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Engineer Customer Service

Houston, TX, 77015
August 25, 2012

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Kenny Hawkins

***** ********** *** *******, ** **015

Ph: 281-***-**** Email:


• Strong automated electro-mechanical knowledge and background including pneumatic

• Good understanding of computer program functionality and data driven software

• Ability to use standard and specialized hand and power tools and precision measuring equipment i.e. oscilloscopes, DMM, gauges, etc.

• Predictive and preventive maintenance

• Analytical, problem solving and troubleshooting skills

• Ability to read and interpret technical drawing and documentation

• Good project and time management skills

• Strong interpersonal/customer relations skills

• Understanding of proper use of the different inserts and tooling geometries

• Basic computer skills: Office, Windows, Access

• Extensive experience with wide variety of windows based software, experience with SAP and RMA software


Motor Controllers AC/DC Circuits Electromechanical Leadership

Troubleshooting Schematics Oscilloscopes Technical Research

Microcomputers Electrical Safety Soldering Multi Meters/Fluke

Inverters/Converters Pumps (vacuum/Air) Solenoid/Air valves Power Meters

Computer repair Hardware/Software Motors-Stepper/AC/DC/ Basic understanding of instrumentation


Customer Engineer/Senior Customer Engineer, BOWE BELL & HOWELL - HOUSTON, TX 1999 - 2010

• Installed, upgraded, diagnosed and repaired High-speed intelligent mail sorting electro-mechanical data base driven inserting and document processing equipment (mechanical, electrical/electronics, pneumatics, Eurotherms ), Vektor imaging software

• Trained in maintenance and Possess a understanding programmed monitoring software

• Completed classes in basic electricity and electronics

• Aware of proper safety practices and procedures when dealing with and troubleshooting electrical circuits.

• Possess an understanding of motors and drives, how they work together, how to adjust for harmonious operation between the two, as well as how to adjust drive parameters.

• Scheduled and performed regular predictive/preventive maintenance inspections to include modification and fabrication

• Provided support by managing parts inventory, (through RMA process) customer service calls and maintenance schedules

• Fostered positive customer relations and a high degree of customer satisfaction by communication effectively with customer

• Provided 24/7 availability for emergency customer assistance and responded to emergency and non-scheduled calls for service with established response time goals based on SLA’s

• Positioned as a liaison between the customer and other departments/functions of the company

• 7yrs Senior customer Engineer/Supervisor at site location of 6 to 8 individuals

• Frequently traveled around the country to troubled customer sites

• Provided quarterly customer training on operation and minor repair and diagnostics.


• tumbler systems Setup, operated, performed maintenance, and preventive maintenance on surface grinders, drill press machines and v-tech tumbler systems.

• Selected tooling and fixturing from blueprints to perform complete setups

• Performed various machining operations requiring multiple setups

• Evaluated machine requirements

• Manufactured parts to print specifications

• Established and maintained data sheets and material traceability

Bench Technician, THORN SERVICE CO. – HOUSTON, TX 1992-1993

• Ran diagnostics and repaired computers (hardware and software issues), appliances and other equipment stock by our retail customer client base.

• Traveled to customer residence to perform installation, repair and upgrades


Security Specialist, US AIR FORCE 1986-1990 Communication Signaler, ARMY NATIONAL GUARD1985-1986


Associates Degree in Computer Systems, 1992-MICROCOMPUTER TECHNOLOGY INSTITUTE, HOUSTON, TX

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