Customer Service Sales

Ebony McClurkin

*** **** ***** **. *******, S.C 29706, 704-***-****, **********@******.****.*** ________________________________________

OBJECTIVE To obtain a career that will allow me to gain experience in the social work field with an emphasis on community service while demonstrating leadership qualities and an eagerness to learn.

EDUCATION Johnson C. Smith University, Charlotte, NC

Bachelor of Social Work

GPA 3.4

HONORS Dean’s List, President List, National Society of Collegiate Scholars, Phi Alpha National Social Work Honor Society, Who’s Who among College and University Students, Certified Tutor for Level I / level II, Pi Gamma Mu National Sociology Honor Society, English National Honor Society

RELATED

EXPERIENCES

Florence Crittention Services December 2011 – April 2012 Intern Charlotte, NC

•Attended Clinical Meetings and Social Work staff meetings

•Developed relationships with staff and residents

•Completed assessments and treatment plans

•Attended workshops and programs offered by the agency

Student Support Service July 2009 – May 2011

Tutor/Mentor Charlotte, NC

•provided opportunities for academic development,

•assisted students with basic college requirements

•served to motivate students toward the successful completion of their post-secondary education

Have Life Ministries August 2010 – December 2011

Tutor and Mentor Charlotte, NC

•Provided academic opportunities for students in elementary school.

•Provided elementary students with advance knowledge on elementary level.

•Served to motivate students toward the successful completion of the previous grade level.

WORK

EXPERIENCES

Bank of America April 2010 – September 2010

Teller Charlotte, NC

• Assisted clients with various modifications within guidelines as needed to bring accounts current.

• Meets and achieves monthly delinquency goals each month and remains in the top 5% of all representatives.

• Developed relationships with clients to ensure customer loyalty

• Strived for retention by performing follow-up calls, through exceptional customer service and support.

• Maintained company loan volume standards and prepared daily deposits.

• Accurately placed transactions in a timely manner.

Iqor May 2011 – August 2011 CSR Charlotte, NC

• Provided friendly customer service to customer concerning their service with sprint.

• Accurately and consistently correcting customers’ cellular device.

• Provided customers with accurate information while using a courteous and pleasant tone.

Pizza Hut April 2006- May 2011 Waitress Chester, SC

• Provided friendly customer service

• Accurately placed customers order and served meals in a timely manner

• Maintained a clean and organized restaurant

• Completed sales transactions using cash register

• Cut and packaged pizzas for delivery

COMPUTER Microsoft Word, Access, Excel, PowerPoint, Publisher; Advanced Internet research

SKILLS

ACTIVITIES Social Work Club, Peer Educators Program, and JCSU Student Support Services, FCCLA, Boys and Girls club, community service after school programs

References available upon request

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