DEEPAK THAKUR

***Al Mansouri Plaza Bldg, Hamdan Street, Abu Dhabi, UAE.

+971**-*******, +971**-******* (M)

Email: thakurdeepak_27@ hotmail.com

OBJECTIVE

To offer my services to an institution where I can meet any type of challenge in a competitive environment by virtue of my skills and abilities and where I can learn & work for the success of the organization and also achieve my goals.

Summary

Ability to build relationships with prospect clients and convert them in to sales.

Ability to achieve immediate and long-term goals to meet operational deadlines.

Excellent face to face and telephone communication skills.

Outstanding communication, presentation & sales skills.

Proven track record and passion for developing new business opportunities.

Excellent team handling skills.

Working Experiences

DUNIA FINANCE CO LLC (A Fullerton Financial Group)

Sales Manager (Salaried Mass Market)

Location – Abu Dhabi (UAE)

Period - From Dec-09 to till date

Job profile

 Handling team of 25 Relationship Officers & Senior Relationship Officers & Two Team Leaders

 To Undertaking Field marketing activities & field sales team coordination and management.

 Introducing Corporate Deposits & Labour Gaurantees to the SME & Companies

 Interfacing with walk-in customers at branch office in Abu Dhabi Hamdan Branch

 Actively marketed credit products to existing and potential customers, initiated cross selling for other products and services liaised with customers as per bank credit policy.

 Investigated existing credit facilities for overall account conduct and followed up on outstanding balances based on compliance standards.

 Reviewed and assessed small businesses loan applications, performed credit recovery analysis and reported findings to eliminate losses.

 Coordinating with the Credit and Operations Dept. to ensure quick approvals.

 Maintaining excellent relationship with the customers and the key contacts of the companies and being responsive to their queries.

 Supported operations, provided information on credit, loan policies and procedures to ensure the overall quality of the bank's lending portfolio.

 To Understanding customer requirements through personal discussion.

 Accurate maintenance and updating of databases.

 Co-ordination with DSAs for customer sourcing and business development.

 Undertaking marketing activities to increase customer base.

 Maintains an up-to-date understanding of industry trends and developments that affect target markets.

 Co-ordination with team members to maximize efficiency and enhance team performanc

 Maintaining all database & Reports for different category of customers.

DUBAI FIRST PJSC (A Dubai Holding Group)

Team Leader (Consumer Finance)

Location – Abu Dhabi (UAE)

Period - From Dec-07 to Dec 09

Job profile

 Handled the team of 12 Relationship officers & Senior Relationship Officers..

 To Undertaking Field marketing activities & field sales team coordination and management.

 Interfacing with walk-in customers at branch office in Abu Dhabi

 Actively marketed credit products to existing and potential customers, initiated cross selling for other products and services liaised with customers as per bank credit policy.

 Investigated existing credit facilities for overall account conduct and followed up on outstanding balances based on compliance standards.

 Reviewed and assessed small businesses loan applications, performed credit recovery analysis and reported findings to eliminate losses.

 Coordinating with the Credit and Operations Dept. to ensure quick approvals.

 Maintaining excellent relationship with the customers and the key contacts of the companies and being responsive to their queries.

 Supported operations, provided information on credit, loan policies and procedures to ensure the overall quality of the bank's lending portfolio.

 To Understanding customer requirements through personal discussion.

 Accurate maintenance and updating of databases.

 Co-ordination with DSAs for customer sourcing and business development.

 Undertaking marketing activities to increase customer base.

 Maintains an up-to-date understanding of industry trends and developments that affect target markets.

 Co-ordination with team members to maximize efficiency and enhance team performance.

 Had done Compliance & AML training conducted by Dubai First PJSC, Dubai (2008-09).

 Having Knowledge of “ISLAMIC BANKING CONCEPT” of UAE market.

 Transferred to Collection Department for a time being due to discontinue of products.

 Research & Development for those cases which is going to be bad debt and resolve those cases.

 Maintaining all database & Reports for different category of customers.

 Had done hardcore recovery for bucket 3 to 7.

STANDARD CHARTERED BANK

Business Development Executive (Consumer Banking)

Location – Abu Dhabi (UAE)

Period - From Aug-06 to Dec-07

Job profile

 FUNCTIONS AND RESPONSIBILITIES:

 Responsible for Personal Loans Sales with a set target on monthly and yearly basis.

 Coordinating with the Credit and Operations Dept. to ensure quick approvals.

 Maintaining excellent relationship with the customers and the key contacts of the companies and being responsive to their queries.

ADDITIONAL ASSIGNMENT:

 Maintaining Sales Reports, Call Reports, Productivity Reports and updating the same to the Sales Manager on daily and monthly basis.

 Suggest improvements & identify key markets for future sales promotions.

SERVICE ACHIEVEMENTS

 Transferred the salaries and providing products for Samara Electro-Mechanical, Al Fardan Exchange, and S. R Al Qubeshi Trading Est.

 Met HR Managers & Chief Accountants of National Food Product Company, Emirates Printing Forms, Smart Systems, KM Trading, Tatco, Dabur International ltd, and SEG Middle-east. For listing them in Personal Loans Approval list.

 Professional visits to potential clients where such visit would pave the way to handle their company accounts in terms of transfer, loans and other related activities.

 Proudly achieving 100% of target during probation period.

