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Customer Service Administrative Assistant

Phoenix, Arizona, 85051, United States
May 28, 2011

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Handle cash transactions, maintained outstanding customer service standards with diverse populations

Shift Leader August 2004-August 2005

Avila Retail-Sky Harbor Airport, Phoenix, Arizona

Assists in coordinating daily operations; supervision of sales associates, maintained outstanding customer service standards, cash handling transactions, audits, daily deposits, shift scheduling. Overseas all customer service interaction during schedule shifts.

Recruitment Assistant March 2003-Agust 2006

GateWay Community College, Phoenix, Arizona

Schedule/deliver campus tours, student/customer service with high degree of public contact (diverse population); administrative duties in busy office with multiple interruptions; typing, maintenance of confidential database/records via online systems; screens and routes phone calls for College Recruiter, office correspondence and mailings, assist Student Service Department with even planning and executions, assist and direct visitors/manage traffic flow through Recruitment Department, maintain good student/client relations, serve as communications liaison for College Recruiter.

Administrative Assistant July 1997-May 2002

Catholic Bishop Conference of the Philippines

Managed office and handled administrative work for the Catholic Bishop. Was in charge of his calendar office budget, and other things pertaining to running an office. Maintained confidential database. Responsible for obtaining and providing a variety of various management services essential to the direction and organization of the Diocese. Attended function and maintained good relations with the Diocese, parishioners, and all others.


John C. Lincoln Hospital-Learning Center & Food Bank, Phoenix, Arizona (2007-2010)

Glendale Adult Community Center, Glendale, Arizona (2005-2006)

8144 N. 33rd Avenue #159 - Phoenix, Arizona 85051 (602) ***-**** –



Genuine, enthusiastic, and personable professional seeking position where my administrative support skills and passion for helping others can be utilized.


* Proficient in Microsoft Office Suite, email, and internet navigation

* Exceptional administrative and office support skills, including appointment scheduling

* Effective communicator who takes time to listen and understand needs

* Personal commitment to maintaining confidentiality and maintaining privacy

* Passion for working with senior adults, community members, and young adults

* Conversational in Spanish, Vietnamese, and Philippines


Foreign Language Coursework (Spanish & Japanese) – January 2010-Present

Glendale Community College, Glendale, Arizona

Medical Administrative Assistant Certificate (2009)

University of Louisiana, Lafayette, Louisiana


Sales Associate/Customer Service Representative April 2005-Present

Talbot’s, Glendale, Arizona

Handle cash transactions, maintained outstanding customer service standards with diverse populations

Shift Leader

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