Dispatch/customer service/retail manager

*** ****** *****, ************, **. ***** 678-***-****; 678-***-****)

Donald G. Portwood

Objective

Experienced, successful and motivated professional with intellect and knowledge interested in learning more about your company operations and the possibilities of joining an organization that will fully use demonstrated abilities and skills for maximum effectiveness. In quest of career that necessitates positive leadership, creative thinking and disciplined effort. Seeking opportunity to prove self, aptitude and serve a solid company that can expand for years to come.

Experience 2005–2011 Dice Transport, Inc. Hiram, Ga.

Dispatcher / Broker

Responsible for dispatching and tracking loads/drivers

Finding daily loads for each truck at competitive market rates

Daily communicating with customers

Keeping up to date records of revenue for each truck and well as the fleet as a whole

Responsible for updating fuel cost for trucking Division

Experienced in working with variety of trucking software programs

2003–2005 Shoe Carnival Douglasville, GA

Store Manager

Manage Sales Staff

Consistently met sales goals within the store

Recruit, hire, train and supervise Sales Associates and administer routine evaluations

Full Payroll Accountability, Retail Marketing, Footwear and Apparel Merchandising

Inventory Preparation and Inventory Control

2001-2003 Blockbuster Video Austell,GA

Store Manager

Supervised store sales staff

Set weekly schedule for staff

Set long and short term goals for store and sales staff

Management of Daily Operations of the store

1999-2001 Gateway Computers Douglasville, GA

Assistant Store Manager

• Supervise the designated store sales staff

• Assist Store Manager with the management of the daily operation of the Retail Store

• Active member of the sales team

• Set short and long term goals for sales staff

• Maintained weekly one-on-one meetings with sales representatives

• Responsible for training the sales staff, customer service reps and computer technicians

• In charge of the Service Technical Center; and POP signage and display setup for show room floor

1993-1999 Sport Shoe Kennesaw,GA

Store Manager

• Manage Sales Staff

• Consistently met sales goals within the store

• Recruit, hire, train and supervise Sales Associates and administer routine evaluations

• Full Payroll Accountability, Retail Marketing, Footwear and Apparel Merchandising

• Inventory Preparation and Inventory Control

• Prepared weekly schedule for sales staff

Education 1989–1993 Paulding County High School Dallas, GA

College Prep Diploma

1993-1994 Southern Tech Marietta, GA

Interests/Activities Board of Directors New Georgia Youth Association, Youth Baseball Coach, AWANA Director for Macland Baptist Church.

Transferable Strengths

Summary

Strong Work Ethic; Excellent Problem Resolution skills; Leadership; Written and Verbal Communication Skills; Interpersonal Skills; adherence to fiscal responsibilities; and the ability to interact well with peers and all levels of management. Microsoft Word – Excel – Windows – Dr. Dispatch

Self motivated achiever with proven ability to plan and implement to execution. Accomplished professional with extensive experience in management, business and sales development, and customer service. Strong organizational and leadership skills. Key ingredients for success include integrity, energy, intensity, creativity, customer focus, and competence.

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