Professional Services Consultant

**** **** ******* **. ********, GA *****

Phone: 770-***-****

E-mail: **************@*****.***

Sheila Bartholomew

Objective

I would like to work for an organization that offers challenges and opportunities for someone with my knowledge and experience. I have high standards for my work product and my good work ethic and dependability would be an asset to any organization.

Professional experience

2000 - 2008 ACOM Solutions, Duluth, GA

Software trainer/implementer – trained the user community and new employees on the company's software applications/customer support on the applications and hardware via phone, web, and in person

1997 - 2000 ACOM Solutions, Duluth, GA

Document Designer – designed documents in Windows and AS400 platforms/analyzed spool files from the AS400

Other job functions, computer and office skills

scanned and digitized images and signatures using ADOBE PHOTOSHOP and PAINTBRUSH

created PCMCIA cards and USB flash drives

logged and tracked customer information and incidents using GOLDMINE and AEGIS

used MSDOS and FTP for file transfers

WORD documentation/updated EXCEL spreadsheets/used MICROSOFT OUTLOOK/POWERPOINT/INTERNET

varied functions and data entry on the AS400

filing/use of copier/back up to switchboard/made own travel arrangements/sent surveys to customers/created documentation for the end user

worked in a hospital environment/medical terminology experience/keyed billing and admissions information

worked as a cashier and billing clerk in a government setting

helped QA new software enhancements and followed scripts

took course in CUSTOMER DOCUMENT IMAGING ARCHITECT

worked with archiving applications on the PC

Education

Bachelor of Science Auburn University, Auburn, Al.

Graduated from the School of Home Economics (Family & Child Dev)

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