Customer Service Representative

Employment:

Ashley Furniture

Employed from August 1992 to current day.

Positions held:

one year of switchboard. Handled all incoming calls, muliple incoming lines.

* ***** ** ******** ******* representative: Handled territory that consisted of eight states. All accounts that did business with Ashley within these states I managed.

*all the incoming calls

*take orders

*place orders

*route orders on an Ashley truck

*problem solving. Anyissues that came up was addresses to me to assist with solving in a very professional, friendly manner.

3 years as Project ATP Manager

* monitor product to ensure orders were getting filled in a timely manner

12 years as Customer Service Supervisor

*supervise 16 employees

*coach, teach and motivate the employees

*train on customer service ettiquite

*train on sales

*train on system; includes AS400 screens, microsoft outlook, word and excel

*work directly with the Marketing Specialists who are out in the field selling Ashley's furniture. Come up with new processes and procedures to continuously improve our customer satisfaction.

This experience that I have gained over the last twenty years has groomed me to offer top notch customer service. I have very good relationsips with internal as well as external customers

I look ford to hearing from you and look even more forward to working wiyh you.

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