Chrysler Experience, Ford Experience, GM Intern
Resume:
ANGELA BOYD
Detroit, MI *****
Phone: 313-***-****
***********@*****.***
SUMMARY
Enthusiastic and talented professional skilled in the areas of Event Coordinating, Customer Service and HR Recruiting; with experience in Scheduling/Office Management; seeks opportunities and challenges in order to continuously foster development. Known for delivering solutions, utilizing strong communication skills, creativity and excellent customer service.
Recognized as a Strategic Thinker and Problem-Solver among peers and employers
Strong Negotiator with Highly Developed Interpersonal Skills
Dedicated Employee who Delivers Extraordinary Results
COUNCILMAN JAMES TATE, CITY OF DETROIT February 2011- present
Legislative Aide
Detroit, MI
Assist Chief of Staff with various duties and assignments. Facilitate weekly meetings with the Councilman to review his schedule. WriteTestimonial Resolutions, letters and memorandums as needed. Research organizations and events so that the Councilman is prepared for speaking engagements.
Manage daily schedule for the Councilman.
Manage day to day operations of the office.
Prepare travel arrangements.
Document in excel speaking engagements.
Provide the Councilman with a daily agenda.
Attend community events, fundraisers, and conferences on behalf of the office.
Answer constituent phone calls, assist constituents.
Assist Policy with budget hearings and attend budget sessions.
Handle confidential documents and legal documents daily.
Research policy issues, legisation, and ordinances.
Coordinate with the Mayor’s office staff meetings, media events, and constituent issues.
Research information daily.
CHRYSLER FINANCIAL
Customer Service Representative; High Risk Collections
Troy, MI
August 2001 – February 2010
Provided excellent customer service to Chrysler clients in a call center environment via collections and liquidation
of high risk accounts, managed accounts 31-90 days past due, reconciled contracts, handled customer complaints and concerns and procured repossessions/voluntary surrenders, loss prevention and risk analysis.
Managed 125 accounts daily, representing a combined sales revenue totaling over $10 million.
Resolved problem accounts with a history of nonpayment and potential litigation.
Established relationships with high risk Chrysler clients, preventing loss of $9,000 per client, resulting in company profit.
Recognized as a model employee by management, often trained new employees in side-by-side training.
Utilized skip tracing tools to locate hard to reach customers.
Consistently met short and long term departmental goals and company strategic goals, resulting in our call center being the #1 call center for 2 consecutive years, and a top performing call center.
Angela Boyd page 2 of 3
Customer Service Representative; Low Risk Collections
Provided quality customer service to Chrysler clients in a call center environment via addressing complaints, collections, problem-solving, making payment arrangements, data entry, and securing delinquent accounts.
Called accounts daily on a computer dialer system.
Made payment arrangements with customers on accounts 1-30 days past due.
Collected fact finding information from customer to assess account.
Analyzed payment history, delinquency frequency on account and financing percentage to determine overall status of account.
Met short term departmental goals and objectives.
MSX INTERNATIONAL/FORD MOTOR COMPANY
Recruiting Specialist
Dearborn, MI
Managed HR activities to ensure consistent application of HR policies and processes. Provided HR counsel and expertise to assigned staff and management.
November 1999 – July 2001
Managed recruiting activities to ensure consistent application of HR policies and processes; daily use of
PeopleSoft system.
Negotiated new hire salaries, bonuses and other negotiable benefits.
Developed relationships with managers and employees within manufacturing and purchasing organizations.
Streamlined recruiting process, resulting in a 15% faster placement of new hires.
Developed interview schedules, extended offers and finalized offers with managers.
Interacted with candidates and hiring organizations to give best-in-class satisfaction.
Worked with Hiring Managers to identify top candidates to fill open requisitions.
Attended recruiting fairs and sorted resumes.
Handled confidential documents .
Events Coordinator
Coordinated Executive Leadership conferences, departmental diversity initiatives and campus recruiting events.
Managed advertisement approval and placement within professional magazines, brochures, and print advertising with graphic design firm.
Selected, negotiated and executed approval for recruiting apparel and promotional items with a budget of over $1 million, for more than 40 campus recruiting teams.
Coordinated ride and drives and vehicle displays for leadership conferences.
Planned weekend event for the LEAD program, a program that sponsored 30 minority high school students,
Internships
Legislative Intern, Michigan Senate 4th District, September1997-December 1997
Researched House bills for Senator.
Assisted constituents with their requests.
Assisted with event planning.
Coordinated meetings and events.
Human Resources Division, General Motors-Manufacturing Engineering Personnel Department , June1995-August 1995
Attended recruiting activities
Filed resumes and other paperwork
Developed interview schedules, and a new filing system.
Interacted with candidates and hiring department heads.
Prepared presentation of internship experience and gave presentation in front of HR Managers.
Angela Boyd page 3 of 3
Volunteer Work
Friends School in Detroit, Development Volunteer, September 2010-present.
Assist School development department with fundraising activities.
Make phone calls to donors and parents.
Organize meetings and events.
Facilitate meetings.
Coordinate fundraisers.
Data entry of donor information.
Education
MICHIGAN STATE UNIVERSITY
Bachelor of Science, Public Resource Management
East Lansing, Michigan
Accomplishments
Received Excellence Award given by management for providing excellent customer service, May 2007
Received Corporate Cheers Award from peers and management for exceeding monthly goal achievement by
20%, August 2005
Received Corporate Cheers Award from Director of Customer Service for participating on the Diversity
Committee, March 2003
Skills
Scheduling
Research
Event Coordinating
Negotiating
Recruiting
Public Speaking
Purchasing
Data entry, typing
Fundraising
Microsoft Office 2007
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