Manager Software

Shaun Martinez

*** ********* ** *** ** Perth Amboy, NJ 08861

Phone: 732-***-**** E-Mail: **********@*****.***

Website: http://www.linkedin.com/pub/shaun-martinez/7/6a9/8b5

Summary

I am a technology and business visionary with 10+ years leading and defining corporate technology and the

architecture/implementation of high volume management systems. I define the roadmaps, budget, staff,

infrastructure, facilities, and oversee the implementation of the plan for increased growth, maximizing business

continuity, and ensure high performance/high availability of information systems.

IT Implementations

• Managed the design and implementation of migrating the Syms stores from dialup to a broadband

WAN solution that was able to accommodate the following: High speed charge approval, trickle

polling, email, video conferencing & digital signage content.

• Piloted a team of co-workers and consultants, to implement a Cisco solution in the corporate offices

and 46 retail stores.

• Migrated Syms Corporate, Distribution Center and stores from Symbol RF to a Cisco wireless solution,

which involved a Distribution Center scanner migration to Symbol MC9090, Symbol WT4090 and a Dell

mobile workstation solution.

• Integrated the Syms Clothing and Filenes Basement Corporate, Store & Distribution Center networks into

one cohesive network.

• Researched and implemented a 1 to 3 video conferencing solution for both local and remote

conferencing.

• Designed and implemented a business continuity solution for restoration of service in the event of a

disaster.

• Investigated, and deployed various Apple solutions that included video conferencing, iPhones, iPads

register, server remote management, email and attachment access.

Technology Expansion

• Integrated the IT infrastructure of two companies (Syms and Filenes Basement) and moved Filenes

Basement off of a shared hosting agreement with BTS a subsidiary of DSW Inc. in 6 months, saved

$750,000 is penalties.

• Expanded infrastructure support for a $250 Million, 26 store environment, to support a post-buyout $400

Million, 46 store enterprise.

Operational Improvements

• Migrated Syms Clothing from a LAN built entirely of Intel Hubs and Switches to a Cisco Enterprise

Network over the past 10 years.

• Moved charge authorization from modem dialup, to approval over a broadband connection this

reduced the transactions time by 70%.

• Setup a knowledge base to improve help desk response time on issues.

• Deployed a company wide digital signage solution to better inform customers of current promotions

and loyalty program incentives.

2

Skills

• Provide strategic IT direction and counsel to Senior Management.

• Excellent project and people management skills.

• Strong contract management and negotiation skills.

• Excellent communication and written skills that help delegate and coordinate activities within my team

and with outsiders.

• Talent to manage multiple projects with competing priorities, and adapt to changing conditions.

• Partners with other business units to translate departmental needs into technical and functional

specifications.

• Ability to establish and maintain relationships with vendors contracted to support the corporate IT

roadmap.

• Skill to provide leadership and training to newly joined teammates.

Technical Skills

Software

• Microsoft Office 2000, 2003, 2007 (Word, Excel, Access, and Power Point), Operating Systems-Windows

95, Windows 98, Windows ME, Windows NT, Workstation 4.0, Windows NT Server 4.0, Windows XP,Vista,

and Windows 7, Microsoft SQL Maintenance, Mac OSX – Leopard, Snow Leopard & Lion, NEC IVS 2000

PBX programming, Cisco programming and maintenance of 2900 – 3750 series switches, Cisco

programming and maintenance of 1700 – 3580 series routers. Also other clients and applications such

as JDA, PKMS, Cisco VPN 3005 & ASA 5510 VPN setup, Anti-Virus Clients, Domino Server, Lotus Notes, and

Extensive knowledge of Active Directory, Exchange Server 2003 & 2007 and Microsoft proxy, Epicor

Connected Retailer, Apple iPhone and iPad IOS, Android and Blackberry Web OS.

Hardware

• PC, Laptops & Server - Upgrades, trouble-shooting and repairs. Network and local printer setups. Cisco

router, switch & AP's setup & installations.

Professional Experience

Infrastructure Manager - Syms Corp. Secaucus, NJ 12/09 – Present

• Mentored a team of 5 Windows, AS400 & Cisco engineers in methodology and service excellence and

encouraged best practice in management and planning.

