Business Process Consulting, Technology, Insurance, Healthcare Payer

MARCANTHONY SALVATINI, PMP - Operations & Technology Executive • Consulting & Project Management • Process Architect • BPM• BPO • Sales • SME in all Insurance Products (P&C, Life, Annuities, A&H, Reinsurance, and Healthcare)

90 West Rich Street • Columbus, OH 43215

Tel 847-***-**** • **********@***.***

Accomplished Senior Operations and Technology Executive with expertise in Insurance technology, operations management, merger integrations, project management and Private Sector and Federal Government business development.

Possess an organizational intuitiveness and laser focus on the critical validity of strategic planning and developing solutions that consistently surpasses company and client expectations. A Big-picture collaborator. Demonstrated expertise in the full insurance value chain including: (P&C-Commercial & Personal, L/H, Annuities/Pensions); merger integrations, project and program management, Sales, and BP/ITO. A leader in Change Management, responsible for technology and culture change initiatives and able to foster team empowerment and accountability in a global delivery model, which resulted in dramatic leaps in productivity, profits, and customer satisfaction.

• Sophisticated operations management skillset providing the technological and ideological foundation for aggressive solutions to today’s complex global business demands. Effective utilizing technology to leverage business processes to achieve business strategy.

• Tactical leadership prowess with the ability to build enlightened and focused teams in globally; ready to function.

• A creative problem-solver who envisions smart solutions and executes with importance across the organization.

• Uncompromising integrity and work ethic.

• Successful in expanding footprint for existing clients in the Insurance and Financial Services space through new operating architectures and technologies both internally and on a Global basis

• Current on new technology and platform market offerings on a global basis for all functions within the value chain including TPA’s, Claims administrators, MGU’s and insurance companies, and the interfaces with carriers, HC Payers, and regulatory agencies.

Key Qualifications

Strategic Planning • Financial Planning • BPR • BPO • ITO • Sales • Claims & Policy Administration Technology (Custom and COTS) • Process Improvement, Reengineering and Transformation • Requirements Identification • Program & Project Management • Change Management • Operational Streamlining • Shared Services • Policy Development • Profit Improvement • Structuring Startup Operations • Executive Leadership • Management Consulting • Six Sigma • M&A Integration • Private & Public Sector Business Development • Solution Development • SAP • Project Management • Reinsurance • HC Payer Operations • Global Service Delivery Model • Cloud• Converged Infrastructure

Career Highlights

Hewlett Packard, Columbus, OH May 2011 – CurrentA provider of technology services, including solutions/architecture and application development and supporting technology hardware to support transformation of existing industries. The Leading Global Technology Company with 300,000 employees in 194 countries.

Technology Consulting Principal – Insurance and Financial Services

Leverage extensive knowledge, experience and expertise as an SME to develop technology solutions for the insurance vertical, including emerging technologies such as cloud and mobile; seek strategic US acquisitions; manage key-must grow accounts with a P&L of $150M. Develop new operating and transformational architectures for insurance firms to address current economic and global expansion issues utilizing new technologies, shared services, and modernization of existing value chain.

Key highlights

Managing the P&L for all HP’s technology engagements from Cloud to Transformation in 8 of 10 top US domiciled insurers and 23 insurance accounts overall.

Infosys Technologies, Lisle, IL September 2010 – April 2011A global service provider of technology, business, and BPO, including solutions/architecture development, and application development outsourcing, staff augmentation, and thought leadership with 200,000 employees and $7 BM sales Globally.

Principal & Client Account Executive– Insurance, Financial Services and Life Sciences

Leverage insurance and technology expertise as an SME to develop solutions for the insurance vertical; seek strategic US acquisitions; help drive expansion into the public sector, and manage key-must grow accounts with a P&L of $40M. Develop and implement new operating architectures for insurance firms to address current economic and global expansion issues utilizing new technologies, shared services, ITO, BPO, and modernization of existing value chain.

Key highlights

Expanded Infosys footprint in key accounts from $7 to $21M. Developed the future state Technology architecture, including how to transform and re-platform the core Policy and Claim administration systems for one of the top 10 US P&C insurers.

Numeric Technologies, Warrenville, IL January 2010 – September 2010A provider of SAP Gold Partner technology services, including solutions/architecture development, and application development outsourcing, with 800 employees and $40M sales.

Director of Sales– Insurance & Financial Services

Leverage extensive expertise in insurance and FS firms which have installed SAP as their financial and/or operational platforms to provide Numeric's SAP expertise in support of application capability extensions and support for existing initiatives on an global (on-site/off shore) ITO model.

Key highlights

Secured business relationships and sales with 2 of 6 SAP Insurance companies in the US.

Keane Inc., Boston, MA February 2006 – December 2009

A provider of professional services, including consulting, operational solutions/architecture development, and business process outsourcing, with 12,000 employees and $1B sales.

Senior Director – Insurance, HC Payer, and Financial Services Vertical - Private/Public Sectors

Leveraged extensive expertise in all facets of insurance and financial operations and technology to orchestrate business solutions for clients in the private and public sectors. Worked closely with key client stakeholders to gather requirements and deliver management consulting solutions, including business process reengineering, BPO, and ITO which best aligned with client’s strategic objectives. Subject matter expert on the Federal, state, and local government insurance markets; collaborated with Federal agency directors to develop solutions in response to existing and pending insurance regulation/legislation. Drove business development in the public sector by developing and submitting responses to governmental RFPs. Trained, mentored, and directed 25 professional staff members in executing and delivering robust client solutions.

