Customer Service Management

Vanna Khoun

**** ******* **.

Jonesboro, Ga. ****8

PH 678-***-****

E-mail. ******@*****.***

Objective:

Excellent Business Professional with proven leadership and

organizational skills. Seeking an available opportunity in the organization where my management in sales, administrative and recruiting talents can be effectively utilized to improve Operations and contribute to company benefits.

Skills: MS Word, MS Excel, PowerPoint, Keyboarding, Spreadsheet

Experience:

2011-09/11 NCR(contractor)

Blockbuster Express call center representative

• Inbound call assisting and resolving customer issue with billing,

Dvd damage and out of services kiosk

• Provide effective and timely resolution and strive for one-call resolution of customer issue

• Strike a positive and cooperative tone with both customer and co-worker

• Demonstrates best judgment in the disbursement of adjustment and credits

2007-2010 Georgia Lottery Cooperation Airport Sale Representative

• Sell On-line and Instant lottery tickets to airport customer

• Maximize company goals by promoting all games to airport

patron

• Ticket validation and pay customer accordance to their winning amount as well as building a strong relationship to obtain customer loyalty

• Verify and collect appropriate I.D, issue claim form, claim form verification and processed check to winning customer

• Internal and external communication to management for customers claim wining prize amount of $10,000 or more for debt set off verification

2004-2007 Vantida & Maytag Coin Laundry

Owner operated and management

• Self marketing, advertising and promoting campaign to increase store revenue and production

• Lottery Retailer ---promote and sell lottery tickets to customer

• Inventory control, personal account and receivable

• Recruit and train new employee on product knowledge

1998-2004 Delta Air Lines Atlanta, GA

Ticketing and Gate agent Representative

• Resolved passenger ticketing problem

• Handled money transaction----cash, checks, credit cards

• Handled a variety facets of work associated with ticketing and making reservation for domestic and international passenger.

• Gate management: Ensure of passengers boarding and deplaning in a

timely manner.

• Record of 99% on time departure

• Proven capacity to approach problems creatively and effective

Education:

May, June, August, October, December, 2007

January, February 2008 Georgia Lottery Corporation Atlanta

Certificate Top Sale Associate

2001-2002 Advance Career Training Riverdale, GA

Certificate Business Office Administration

1998 Delta Corporate Training Atlanta, GA

Certificate Excellent Customer Service Preventative, Honor Roll travel passes,

Employee of the Month award

Contact this candidate