Manager Customer Service

Christine Lipske

*** ******** *****, ***** ******, IL 60188

Phone: 843-***-**** E-mail: ***************@*****.***

SUMMARY OF QUALIFICATIONS

Training and Supervision Licensed Real Estate Sales RNS (R90) System

Training Manuals Billing/Accounting On-call Services

Long-term Tenant Management MS Word/Works/Excel Record Keeping

Inventory Control Order Procurement Night Audit

Emergency/Safety Procedure Renovation Coordinator Hotel Operations

Employee Discipline Risk Management Kaba Locking System

Vacation Planning Reservations Guest Services/Concierge Communications

EMPLOYMENT

Sept 2010- Present Administrative Assistant (Part-time), RJ Lipscomb Engineering Inc.

• Assist in filing accounts payable/receivable, answering telephones & greeting vendors.

• Consult in commercial & residential property management issues.

• Deliver and ship company merchandise & Run office errands.

2009-2010 Auction Coordinator, Damn Yankees Auction House

● Clerk lots sold during live auction.

● Produce photographic catalog for on-line auction includes taking, editing and uploading pictures.

● Created & Maintained working documents & advertisements.

● Provided customer service to buyers, consignors and vendors.

2008-2009 Housekeeping Manager, ResortQuest International, Inc.

● Interview, Hire and Train all new cleaning vendors and Housekeeping employees.

● Scheduling of all Housekeeping employees, weekly schedule for office staff, daily schedules for inspectors.

● Updated all Housekeeping Standard Operation Procedures and Standards for Unit Appearances.

● Managed all daily housekeeping operations, e-mails, phone calls, reports, guest relations and owner issues.

● Order and Maintain all inventory for replacement in properties.

● Organized 9+ Cleaning Vendors for 500+ rental properties.

2006-2008 Property Manager, Sunset Rentals, Inc.

● Interview and hire prospective Housekeeping Vendors and property Inspectors.

● Coordinate all housekeeping schedules, projects and property inventory.

● Train new hires in company policy, operating procedure and owner/property concerns.

● Manage all incoming owner/guest issues and facilitate resolution.

● Manage 200+ privately owned properties for housekeeping, maintenance and renovation issues.

● Ordered and Maintained all replacement property inventory coming into and going out of company.

1999-2006 Long-term Rental Manager & Reservation Manager, Adventure Inn Villa Rentals

● Responsible for advertising, interviewing and securing tenants for 60+ privately owned condos.

● Successfully grew long-term ownership by 35% through solicitation, negotiation of terms and closing.

● Directly trained and supervised reservation staff.

● Manage all reservation operations.

● Management and resolution of all owners, tenants and guests disputes.

● Coordinate inside and outside contracted maintenance & renovations.

● Input guest reservations, run arrival/departure, reservation & rental history reports through computer system.

1999 Night Audit, Daufuskie Island Club & Resort

● Process daily reports resolving all discrepancies.

● Balance and reconcile all outlets and cashier work.

● Ran computer programs to post room revenue to accounts.

● Managed and facilitate all after-hours front desk activity.

● Daily book closing and report distribution

1997-1999 Quality Commitment Coordinator, Wyndham Palace Resort & Spa~Walt Disney World

● Supervise, train, assist and council regional housekeeping staff.

● Responsible for upkeep and care of 130 guest rooms and four hotel floors.

● Worked as hotel operator and Guest Services Royal Treatment operator for one year.

EDUCATION

2000 South Carolina Real Estate License, Salesman

1992-1996 Bachelors Degree in Applied Sciences, Foodservice & Lodging Management, Western Illinois University

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