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Customer Service Administrative Assistant

Toronto, ON, m9v 3e3, Canada
August 24, 2012

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*-** ********* *****● Etobicoke, ON ● M9V 3E3

647-***-**** ●

Pursuing a position as a Sales Associate utilizing my experience and skills


• Experience in office administration and customer service

• Sound knowledge of office procedures and practices

• Effectively support staff activities by providing clerical support

• Works effectively independently as well as in a team environment

• Proficient with Microsoft Word, PowerPoint, Windows and able to type more than 50 WPM

• Follows instructions accurately and always stays focused on assigned tasks

• Works well under pressure, pays attention to detail and meets deadlines

• Committed to providing quality customer service to both internal and external customers

• Able to maintain professional and mature work environment-discrete and confidential


Customer Service

• Provided information to customers concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries

• Explained costs and types of services offered

• Communicated effectively with customers, coworkers and management to improve programs

• Adjusted the programs and activities after hearing complaints and concerns

• Spoke with the parents of children to explain the activities and safety precautions

• Tutored and supervised children from ages 6-13

• Interacted with students with disabilities and helped them with social skills and communication

• Excellent problem solving skills developed through handling complaints as they arose


• Photocopied, filed, prepared schedules, handled the mail and took notes at meetings

• Answered inquiries over the phone and provided general information

• Marked, typed and proofread correspondence such as schedules, exams and tests

• Excellent decision making skills learned through assisting management to create new services

• Assisted customers to sign books in and out

• Shelved and organized books in numerical and alphabetical order

• Assigned computers to students and made sure they were signed up properly

• Accurately entered and retrieved confidential customer information in database system

• Followed up on customer inquiries-researching and providing information

• Greeted visitors and announced their appointments

• Provided customers with accurate information regarding their accounts

• Surveyed business community for ideas on improving company practices

• Booked appointments for clients for necessary services

Page 2 ASHA MUSSE 647-***-****

Project Coordination

• Assisted mangers to create new ideas, programs and services to improve the community

• Worked in a team to successfully attract new business for community events

• Led children in their activities while following proper procedure with management

• Worked with an Assistant Camp Leader to supervise the children during activities

• Joined an interagency group to introduce new and exciting ways to develop fun and teamwork among the children

Sales and Marketing

• Contacted high volume of customers to inform them of products and services being offered

• Provided quality customer service to over 100+ customers daily

• Effectively dealt with customer complaints in a positive manner

• Provided clear and detailed information about the product to the customer

• Performed outbound calling to generate additional business

• Utilized rebuttals to overcome sales objections


Tele-Fundraising Specialist

Echo Marketing Solution- North York, ON 2007-2011

Administrative Assistant

Green Breeze- Etobicoke, ON 2006

General Office Assistant

Dr. Qaadri Constituency Office- Etobicoke, ON 2005

Call Centre Associate

Sun Seekers- Etobicoke, ON 2005

Camp Coordinator

Thiseltown Community Center - Etobicoke, ON 2004


Kumon - Etobicoke, ON 2004


Undergraduate Studies

York University- Toronto, ON 2006-Present

High School Diploma

Emery Collegiate Institute - Toronto, ON 2005

Showcase Award

Emery Collegiate Institute - Toronto, ON 2004

Reference Available Upon Request

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