Manager Store
Resume:
Paul Jean-Baptiste
Staten Island,NY10310
718-***-****/Cell 347-***-****
****************@*******.*** Objective
Challenging professional position were my skills, and abilities in managing can be properly utilized and contribute to the public as well as private corporation
Work Experience
05/2006-05/08-Men’s Warehouse
Assistant Manager
Making customers happy by providing outstanding service. This includes:
Building long-term, quality relationships with clientele.
Striving to understand customers' wardrobe needs.
Raising customers' awareness to their current and future wardrobe needs and then filling those needs.
Showing customers ways to maximize their purchases by selecting garments that can be worn in a combination of ways.
Fulfilling customers' needs respectfully -- not pressuring customers into purchasing garments which do not meet their current and future wardrobe needs.
Working closely with other Store Team Members to provide a high degree of attentive, professional service.
Following up on all customer needs and requests.
Achieving excellent sales volume by building a personal clientele base. This is done by:
Providing exceptional customer service, as outlined above.
Employing our proven sales training techniques.
Understanding the features and benefits of our clothing.
Embracing a team approach to taking care of customers
Being open to suggestions for improvement
Contributing to our high-quality and team-oriented work environment by:
Working closely and enthusiastically with members of your Store Team, which includes Management.
Helping Team Members whenever possible.
10/2004 –05/2006-Walgreen’s Drugs
Executive Assistant Manager
As a Store Executive Assistant Manager my duties include the operation of the store, as follow: Scheduling ordering, Promote and hire crew, oversee the pharmacy (Rx) and the Team leader in the pharmacy. Conduct wage review with all employees including my Assistant.
Meet monthly with Store Manager and Field Managers to brainstorm and determine effective ways to control shrink and control margin. Meet weekly with store management staff to control an inventory of 2.3 million Train new employees through extensive training process... Average weekly sales 210k; also control Plano gram, Price changes and Price discrepancy report. Maintain store appearance; control all management controllable. Lead others and work effectively with store crews. Supervise, assign and direct activities of the store crew. Submitted weekly and monthly status reports on enrollment and store activities. Meet monthly with program District Managers and other staff members to brainstorm and determine effective remediation techniques
Store Manager
10/2001 -10/2004Present Duane Reade, New-York, NY
As a store Manager my duties include the entire operation of the store, as follow: Scheduling ordering, Promote and hire crew, oversee the pharmacy (Rx) and the Team leader in the pharmacy. Conduct wage review with all employees including my Assistant. Meet monthly with District Manager and Field Managers to brainstorm and determine effective ways to control shrink and control margin. Meet weekly with store management staff to control an inventory of 945K. Train new employees through extensive training process. Run a bi-weekly newspaper to promote a positive store image with employees. Average weekly sales 85k; also control Plano gram, Price changes and Price discrepancy report. Maintain store appearance; control all management controllable. Lead others and work effectively with store crews. Supervise, assign and direct activities of the store crew. Submitted weekly and monthly status reports on enrollment and store activities. Met monthly with program District Managers and other staff members to brainstorm and determine effective remediation techniques
Owner:
10/1989 - Present Staten Island Shoe Supplies, Staten Island, NY
Directed and coordinate managerial personnel involve in operating store Provide shoe supplies services to wholesales and retail companies with the five boroughs. Manage a small private business were retail and major companies place order for shoe accessories. Keep records of invoices, sorted and arranged distribution, deliveries and received items via Faxes or e-mails Expedited communication between upper level management and general personnel Respond to e-mail/ faxes requests from companies and local customers Negotiate with vendors to enter into contacts for merchandise determine allocations to store managers Accounts receivable, process invoices for customers when placing orders, billing and account information. Maintain inventory control; organize various files through computer using Quick Books. Assisted over 200- stores by keeping records of files.
Store Manager
4/1998 - 9/2001 CVS Pharmacy, Staten Island, New-York
As a store Manager my duties include the entire operation of the store, as follow: Scheduling ordering, Promote and hire crew, oversee the pharmacy (Rx) and the Team leader in the pharmacy. Conduct wage review with all employees including my Assistant. Meet monthly with District Manager and Field Managers to brainstorm and determine effective ways to control shrink and control margin. Meet weekly with store management staff to control an inventory of 835K. Train new employees through extensive training process. Run a bi-weekly newspaper to promote a positive store image with employees. Average weekly sales 85k; also control Plano gram, Price changes and Price discrepancy report. Maintain store appearance; control all management controllable. Lead others and work effectively with store crews. Supervise, assign and direct activities of the store crew. Submitted weekly and monthly status reports on enrollment and store activities. Met monthly with program District Managers and other staff members to brainstorm and determine effective remediation techniques
Store Manager
10/1985 - 12/1989 McDonald's Corp, Fairfax, Virginia
I have managed anywhere between 2.5 million per year and 4 million per year operation. My staff consist of 100-150 personnel and 10-15 management personnel Inspected premises of assigned area store to ensure that adequate security existed and complied with safety and environment codes and ordinance. Reviewed operational records and reports of store assistant manager and crew Investigated customers’ complaints. Updated ordering system, established new accounts and trained new employees. Supervised and directs staff in their daily activities. Operated switchboard, checked and marked stock as it arrived. Monitored all employees’ timesheets. Communicated with Managers in different store pertaining to availability of stocks. Controlled and regulated all incoming inventory
1st Assistant Manager
8/1976 - 8/1985 Twenty-First Century McDonald’s, Queens, New-York
Responsible to aid the store manager in planning, organizing and managing of the entire restaurant and staff. Provided fast courteous service to customer. Adhered to food service regulation and assisted Mangers in closing procedures Assisted customers with correct pricing of sales and non-sales merchandise Logged inventory, shipping and received, set up distributions of monies for bank transaction Dealt with customer complaints, took orders for delivery. Sorted and arranged distribution of store products operated switchboard, checked and marked stock as it arrived. Performed Light stock work and cleaning Suggested new products that helped increase store revenue. Communicated with managers in different units. Maintained inventory and checked under stocked
Education
6/1981City College of New-York, Harlem, New-York
Some College Coursework Completed
Diploma
Major in Computer Science, Graduated withal Regent Diploma
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