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Customer Service Manager

Location:
Prattville, AL, 36066
Salary:
30.000.00+ per year
Posted:
July 09, 2011

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Resume:

**** ****** **** *** •PRATTVILLE, AL• 334-***-****

TIMOTHY J. CARR

SUMMARY OF QUALIFICATIONS

Experienced, results-oriented purchasing professional with track record of analyzing inventory, reducing costs and improving processes to meet company objectives. Engaging and flexible team member with natural ability to build relationships across all levels and effectively solve problems though collaborative, resolution based approach.

Recognized as a valuable and productive resource based on comprehensive and detailed approach, sound judgment and ability to meet goals. Awarded promotions and increased responsibility throughout career.

Quick study with ability to easily assimilate ideas, methods and technology. Proficient in the use of Microsoft Office (Word, Excel, Outlook).

Organized and analytical with the ability to function seamlessly in multiple roles.

PROFESSIONAL EXPERIENCE

MTW Aerospace

Major supplier of aircraft airframe parts.

Inventory Clerk (2009 to present)

Identify aircraft parts through research of computer manuals and place into inventory.

Check older inventory for accuracy and proper location.

Teardown and itemize multi piece sections, such as landing gear, doors, and flight controls.

Prime Turbines

Nationally recognized company 14 years in a row, leading the industry in turbine engine repair and support.

Purchasing Agent (2000 to 2009)

Review requisitions and specifications to obtain competitive quotations from vendors; prepare, and analyze bids to determine lowest and best proposals; prepare and place orders, maintain file of vendors, and record proper documentation.

Serve as primary point of contact to for orders, bids, specifications, and tracking service providers.

Prepare proposal specifications based on experience and research of organizational needs and objectives.

Establish productive relationship with vendors: discuss problems related to delayed deliveries dates, return damaged or incorrect items, process paperwork and initiate accounting requirements.

Respond to employee requests and inquiries regarding supplies, repairs and costs.

Check prices and approve invoices on purchase orders and schedule delivery dates.

Ensure uninterrupted use of office equipment, perform preventative maintenance, isolate equipment problems, and facilitate repairs.

Reduced costs and streamlined inventory assortment while maintaining high-level support to the organization. Re-evaluated existing inventory, monitored levels and implemented significant reduction in stock.

Successfully balance demands of positions with additional responsibilities, including sales, administrative, shipping and receiving, and customer service support functions.

Shipper/Receiver (1998-2000)

Effectively prepared items for shipment: assembled, addressed, stamped, and shipped material.

Utilized broad based knowledge of shipping procedures, routes and rates to determined most effective method of shipment.

Reduced shortage through examination of incoming shipments and executing timely, appropriate response: rejected damaged items, recorded shortages, matched and recorded relevant data.

Verified accuracy of records of incoming and outgoing shipments; audited tracking reports and records.

Maintained inventory of shipping materials and supplies.

Pak Mail Centers of America, Sandwich, Massachusetts

Owner/Operator (1990-1998)

Full profit and loss accountability of successful, specialty packing, crating and shipping service of high valued items with international reach.

Hands-on leader with demonstrated ability to retain and support high-performing teams.

Pocasset Golf Club, Pocasset Massachusetts

Family owned business since 1950

Food and Beverage Manager (1978-1990)

Responsible for all aspects of a full service club's food and beverage operations

Maintain daily inventory of products

Order all products though various vendors, and ensure quality, price and timely deliveries

Schedule all kitchen and wait staff, and respond to conflicts

Assist with bartenders and cooks when needed

Meet with prospective special outings, ie: golf, weddings, social events, and plan events

Occasionally fill in for Pro shop staff

Responsible for daily shut down of the operation

EDUCATION

Associate Degree, Hotel and Restaurant Management – Cape Cod Community Coll



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