Administrative Assistant Customer Service

Maryann T. Frame

*******@***.***

SUMMARY:

• Creative, collaborative Administrative professional with over 15 years experience in office administration

• Dependable, thorough, and well-organized planner

• Successful track record in customer satisfaction and training

• Exercises exceptional judgment and works independently

• Excellent written / oral communication skills

• Proficient in MS Office Suite

KEY WORD SUMMARY

• HR Liaison

• New Hire Paperwork • Receptionist Duties

• Invoices • Inventory

• Customer Service

PROFESSIONAL EXPERIENCE:

Wells Fargo Bank, Philadelphia, PA 2002 – 2011

Executive Administrative Assistant to Senior Director of Personal Trust Wealth Management Division

• Organized Meeting Scheduler (Outlook) for 7 managers

• Maintained corporate and personal calendars (Outlook) for 7 direct report managers

• Monitored vacation time for staff of 42

• Prepared correspondence utilizing MS Office

• Maintained and replenished inventories

• Reviewed and tracked 100’s of manager’s emails, via Lotus Notes, Outlook monthly

• Worked with 42 employees on vacation requests, new hire paperwork, and training

• Prepared weekly and monthly pipeline sales reports via Excel

• Outstandingly greeted and assisted over 200 clients

• Orchestrated and managed over 30 events

• Ensured all logistical requirements were met, set up accommodations for 150 participants

• Reduced and controlled administrative costs by performing budget variances

• Saved company 50% or $25,000. Ordering of Office Supplies – Resulting in savings

• Tracked over 100 internal and external invoices consistently resulting in timely payment by or before deadline

PNC BANK, Philadelphia, PA 1986- 2001

Administrative Assistant II – Security, Human Resources, Operations

• Organized and maintained weekly calendar. Liaised with HR / Benefits department

• Meeting Scheduling Coordinator

• Performed budget variances resulting in bringing department under budget by 16%

• Prepared daily, weekly and monthly reports using Microsoft Word & Excel

• Human Resources Liaison for department; new hire paperwork, timesheets, vacation

• Planned events both internally and externally for 150+ employees and/or clients

• Backup Receptionist duties; greeting clients, employees, conference room setup

• Assisting on Bank frauds and robberies

Education: Delaware County Community College – Medical

Terminology and Medical Assistant Program

Media, PA

Community Member of the “Philadelphia Reads” Program

Involvement: Volunteer – Children’s Hospital of Philadelphia

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