SEMINARS & TRAININGS ATTENDED

 Anti Money Laundering Training organized by SCB in Oct 2006.

 Service Excellence Training organized by SCB in Oct 2006.

 Training on Operational Risk & Reputation Risk in Sep 2006.

 Marketing Management Training in Oct 2006.

V-Serve International

Team Leader

Location – Chandigarh (India)

Period - From Aug-05 to Aug-06

Job profile

 Handling team of 16 customer care executives for US B2B Campaign.

 Training & Technical

 Tele-marketing, American and UK Culture and Customer Care training.

 Provided training on Sales Pitch, Call Center Concepts, Call Anatomy, Call Control and Objection handling skills to the agents.

 Continuously providing training to Team members on how to effectively implement MAC (Monitoring, Analyzing and Coaching).

 Dialer Management and Database Management.

 People Management:

 Accurately identifies significant achievements and sustains motivation through reward and recognition. Handling Large teams up to 30 executives.

 Responsible for the workforce, roster, resource management, growth, recruitment, attrition and training of new joiners.

 Client Satisfaction

 Accountable for being available, responding timely and maintaining the professionalism and effective communication with the clients.

 Accurate and timely reporting to the client and Vice President.

 Involved for the process migration, training and coordinating with technical people. Responsible for maintaining high quality scores for the entire process.

 Providing training to new batches, also conducted product training for existing batches.

 Control and Objection handling skills to the agents.

 Maintaining quality standards for the campaigns.

 Dialer Management and Database Management.

 Meeting the given sales target.

Colwell & Salmon

Team Leader

Location – Noida (India)

Period - From Jan-05 to Aug-05

Job profile

 Handling team of 15 customer care representatives for UK B2C Campaign.

 Responsible for maintaining high quality scores for the entire Process.

 Providing training to new batches, also conducted product training for existing batches.

 Taking escalated calls at Managerial level, working with back end support and following up with the customer.

 Responsible for the workforce, roster, resource management, growth, recruitment, attrition and training of new joiners.

 Maintaining quality standards for the campaign.

 Constant monitoring and feedback.

 Making daily reports and weekly reports.

Colwell & Salmon

Sr.Customer Care Executive

Location – Noida (India)

Period - From May-04 to Jan-05

Job profile

 Handling the online customers Queries & solve their problems.

 Provide them best customer services Day end report to TL/Manager.

 Taking escalated calls at supervisory level.

 To close the sales by doing the sales verifications.

 Maintaining quality standards for the campaigns.

E Three R Info systems Pvt. Ltd.

Quality Assurance Member

Location – Chandigarh (India)

Period - From Jul-03 to may-04

Job profile

 Quality Assurance Member

 Responsible for helping in day-to-day operations of the quality department.

 To supervise, guide and responsible for monitoring calls on the shop floor and to day-to-day coordination with Service Delivery.

 To assure the quality of work done.

 To provide the quality training to other departments (such as Training to Service delivery Representative on Quality Parameters and feedback to CCEs...)

 Online dealing with banks.

 To inspect quality of sales on regular basis.

 To assist in defining and validating the quality/compliance parameters for different campaigns in consulting with the Service Delivery/Operations representatives.

E Three R Info systems Pvt. Ltd.

Customer Care Executive

Location – Chandigarh (India)

Period - From Jan-03 to Jul-03

Job profile

 Telemarketing, Customer care.

 Handling the online customers Queries & solve their problems.

 Provide them best customer service

 Meeting the given sale target for the specific period.

Tupperware India Pvt Ltd.

Sales Supervisor

Location – Chandigarh (India)

Period - From May-01 to Dec-02

Job profile

 Marinating Inward Outward Stock Ledgers.

 Handling all Bank Transaction.

 Demonstration of the products to Area Manager/Distributors.

Academic Qualifications

 B.A from Punjab University, Chandigarh India.

 Post Graduate Diploma In Marketing Management from Punjab University.

 During the Diploma we studied Different Paint Companies (Asian, Nerolac, and Berger).

Computer Skills

 2001-02 Soft Brain – Chandigarh (India)

 6 Month Certificate Course in computer Application.

 WIN 98, MS-Word, MS-Excel, MS-PowerPoint, Microsoft Outlook, Internet.

PERSONAL PROFILE

FATHER`S NAME LT. SH. SHER SINGH THAKUR

DATE OF BIRTH 27TH OCTOBER 1981

NATIONALITY INDIAN

MARITAL STATUS MARRIED

LANGUAGE KNOWN ENGLISH, HINDI, PUNJABI

PERMANENT ADD. 3145/1 SECTOR 45-D CHANDIGARH.160047 INDIA.

PASSPORT NUMBER F3406128

HOBBIES

 Playing Cricket, Chatting, Driving.

MAJOR STRENGTHS:

 Young business minded professional with flair for learning.

 Very strong on process implementation and smooth running.

 Solid team management skills with effective combination of balancing multiple priorities.

 Energetic and goal oriented.

 Quick-learning ability as well as effective analytical and presentation skills,

 Provides timely and fact based constructive feedback. Sets goals and review them on regular basis, uses customer needs / values analysis to improve profitability.

 Abundant enthusiasm for doing things better.

I introduce myself as a hardworking individual who has diligence to achieve and give results.

(Deepak Thakur)

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