Customer Service Manager

Jeffrey L. Lehrer **** County Road II

Neenah, WI 54956

Home 920-***-****

Cell 920-***-****

****.*.******@*****.***

EXPERIENCE

United States Census Bureau 2009-2010

Assistant Manager of Technology Oshkosh Wisconsin Office

• Responsible for hardware and software

Troubleshooting

Evaluating,

Analyzing,

Coordinating

Managing all automation functions at the Local Census Office.

• Provided technical guidance and support to Local Census Office Manager and Assistant Managers in such areas as:

Training;

Making adjustments to expedite production, including the scheduling and

coordinating of data entry operations for optimal use of workstations and print

devices;

Managing the property control system for Office Computing Equipment, and

peripherals;

Coordinating printing activities and assuring that printers are prepared to handle large, long-running print jobs

Coordinating the workflow of documents in and out of the automation area.

• First line of contact for all hardware, software, LAN/WAN and telecommunication problems between the Local Census Office (LCO) and Regional Census Center (RCC).

• Selected and supervised Technical Support Supervisors and Inventory Control Clerk(s) responsible for supporting various hardware and software automation activities.

• Trained, or supervised others to train, office employees on software, hardware and automation operations in PeopleSoft and Oracle..

Cardinal Health

Customer Service Technican and Quality Control 2008 Pres.

Test, package and distribute nuclear drugs to hospitals and clinics.

Information Technology Projects 2003-Pres.

EPIC PC system setup verifaction for St Marys and St Vincents Hospitals in Green Bay

PC System conversions from Novell to Windows Active Directory for Alcan Packaging

Wireless IV machines setup at 5 hospitals in Wisconsin for Cardinal Health

Helpdesk for JJ Keller and Associates

System hardware and software trouble shooting for Pomeroy

Desktop and notebook setup for The Boldt Company

Took a course and then wrote business plan

Valleycast Inc, WI 1992-2003

IT Coordinator

Researched, designed , proposed, implemented and trained user on new and old technologies;

Installed and maintained AS400 computer along with computer networks, desktop and notebook systems; Setup and maintained and administrated corporate Lotus Notes email system and Citrix system:

Installed Cisco routers and switches; train student interns; provide coordinate and arrange end user-training. negotiate with vendors; organized and budgeted IT projects.

Equitable Reserve Association, WI 1985-1992

System Development Specialist

Researched, designed, and implemented new technologies; trained home office and field personnel in the use of technologies; lead special information technology projects for upper management.

University News & Publications, University of Wisconsin-Eau Claire, WI 1984-1985

Programmed and Developed student graduation news release system on mini computer.

QUALIFICATIONS AND BACKGROUND

Years of progressively increasing responsibility and expertise in system

Trouble Shooting Conceptualizing Ideas

Diagnosing Evaluating

Coordinating Researching

Analyzing Designing

ACHIEVEMENTS

Implemented a new information structure system to meet the growth needs for the organization. The new information structure was achieved by evaluating the effectiveness of the current information structure; proposing changes to management; and installing new office information structure according to plan. Results: The new office information structure gave the corporation the ability to expand and grow.

Evaluated, Coordinated and Implemented a computerized insurance agent illustration system. The system was computerized by collecting input from the sales, and actuarial departments on how the new insurance product was going to work; creating program layouts; contracting a programmer to develop a prototype; released product on time without additional revisions and within budget.

Results: The release of this new agent illustration system saw a increase of 10 to 50 percent in individual insurance sales.

Conceptualized, researched, and supervised the installation of a new telecommunications phone system within a multi site environment. Task was completed by talking with users: developing a telephone systems requirements document; negotiating with vendors; and selecting the best phone system.

Results: The new phone system was setup so that the multiple locations were transparent to the user but only one receptionist was needed saving the company $50,000.00 a year.

Coordinated moving the corporate computer room from Appleton to Kimberly. Task was completed by collecting information from departments on what date would be the least disruptive to their operation; contracted with vendors; supervised the disconnection, transport and setup of computer system at new location.

Results: The computer system was moved to a new location with only 4 hours of downtime and no additional disruption to operations.

EDUCATION/ADVANCED TRAINING

Lean Manufacturing Lead Certification Milwaukee School of Engineering 2006

BBA Information Systems University of Wisconsin Eau-Claire, WI

AS Computer Science University of Wisconsin Menasha, WI

TECHNOLOGIES

Technologies I have work with in the last 5 years have

Computer Hardware AS/400, Cisco routers & switches, Compaq/HP servers,

desktops and notebooks, IBM desktops and notebooks,

Phone System NEC2400

Voice mail Systems Amanda and Smooth Operator

Operating Systems OS/400 V5R1, V4R2, and V4R1, Citrix,

Windows XP, 2000, NT, 95, 3.11 and Dos

Software Packages Microsoft Office2007, 2003, Lotus Notes 6.0.4, AutoCad,

VISO, Statgraphics, BPCS 6.0.4, Cognos, Powerplay,

Oracle, Peoplesoft, BPCS 6.0.4, Fax400

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