost cutting.

Develop planner/scheduler position that currently reports to me.

Product Planner

Wilson Sporting Goods 1990-2005

Global Manufacturer of Sporting Goods

Responsible for end-to-end supply chain for specific product groups: golf balls, gloves and bags.

Monthly S&OP meeting responsibilities.

Purchasing from forecast: Finished goods and raw material.

Assessed customer needs for Point of Sales (POS), out of stock, discontinued items.

Make vs. buy analysis.

Shipment scheduling.

Partnered with vendors to ensure development of all aspects of new products.

Provided rolling forecasts to our vendors so they could buy raw materials and reserve production space.

Worked with Customer Service on our large accounts, to insure correct in-stock levels at store level, such as Wal-Mart, Target, and Things Remembered.

Placed and expedited purchase orders.

Input into new product design and packaging design.

EDUCATION

Bachelor of Science. Major: Marketing and Management.

DePaul University, Chicago, IL

CERTIFICATIONS

APICS: C.P.I.M.

ISO 9001:2008, Quality Management System, Lead Auditor

CONTINUING EDUCATION

ISO Lead Auditor Training Sept 2009

Judge APCIS-Chicago Student Case Competition, 2010, 2011

Panelist: Women in Operations, Northeastern University, Feb 2012

Attend seminars in the Operations area on a regular basis.

TECHNOLOGY

AS400, Excel, MS Office, Cognos: Query, Forecast Wizard (John Galt)

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INITIATIVES:

Conducted first product forecast down to the SKU level at Wilson and RS Owens. Since that time, we have implemented an on-line forecast system with my ideas.

Suggested that we re-package our crestable gloves in such way at our vendors that it saved us time in our embroidery room.

With help from the MIS Department, taking the routine, redundant things of everyday work and make something that can be automated. Drafting reports that have gained division wide appeal.

Started and completed my APICS: C.P.I.M. within 6 months, while most students take 2 or more years to complete.

Instituted monthly sales verses actual forecast gap analysis.

Worked with Customer Service to develop product technical sheets for embroidery purposes.

Working with MIS in giving input in the current Wilson forecast system specifications.

Initiated new forecast process within R.S. Owens.

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