Customer Service
Resume:
M A R G A R E T K I L L E E N
***** * ******** *** *****, MI 48048
PROFILE
Creative and articulate with a solutions-driven mindset. I have to offer 16 years of dynamic contributions and demonstrated success in multiple areas of the gaming/hospitality industry. Customer focus with a reputation for exceptional service and commitment to excellence. A strong leader and a team player.
AREAS OF EXPERTISE
Client Services Corporate Hospitality
Player Development Management Consulting
Event Planning Critical Analysis
PROFESSIONAL EXPERIENCE
GREEKTOWN CASINO, Detroit, MI Nov 1999 –Feb 2009
Executive Casino Host
Advise management on methods of strategic profiling for premium guests to increase client base and target market to key players.
Provide guidance and leadership for Casino host on productive identification of premium guests and on the review and analysis of theoretical win/loss ratings.
Organize player parties and private affairs, both company and player requested.
Develop and nurture ongoing customer relationships by maintaining a high profile in the Casino, interacting with guests, monitoring and updating player database and conducting telemarketing casino promotional campaigns.
Plan and host events off property for the entertaining of premium guests.
Control and allocate concert/sporting event tickets for distribution for our premium guests.
Review, analyze and approve credit applications for Casino guests.
Service premium guests with the highest level of professionalism and courtesy.
CASINO WINDSOR, Windsor, ON, CANADA Oct 1997-Nov 1999
Northern Belle Casino, Windsor, ON, CANADA Nov 1996-Oct 1997
Slot Operations Supervisor
Cage Supervisor Oct 1995-Nov 1996
CASINO WINDSOR, Windsor, ON, CANADA Apr 1994-Oct 1995
EDUCATION
Advanced Micro Computers/ Basic Accounting, University of Windsor/ Super Host Program/ Smart Serve Program, Casino Windsor/ Effective Supervision, St. Clair College, Windsor.
SUPERIOR GUEST SERVICE IS MY WAY OF LIFE!
Contact this candidate