Felicia Cleggett

**** ********** ****

Apt # A**

Kingsport,Tn 37660

Email: iig4do@r.postjobfree.com

Phone:423-***-****

OBJECTIVE: To be given an opportunity to utilize analytical,interpersonal and technical skills,Along with proven communications ability in a challenging and productive position.

Work Experience :

ACT / Bank Of America: Johnson City, TN. 37615 8/2008 to Present

Business Claims Specialist:

Providing World Class Customer Service to Bank of America customers, assist with filing credit card disputes, process fraudulent corporate claims for investigation, and manage 90 day case load for revolving executive accounts.

04/2005 -07/26/2008 Support Center/Information Manager / RAC National Product Service

Nashville/Tenneessee

I'am responsible for a variety of administrative duties running an organization efficiently. I serve as an information manager for

an Support Center, I work hand and hand with Renter Center Regional and District Manager and the Lead Tech and other Leads in the company I handle merchandise that come in from our rent-a-center stores that need service.I also schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research, and provide information via the telephone, postal mail, and e-mail. I also may prepare correspondence and handle travel arrangements. In addition, I do increasingly use personal computers to create spreadsheets, compose correspondence, manage databases, and create reports and documents via desktop publishing, and using digital graphics.

1/2004 - 3/2005 Customer Care Rep II / T-Mobile

Nashville/Tn

My duties at T-Mobile consist of taking inbound calls from T-Mobile customers regarding hand set troubleshooting; rate plans; billing inquiries; coverage questions; payments & adjustments; approving credit; and de- escalating customer complaints. I also posses working knowledge on Remedy and Samson,Streamline, Excel, PowerPoint, and Collections and billing through Catalyst software very knowledgeable of Lucent IPO,Microsoft Office 2003 Pro and SAP.

11/1997 - 12/2003 Claim Adjuster in the Special Investigation Unit Allstate Insurance

Jacksonville/Florida

Investigated all fraudulent or questionable aspects of homeowners and property damage claims to resolution. I worked with law enforcement and investigative agencies in communities that provided fair settlements or claim resolutions, customer satisfaction, and effective cost management skills.

9/1993 - 8/1997 Human Resource Specialists AllState Insurance

Miami/Florida

Duties were to coordinate preliminary regular employment recruiting activities and temporary staffing activities. Prepared new hire and exit packets; monitored waiting periods for benefit eligibility status; initiated employee notification and distribute benefit materials.Reviewed benefit enrollment/change forms for completeness and accuracy and submit to carrier for processing. Ordered and restocked benefit enrollment forms and booklets as needed. Created and maintained personnel files/ ADP HR Profiles and processed various reports for the Human Resources Manager.Tracked performance evaluations for all employees, inform management of due dates and incoming evaluations. Ensured Personnel Action Notices (PAN) are completed as appropriate for Human Resources Manager’s signature and are submitted to payroll and finance, if applicable, in a timely manner.Assisted in the administration of the safety program. Assisted resource to managers and employees on general human resources related questions while maintaining positive working relationships and communication.Provided a full range of confidential and professional administrative support to the Human Resources department. Maintain confidentiality at all times.Maintain regular attendance and punctuality.

Education:

3/2005 - 10/2005 RoadMaster Truck Driving School Certification

Jacksonville - Fl - US

6/1996 - 8/1997 Concord Some College Coursework

Jacksonville - Fl - US

5/1986 Southwest Votech-Diploma

Jacksonville,l - US

References Upon Request

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