Project Manager Customer Service

KASIE HIMES

**** ***** **** **** ***, Utah ***** 1364 Garthwick Court Los Altos, CA

94024

801-***-**** *************@*****.***

OBJECTIVE: To acquire a position at a growth oriented firm which will allow me to both further utilize my skills and achieve

new abilities with the potential for advancement.

SKILLS SUMMARY

● Direct activities concerned with construction contracts for purchase/sale of equipment, materials, products, or services

● Examine performance requirements, delivery schedules, and estimates of costs of material, equipment, and production to

ensure completeness and accuracy

● Prepare and review bids, process specifications, test and progress reports, and other exhibits that may be required

● Negotiate contract with customer or bidder. Request or approve amendments to or extensions of contracts

● Advise planning and production departments of contractual rights and obligations

● Able to compile data for preparing estimates, coordinate work of sales department with production and shipping

department to implement fulfillment of contracts and can act as liaison between company and subcontractors

SKILLS AND EXPERIENCE

BRAHMA GROUP INC. SALT LAKE CITY, UTAH MARCH 2011 – CURRENT

PROJECT ASSISTANT

● Provide administrative and logistic support to the Project Office

● Schedule and participate in regular project update meetings to share progress and action items

● Receive screen, log and route correspondence, attach necessary background information and maintain follow-up system

for action and deadlines

● Prepare tracking documents for meetings, and update tracking tools regularly

● Follow up with the implementing partners and sub-contractors for progress report, submission of reports and recent data

on target group and other information material

● Review data and information generated by the Projects’ implementing agencies and prepare information materials for

briefing and review sessions.

● Worked on-site for two months at the NV Energy Plant in Moapa, Nevada providing office administrative support. Duties

included: ordering parts; issuing PO’s to vendors; keeping track of all deliveries, pickups and repairs for onsite equipment

and supplies; weekly maintenance of all onsite worker timesheets to be submitted to owner and corporate

● Worked on-site at the Chevron Refinery in Salt Lake City, providing office administrative support. Duties included

maintaining accurate records of all onsite worker timesheets to be submitted to owner and corporate weekly

REEVE & ASSOCIATES INC. OGDEN, UTAH MAY 2010-MARCH 2011

CLIENT RELATIONS

● Guarantee assigned client load of 100 is satisfied with the product or services purchased and provide the best service to

all of their customer service needs

● Answer questions, assess product or service problems, and resolve issues in a variety of ways using best judgment to

ensure client satisfaction

● Identify sales opportunities for current and potential clients, sell the product or service, and/or forward the information

on to Project Manager

● Handle escalated client complaints and resolved 95% of the problems/issues once the client was forwarded

● Human Resources responsibilities including accounts receivables and accounts payable: invoicing current jobs on a

monthly basis and payroll twice a month

KIER CONSTRUCTION GROUP OGDEN, UTAH MAY 2007-MAY 2010

PROJECT ASSISTANT/CONTRACTS ADMINISTRATOR

● Provide administrative and logistic support to the Project Office

● Schedule and participate in regular project update meetings to share progress and action items

● Establish and maintain a project’s information management system

● Receive screen, log and route correspondence, attach necessary background information and maintain follow-up system

for action and deadlines

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