Key highlights

• Established the corporation's insurance vertical, securing more than $10M in consulting revenue with new clients by leveraging extensive business development expertise within the insurance industry. Also developed BPO revenue of >$1 million/year, with a $40M P&L.

• Developed and implemented transformational operating architectures for 5 clients, resulting in reducing operating expenses 5-8% and increasing revenue 10+%.

• Expanded service offerings for existing insurance clients from solely ITO solutions to business transformation, business process reengineering/management, BPO and introduction of emerging technologies, resulting in a robust, comprehensive practice. Expanded vertical clients from 2 to 14.

• Transitioned solution expertise to the Public Sector, Federal Systems Business Development working within DOL, DOJ, VA, PBGC, and SEC. In-flight deal values as Insurance BD Lead of $260 M ($180 M- DOL; $50 M-PBGC; $30 M-DOJ).

• Created transformational operating architectures to support several clients' transformational business strategies. This included plan and project development across people, process, technology, sourcing strategy (BPO/ITO) and change management for Claims and Policy systems. (GuideWire, SAP, and off-shore developed platforms) Reduced clients operating costs 25%/annual on average: Client companies included Hanover Insurance, Hartford Insurance (Life), One Beacon Insurance, Liberty Mutual, Manulife, National Life of Vermont, State Farm, Countrywide, and American Family.

Sienna Limited, Bannockburn, IL February 2002 – February 2006

Boutique Professional services firm specializing in transformational business process redesign for clients in the financial services industry, and support to the re-insurance industry-foreign and domestic.

Vice President • Consultant

Consulted with clients in professional services and insurance industries to create custom business process reengineering, shared services and management solutions. Conducted reinsurance claim audits, analyzing financial experience to assess treaty experience and negotiating treaty commutations as required. Reviewed regulatory and compliance procedures for the clients of numerous professional services firms, ensuring alignment with Sarbanes-Oxley. This was a boutique company with a dozen specialized consultants, representing such clients as Zurich, AXA, American Re/Munich Re, Home Insurance, London Markets and Allstate.

Key highlights

• Directed the implementation of a reinsurance system for several international insurers, to assess treaty experience and pricing adequacy. Resulting in direct savings of ceded claims of $55 Million USD

• Created transformational operating architectures to support several clients’ transformational business strategies. This included plan and project development across people, process, technology, sourcing strategy and change management

• Developed new insurance client engagements at Zurich, American Re, and Home for BPR, Imaging & Workflow technology; new Claims Systems; Group Health

• P&L responsibility of $18M

Zurich North America, Schaumburg, IL January 1997 – February 2002

Z-NA is the Insurance and financial service sales and servicing division of the global insurer Zurich Financial Services, with 14,000 employees and $14B sales.

Senior Vice President, North American Operations

Managed all insurance operations and technology initiatives for the new Zurich North America entity, including rating, policy administration, customer call/care centers, human resources, third-party administration oversight/auditing, premium audits, directed business claims processing, and statistical entry. Spearheaded the development and execution of reengineering/quality control initiatives and corporate systems project management, ensuring alignment with corporate objectives. Administered a budget of more than $180M and oversaw 11 VP-level direct reports managing the activities of more than 3,000 employees in 64 locations and development centers across the United States.

Key highlights

• Architected and executed the merger of five separate insurance companies under one operating system to create Zurich North America; initiated new operating processes including imaging, automated workflow, intelligent decision-making, new single claim and product line - policy systems, metrics, data integration and activity-based cost analysis that saved $150M in operating expenses within one year of the announced merger.

• Successfully controlled costs and expenditures by developing and implementing the Shared Services operation and systems platform. Direct annual savings of $60 Million/yr in operating expenses

• Successfully implemented SAP installation on time and under budget .

• Developed Shared Services operation consisting of Agreements, Activity Based Costing, Reporting, Budgeting, Forecasting, etc. Resulted in reducing annual corporate expenses from 32% of revenue to 19%

• Developed Financial Forecasts for two multi-billion dollar merger integrations pre/post merger including financial and SOX compliance audits post merger. Achieved targeted results in both merger integrations.

• Architected a new claims technology and supporting processes resulting in a paperless environment in 2.5 years, saving 5 % of ULAE.

• Managed all Call Center processes and technology for Policyholder and Claims services.

Additional Experience

CNA Insurance Companies, Chicago, IL November 1977 – December 1996

Vice President, Operations and Systems,

The Insurance and financial services sales and servicing of the CNA Financial Services holding company with 14,000 employees and $12B sales.

• Designed, developed and implemented new technology and operating platforms for all enterprise wide Policy, Claim, AR, and Reinsurance Systems.

• Helped grow Revenue from $300 M to $2.5 B in 4 years, without corresponding increase in expense ratio.

• Managed all functions within the Insurance value chain for all lines of business (Life, A&H, Surety, Health, P&C, Specialty, Reinsurance)

• Developed and managed all TPA and MGA relationships and technology needs for CNA businesses.

Education • Professional Development

M.Ed., Pennsylvania State University, University Park, PA

B.A., Pennsylvania State University, University Park, PA

AAM, (Associate in Automation Management) - Insurance Institute of America

PMP, Villanova University

SPECIALIZATIONS

• Master of Re-Engineering – MIT–Sloan School; Hammer Institute

• Certification - Leadership Development – Northwestern University-Kellogg Graduate School of Business

• Member - Project Management Institute - Certified PMP

• Six Sigma – Black Belt

United States Army Veteran - Honorable Discharge

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