• Design Configuration for IT infrastructure network and supervise its implementation.

• Identify business needs and deliver cost-effective infrastructure solutions to the organization.

• Manage an IT budget of 3 million with implementing cost cutting measures to align business needs and

forecasted growth.

• Revise, modify and update systems to ensure security within the network environment.

• Direct and Coordinate the Infrastructure Integration Committee for merging the Syms Clothing and

Filene’s Basement Telecom, Network and Servers into a cohesive IT enterprise system.

• Created network documentation and disaster recovery plan.

• Documented all DR test results to comply with internal and external audit requests and SOX

compliance.

• Worked with internal divisions as well as vendors to create functional specs for I.T. projects.

• Ensure uninterrupted connectivity and smooth flow of information within the organization and outside.

• Managed in the integration, installation and evaluation process of products and systems.

3

Professional Experience (Continued)

Network / Server Administrator – Syms Corp. Secaucus, NJ 8/07 – 11/09

• Created network documentation and disaster recovery plan.

• Setup Castle Rock SNMPc Manager for Windows and network monitoring.

• Managed migration of WAN links to new service providers, set up TFTP sever to backup, and restore

configuration and IOS image files for the Cisco routers, Catalyst switches, WLC 5500 series, ASA5510 and

VPN 3005.

• Analyzed expanding network, ran CAT6, fiber and implemented wireless communications.

• Ensured Cisco IOS devices and firewall rules are current for PCI compliant.

• Migrated network from dialup to hub and spoke topology over DSL and T1 with multiple hubs fully

meshed.

• Administered Cisco ASA5510 VPN and Firewalls to ensure user remote connectivity and LAN integrity

from threats.

• Configured and supported multiple remote site installations.

• Managed geography dispersed server farms throughout the northeast.

• Support Apple IOS, Android and Blackberry devices in the following areas: setup, upgrades, restores,

email, calendar, contacts, call quality and wireless issues.

• Server duties included, but not limited to, managing Active Directory primary and backup servers,

Exchange 2007, Lotus Domino Server, SQL Database, Terminal Servers, Ceridian Payroll, Kronos

Workforce Central, Commvault Simpana 8.6 and Postini email services

Store Systems /Telecom Administrator – Syms Corp. Secaucus, NJ 5/04 – 7/07

• Trains end users with software that is implemented on their workstations.

• Created a knowledge base utilized by IT for all training and referencing guides.

• Provides answers to clients by identifying problems; researching answers; guiding client through

corrective steps.

• Support the following, but not limited to, issues regarding the processing of store sales, Pathfinder Ultra

6039 wireless guns used for transfers and re-ticketing, IBM SurePos 700 register terminals, Dell Servers,

charge and check authorization, troubleshooting Pin pad errors, scanners, issues with Epicor POS and

back office software, store and personal office printers, Apple Software products.

• Desktop support for the corporate office and store servers.

• Admin for Kronos Workforce Central Suite time keeping software and hardware.

• Deployed and administers all Apple Mac products in both stores and corporate user environments.

• Managed video conferencing system.

Senior Helpdesk Analyst – Syms Corp. Secaucus, NJ 5/00 – 4/04

• Providing wide-ranging help desk support for problems and service requests related to store and

corporate office end users.

• Responsible for diagnosing, troubleshooting, and resolving information systems problems to minimize

down time of applications and personnel.

• Initiating, escalating and resolving problem tickets.

• Troubleshooting and resolving technical problems, escalating to internal co-workers or external vendors

and ensuring closure to problems while meeting or exceeding defined service level expectations.

• Activities supervised include, but are not limited to, receiving telephone calls from users having

problems using computer software and hardware or inquiring how to use specific software; talking to

user to learn procedures followed and source of error; answering questions, applying knowledge of

computer software, hardware, and procedures; determining cause of problem; and talking with coworkers

to research problem and find solution.

• Talking to programmers to explain software errors and calling software and hardware vendors to

request service regarding issues.

• Provided application and system support for various software packages used throughout the enterprise.

• Ensured all backend processing completed without error.

4

Education

Global Knowledge - Cisco Training 2005 – 2011

Perth Amboy High School 1994 - 1998

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